Sugar Market Archived Release Notes

Overview

This document describes new features, enhancements, fixed issues, and known issues for Sugar Market prior to the latest release. See the Sugar Market Release Notes page for the latest release.

Sugar Market 24.5 (April 2, 2024)

Feature Enhancements

Faster CRM integration sync: The core sync for all CRM integrations is now twice as fast, syncing every ten minutes.
Clearer manual sync messaging: The confirmation message displayed when triggering a manual sync of a lead or contact record to your external CRM has been updated to reflect the expected behavior more accurately.
Edit images in the email builder: You can now crop, rotate, flip, zoom, and change the aspect ratio of images directly in the email builder from the image element's settings.

Fixed Issues

The following reported issues have been fixed in this release. Case portal users can use the following link for more details about this issue:

93342: When adding a link to text, button, and image elements in the page builder, the "Open in new tab" option, when checked, reverts to unchecked after the element's edit settings are closed.
92947: Only legacy email templates can be selected when sending an email directly from a contact record.
91941: Temporary users created by SugarCRM are synced to Sugar Market via SugarCRM.
91331: Adding more than one grouping when creating a segment clears the Value Input field of the original grouping.
88942: Contact records with no value for the Email Address field cannot be opened.
88462: Forms added in the page builder are not updated when the "Refresh Form to Most Recent Publish Version" option is selected from the form element edit settings.
88227: The "Lead Score" does not match the score displayed in the Scoring Summary tab of some contact and lead records.
87757: Some activities in the Buyer's Journey iframe Journey tab display incorrect log dates.

The following issues have been fixed in this release:

The Rescore Profile option in the scoring profile builder does not behave as expected and has been disabled until further notice. If needed, reach out to SugarCRM support to manually rescore scoring profiles.
When pushing email recipients from Sugar Market to Sage CRM, a single record failing to push can cause the entire sync to fail.

Sugar Market 24.4 (March 12, 2024)

Feature Enhancements

Updated SugarCRM connector: A new version of the SugarCRM connector is now available: V2.2. This version includes a series of enhancements to the Buyer's Journey iframe.
- Updated user interface: The user interface for the iframe has been updated, making it smoother than ever to work across SugarCRM and Sugar Market.
- Seamless email preview: You can now preview emails in the iframe without the need to log in to Sugar Market.
- Streamlined setup: Updates and initial setup for the iframe no longer require an iframe URL.
Improved recipient count calculations: You can now calculate the number of included and excluded recipients in the "Recipients Review" section of the "Confirm" email builder step.
View source HTML of text elements: You can now view the source HTML of text elements in the email builder via the edit options of text elements.
Enhanced preference list import: We have revamped the preference list import process, including faster processing speeds and improved failure handling to ensure the import process continues even if some records fail to import.
Netsuite connector validation: We have validated the Netsuite connector to ensure it supports Netsuite's latest release 2024.1.

Fixed Issues

The following reported issues have been fixed in this release. Case portal users can use the following link for more details about this issue:

93905: Updates made via form submission to the stock "First Name" and "Last Name" contact fields fail to push to SugarCRM from Sugar Market.
93205: When an existing image in an email template is replaced via the Buyer's Journey iframe, the replaced image fails to appear in the sent email.
90677: In the "Recipients Review" section of the "Confirm" email builder step, the number of recipients from included distribution lists is sometimes miscalculated.

Sugar Market 24.3 (Febuary 21, 2024)

Feature Enhancements

Resubscribe leads and contacts from Guarded Watch: Leads and contacts in Guarded Watch can now be sent a resubscription email directly from the list or record view, allowing them to resubscribe and remove themselves from Guarded Watch.
Note: Using this option assumes you have received explicit consent from the contact to receive communications from you.
SugarCRM integration improvements: We have made a series of improvements to help you better understand the state of your sync between Sugar Market and SugarCRM.
- Simplified sync status: The SugarCRM sync dashboard has been deprecated and replaced with a simplified sync banner displayed at the top of your SugarCRM Settings page.
- Improved sync email alerts: The sync alerts delivered via email have been improved, ensuring the reason for the alert and any required actions are clear.

Sugar Market 24.2 (January 30, 2024)

Feature Enhancements

Preference list import enhancements: The preference list import experience has been enhanced with faster processing times and the ability to include up to 10,000 records in a single import file.
User interface text improvements: Minor improvements have been made to text displayed in the Preference Lists and Scoring module's user interface.
Updated SugarCRM Connector: The SugarCRM Connector has been updated to V2.1 to resolve a Timeline dashlet filter issue.

Fixed Issues

The following reported issue has been fixed in this release. Case portal users can use the following link for more details about this issue:

93779: Some date and time formats are not supported in custom reports.

The following issue has been fixed in this release:

Date fields, used as a filter in a custom report, can be saved with an invalid date.

