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Activating Sugar Sell Advanced

Overview

Sugar Sell Advanced includes several features that provide ways for your team to collaborate and manage business processes. The mail and calendar integration feature (i.e., Sugar Connect) requires activation and configuration before it can be used. This article provides an overview of the process that your primary Sugar administrator should perform to activate and configure Sugar Sell Advanced. In addition, you may purchase Sugar Automate as an add-on to enhance the functionality. Please note, for Sugar instances 12.0 and lower, you must install and configure Sugar Automate before you can use it in your Sugar Sell Advanced instance.

This article covers the following steps that are required to activate your Sugar Sell Advanced capabilities in logical order:

  1. Log in for the first time.
  2. Create users.
  3. Go live with Sugar.
  4. Activate Sugar Connect.
  5. Give users access to Sugar Connect.
  6. Get ready for intelligent lead and opportunity prioritization.
  7. Learn about Sugar Automate.*
  8. Encourage user adoption.

* Applies only if you purchased the corresponding add-on.

Note: This article only references the Sugar Automate add-on that can be purchased directly from Sugar. You can find many more third-party solution add-ons in SugarOutfitters.

Prepare

Before activating Sugar Sell Advanced, make sure that you have access to the following items:

  • SugarCRM Order Confirmation: Find your order confirmation email that contains any license keys you will need and your Sugar URL. You will need this information below.
  • List of Sugar Users and Responsibilities: You should make a list with each user's full name, username, email address, and physical address (needed for Sugar Maps geolocation services) so that you can create multiple users via import. You should understand how each user will be permitted to engage with Sugar through the lens of teams and roles.
  • SugarCRM Customer or Partner Portal login: You may have had this account previously, or if you purchased Sugar online, a new account would have been automatically created. You should have received an email with a subject line similar to, "Welcome to SugarCRM Customer Portal". If you have not received this email, or you did not place your order online, you can register for the portal at https://auth.sugarcrm.com/register or by contacting your sales representative.

The steps on this page may take several hours or several days depending on your level of preparedness, business process complexity, and familiarity with Sugar solutions. Please review the following sections before starting and be sure you have enough time to commit to the activation and configuration for each step.

Log in for the First Time

Welcome, administrator! The first step for assembling your Sugar Sell Advanced instance is to log in to Sugar and set up your user account.

  1. Navigate to your new Sugar instance.
    1. Find your instance URL under the "SugarCloud Access" heading in your SugarCRM order confirmation email.
    2. Log in using the credentials provided in the order confirmation email. 
    3. Step through the New User Wizard to configure some basic profile settings, and then click "Start Sugar" to access your Sugar account.
  2. Edit your admin user record in SugarIdentity.
    1. Click your profile icon in the upper right of Sugar and select "Admin". Then click "SugarIdentity" on the Admin page to create and manage user records and configure additional settings.
      Note: For Sugar versions 13.2 and lower, click "SugarCloud Settings" on the Admin page.
    2. Click on the only user record, "Administrator", and edit the details as follows:
      1. Set your first and last name, user name, and email address.
      2. Enable all available license types in the License Type dropdown to ensure you can access all of Sugar's functionality.
  3. Define password requirements in SugarIdentity.
    1. At the top of the navigation bar, click the Home tab, then select "Password and Security Settings" under the Login Management heading.
    2. Set your organization's password requirements.
      Note: For more information on configuring the password requirements, refer to the SugarIdentity Guide.
  4. Set your password.
    1. Once you have established your organization's password requirements, click the User Menu in the top-right corner of SugarIdentity and select "Change Password" to change your password to a secure one.

Note: Do not share your login credentials with others. If you would like to designate another person as an admin user, please create a new user with the User Type field set to "System Administrator User".

Create Users

For the remaining sections, you will need to have user records loaded into Sugar so that you can associate them with the appropriate capabilities before they log in. To determine the best way to add users for your situation, please review the Best Practices When Creating Users documentation before continuing.

  1. Create the user records in SugarIdentity.
    1. Create users individually or create multiple via import.
      Note: You may refer to the list you prepared earlier before starting the Sell Advanced activation process.
    2. You must assign a license type (e.g., Sugar Sell Advanced) when creating the user records. 
      Note: If your organization has purchased Sugar Automate (i.e., Guided Selling), then the license (e.g., Sugar Automate) will appear in the License Type field. Note that the Automate license must be assigned in conjunction with a CRM solution license (e.g., Sugar Sell Advanced).
  2. Set up teams and roles in your Sugar instance.
    1. Create Teams and Roles according to your business needs to control user access and actions throughout Sugar.
    2. Relate the users that you created in Step 1 of this section to the teams and roles.

Go Live With Sugar

Before introducing users to Sugar, you may want to make changes to Sugar's standard fields and layouts. Take some time to evaluate and configure Sugar's capabilities for your unique business processes. The following links may help guide you during this exciting process of leveraging the flexible Sugar platform. 

  1. Configure your system settings.
    1. Refer to the First Settings to Configure article for some common settings that you may want to configure.
  2. Configure Sugar Sell-specific features.
    1. Refer to the Setting up Sugar Sell Features article to learn about how to configure Sell-specific features that will help your sales team succeed.
  3. Welcome your users.
    1. Send a welcome email to your users to provide them with the instance URL and information on how to log in.