Sugar Market 24.1 (January 9, 2024)

Feature Enhancements

The following features have been deployed in the 24.1 release of Sugar Market:

Email preference management via forms: Your customers can now manage their email subscription preferences directly from a form. Creating an Email Preferences form type now grants you access to the Email Preferences field, letting customers subscribe and unsubscribe from specific email subscription types, and the Unsubscribe form field, letting customers unsubscribe from all email subscription types.
Improved email processing: We have improved our email processing infrastructure to help prevent sending failures and delays.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

93675: Forms with the URL parameters option enabled trigger errors in the form builder.
93612: Some timezone titles are displayed as "undefined" in the Confirm step of the email builder.
92249: When creating Generic Campaign Scoring for a scoring profile, the Scoring Summary option is not disabled when unchecked.

Sugar Market 23.17 (December 14, 2023)

Feature Enhancements

The following feature has been deployed in the 23.17 release of Sugar Market:

Updated social buttons element: The Twitter logo has been updated in the Social Buttons email builder element to reflect the "X" rebranding.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

92725: Email revision history is inconsistently created when selecting the "Save and Exit" option in the email builder.
91640: Text copied and pasted from an external source into a text element in the email builder applies incorrect styling to the copied text and, in some cases, surrounding text.

The following issue has been resolved for this release:

When exiting the preference page builder, the message "Changes you made may not be saved." displays when no changes have been made.

Sugar Market 23.16 (November 28, 2023)

Feature Enhancements

The following features have been deployed in release 23.16 of Sugar Market:

Conditional form field values: Conditional form field values let you dynamically display specific form field values based on the answer to another field on your form.
Import and export preference lists: You can now add contacts to your preference list via import and export your preference list as an Excel file.
Form accessibility improvements: We have made improvements to the compatibility of our forms with screen readers and have added alerts in the form builder highlighting accessibility best practices.
Deprecation of advanced segmentation list type: The advanced segmentation list type has been deprecated and can no longer be selected in the email builder.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

93412: Some form submissions are not recorded.
91847: Images fail to upload in page builder when replacing an image via drag and drop.

The following issues have been resolved for this release:

The "Unsubscribe from all emails" checkbox field on the preference page incorrectly remains unchecked for contacts that have unsubscribed from all emails.
Minor security issues.

Sugar Market 23.15 (November 2, 2023)

Feature Enhancements

The following features have been deployed in release 23.15 of Sugar Market:

Conditional form fields: Conditional form fields let you dynamically display additional form fields based on the answer to another field on your form.
Revamped preference page: You can now customize and brand your Preference Page with a revamped preference page builder.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

93269: Clicking the Submit button on the Unsubscribe page triggers an error.
93249: Contact and Lead imports fail for some EU customers.
93221: Updates to the stock First Name and Last Name contact fields via a form submission fail to push to SugarCRM from Sugar Market.
93180: Sugar Market fails to push some record field values to synced CRMs.
92574: Target list data fails to pull from SugarCRM into Sugar Market.

Sugar Market 23.14 (October 4, 2023)

Feature Enhancements

The following feature has been deployed in release 23.14 of Sugar Market:

SugarCRM integration sync improvements: Sync stability and speed have been improved for the SugarCRM integration.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

92861: Dynamic lists fail to sync for some customers.
92811: Updates to the stock First Name and Last Name contact fields via a form submission fail to sync to SugarCRM.

The following issue has been resolved for this release:

Nurture "Conditional Form Question Answer" elements cannot be saved when the form question Value Input is equal to 0.

Sugar Market 23.13 (September 13, 2023)

Feature Enhancements

The following features have been deployed in release 23.13 of Sugar Market:

Improved email processing: Your emails will now start sending faster with improvements to our email processing infrastructure.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

92788: CRM sync alerts that require no user action are incorrectly displayed in the CRM Sync Dashboard.
92601: Forms using reCAPTCHA cannot be submitted by visitors in some APAC regions.

The following issues have been resolved for this release:

When "This Week/Month/Quarter" is selected to change the date range displayed in the Global Dashboard, "Last Week/Month/Quarter" is displayed instead in some cases.
The Send Date is not displayed correctly in the Email Dashboard for emails sent via copied Nurtures that had a previously set send date that was changed to send immediately.

Sugar Market 23.12 (August 23, 2023)

Feature Enhancements

The following features have been deployed in release 23.12 of Sugar Market:

Enhanced nurture support: We have made enhancements to our internal Nurture diagnostics tools so we can continue to provide rapid and effective Nurture support.
Improved error alerting for email merge tags: There are now enhanced error alerts when recipients cannot fulfill Account or User merge tags in your email. Emails that trigger a merge tag error will now be set to the canceled status rather than the pending status so you can resolve the issue and get your emails out faster.
Deprecation of legacy events: With the recent release of the new Events module, legacy events created before Sugar Market 23.7 are now deprecated and can no longer be accessed. You can still view and manage participants for legacy events by accessing the Events Participant page from the Events module list view.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

92922: Links in some customers' emails sometimes fail to open for recipients.
92913: The Forward to a Friend email merge tag fails to load for email recipients.
92880: Email recipients cannot click the Submit button on unsubscribe pages when the "Unsubscribe from All" option is selected.
92877: Emails are incorrectly formatted when viewed as a web page.
92868: The Recipient Overview dashlet does not count canceled emails as a rejected recipient.
92819: The Asset Library Replace Asset action fails for multiple file types.
92808: Some customers are unable to export reports to Excel.
92780: Reports using filters with a Geos operator fail to add contacts as Nurture recipients.
92747: Some customers experience prolonged loading times for the Global Dashboard and the Emails list view.