Activate Sugar Connect

To start using Sell Advanced in your Gmail or Outlook client, you must create and configure a Sugar Connect tenant and then configure your Sugar instance to sync with that tenant. As the primary administrator of your Sugar instance, we recommend that you also be the administrator of Sugar Connect. All Sugar Connect admins must also be admins for the Sugar instance.

  1. Refer to the Setting up Your Sugar Connect Tenant section in the Sugar Connect Deployment and Administration Guide to learn how to set up your organization's instance of Sugar Connect.
    • When setting up your Sugar Connect tenant, you will be required to provide your SugarCRM license key. This key is found in your SugarCRM order confirmation email under the Additional Capabilities heading.
    • If users will authenticate with Google Workspace accounts, you may need to add Sugar Connect to your Google Workspace account's trust list.
  2. Configure the email sidebar and sync settings as detailed in the Sugar Connect Deployment and Administration Guide.
    • To customize the Connect sidebar record view, navigate to Sugar Connect Portal > Admin Center > Customization.
    • To configure email tracking, calendar sync, and contact sync settings, navigate to Sugar Connect Portal > Admin Center > Settings.

Refer to the Sugar Connect Deployment and Administration Guide for details about other settings that you may want to configure at this time.

Note: Users do not yet have access to this capability. You will be giving users access in a later section once you have added users to Sugar and Connect.

Give Users Access to Sugar Connect

Before giving users access to Sugar Connect for mail and calendar integration, they must have already set up their Sugar user accounts with their business email address and have created a Sugar password. Use the following steps to give those users access to Sugar Connect.

  1. Add users to Sugar Connect.
    1. Manually add users to Sugar Connect or auto-add new Connect users from your domain.
    2. Once a user has been added, you may make any user a Connect admin via the Users action menu in Admin Center > Users.
  2. Map Sugar Connect users to Sugar.
    1. Sugar Connect users are automatically mapped to their Sugar user accounts. Admins may manually map Connect users to their Sugar user accounts via the Add User Link button in the Connect Portal > Admin Center > CRM Data Source.
  3. Ask users to install the Google or Microsoft extension.
    1. Provide users with the Sugar Connect User Installation Guide for instructions on how to install Sugar Connect.

Refer to the Sugar Connect User Guide for Google Workspace or Microsoft Office 365, or the Sugar Connect Portal User Guide for more details on how to use Sugar in your email client.

Get Ready for Intelligent Lead and Opportunity Prioritization

Sugar Sell Advanced includes a feature that provides enhanced functionality for you and your team and must be configured in your instance prior to utilizing it.

This capability is available exclusively to customers who are leveraging the stock Accounts, Contacts, Leads, Opportunities, or Revenue Line Items modules and are consistently entering quality information into specific fields within the modules. This feature also requires that you have built up a history of data for comparison. If you are new to using Sugar, now is a great time to talk with your representative to design and implement Sugar in a way that you will be able to take advantage of this capability in 6-12 months after you have history recorded. If you have already implemented Sugar, no matter how long ago you performed the implementation, your existing instance will have to be evaluated to know how the solutions may work for you. Since this capability leverages SugarPredict, once your implementation has been deployed, you can expect to have access to dashlets such as the Prediction Dashlets.

If you are a Sell Advanced customer who would like to enable these capabilities, please reach out to your implementation partner or SugarCRM representative to get started with the qualification and onboarding process. The following section introduces this feature and how to find out additional information.

Intelligent Lead and Opportunity Prioritization

Intelligent Lead and Opportunity Prioritization powered by SugarPredict incorporates artificial intelligence (A.I.) capabilities to analyze and provide predictive insight into your lead and opportunity data and sentiment analysis for your customer calls.

Implementation Process

In general, you can expect the following process as you get started with intelligent lead and opportunity prioritization:

  1. Contact your Sugar partner or Sugar representative.
  2. Existing Sugar customers will proceed through a pre-qualification step to understand how this capability may work for them.
  3. Work with your Sugar partner or Sugar representative to determine what your solution will look like and which metrics you will need to track.
  4. Data sets and models are built according to unique specifications.
  5. Work with your Sugar partner or Sugar representative to onboard and understand how to use the feature.

Learn About Sugar Automate

An additional capability can be added to Sugar Sell Advanced that provides enhanced functionality for you and your team. The following section introduces the feature and includes ways to find additional information.

Guided Selling

Guided Selling powered by Sugar Automate allows you to create easy-to-follow visual business processes for users to follow and complete against their Sugar records. Each Smart Guide created by Sugar Automate is an end-to-end process that is split into color-coded stages, and each stage contains one or more call, meeting, or task activities that the user can complete with optional dependencies and actions on related records.

For additional information on guided selling, please refer to the Sugar Automate documentation in the Application Guide.

Note: For Sugar instances 12.2 and lower, you must install and configure Sugar Automate before you can use it in your Sugar Sell Advanced instance.

Encourage User Adoption

Now that you have activated your Sugar Sell Advanced instance, learn more about how to help your organization succeed in using this new technology by visiting the Adoption page of SugarClub. This will provide you with resources to help you organize and communicate with your users so that you can get the most out of Sugar!