The following issues have been resolved for this release:

The record view of contacts that do not have an associated email address cannot be opened.
Emails that contain Account or User merge tags trigger an unclear error and are incorrectly set as pending when any included recipients cannot fulfill the selected Account or User merge tag values.

Sugar Market 23.11 (August 1, 2023)

Feature Enhancements

The following feature has been deployed in release 23.11 of Sugar Market:

Event export improvements: The format of date values in event participant exports has been improved, making it easier to read.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

92522: Custom reports with Completed Landing Pages as the Report Category trigger an error when run that incorrectly states no columns are selected.
92335: The Event module Participant Join URL merge tag fails to populate in sent emails.
90757: The Clicks Per Link dashlet in the email dashboard fails to display data for some customers.
85882: The email builder Full Name merge tag fails to populate in sent emails.
Note: This merge tag is no longer available. The First Name and Last Name merge tags can be used together to populate the same value.

The following issue has been resolved for this release:

Participants cannot be bulk deleted from events.

Sugar Market 23.10 (July 11, 2023)

Feature Enhancements

The following features have been deployed in release 23.10 of Sugar Market:

Guardrails for custom views: Custom fields actively being used in a custom view cannot be deleted. This guardrail will help prevent issues with custom views and other dependent features.
Guardrails for invalid reports: Reports with invalid Column Names can no longer be added as a recipient list to emails or nurtures.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

92517: Previously scheduled emails cannot be added to the nurture Send Email step.
92505: Text fields containing numerical values cannot be filtered using "greater than, less than, or equal to" operators.
92503: Sugar Market API calls fail for some customers using token-based authentication.
92479: Sugar Market API calls to get email statistics return incorrect values.
92456: The Add Event Listener Action modal fails to clarify why an error is triggered when no primary Action is available for the selected Action.
92347: An error is triggered when syncing users from external CRMs.
92307: Emails fail to send when using a report that contains a field that starts with a number.
92187: The sync between Sugar Market and SugarCRM incorrectly updates the Status field of lead records.
91583: Scoring action results with a value of zero are displayed in the Scoring Summary.
89621: Contact import columns can be mapped to the ContactID field.

The following issue has been resolved for this release:

Some email templates in the Type step of the email builder are not sorted correctly by type.

Sugar Market 23.9 (June 21, 2023)

Feature Enhancements

The following feature has been deployed in release 23.9 of Sugar Market:

Minor user interface improvements: To improve the user interface consistency across Sugar Market, the style and layout of some user interface elements have been updated.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

92405: Reports used a recipient list for sent emails cannot be edited.
92352: The Count column can be added to the Group By tab of advanced reports.
92333: Some scheduled emails can have a send date that has already occurred, causing issues with sending.
91875: Emails opened in Gmail on mobile devices are formatted incorrectly.
91735: An endless loading loop prevents record type selection for segment filters.
91653: Some customers are unable to access specific email templates.

Sugar Market 23.8 (May 31, 2023)

Feature Enhancements

The following features have been deployed in release 23.8 of Sugar Market:

Track contact usage: From the Administration view, you can now track the total count of active billable contacts in your Sugar Market account.
Guardrails for reports used as recipient lists:
- Reports with invalid columns: Invalid reports using Group By columns that do not match the selected report Columns can no longer be added as a recipient list to emails or nurtures.
- Reports in active email campaigns: Reports that are in use as a recipient list for active email campaigns cannot be edited.
Events improvements:
- Manage and export participants across all event sessions: You now have the option to manage and export all participants across all the sessions of an event.
- Increased session limit: You can now have up to 50 sessions at once for each event.
- Layout and language enhancements: Minor enhancements have been made to the layout and language across the event builder, list, and export file views.
- Deletion and archive guardrails: Events that have active sessions cannot be deleted and events with active trigger email campaigns cannot be archived.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

92087: Changes to the column Display Name in advanced reports cause report processing errors.
92054: Google tag ids cannot be linked to pages.
91437: Users cannot create Contact Alert templates.

The following issues have been resolved for this release:

The Marketing Admin - Preference Page permission allows users to edit preference lists.
Invalid templates can be used with Alert action elements in nurtures.
Minor localization issues.
Minor security issues.

Sugar Market 23.7 (May 9, 2023)

Feature Enhancements

The following features have been deployed in release 23.7 of Sugar Market:

Events improvements:
- Redesigned user interface: The user interface for creating and managing events and participants has been completely redesigned, making it easier than ever to manage your events in Sugar Market.
- Enhanced session trigger emails: Events session trigger emails now use Email Builder templates.
Guardrails for custom field deletion: Custom fields actively being used in a report cannot be deleted. This guardrail will help prevent issues with reports and other features dependent on reports.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

92102: Pages published by APAC customers are flagged as being insecure to visitors.
90574: Participant status fails to sync to events synced with GoToWebinar.
85546: Special characters cannot be used in GoToWebinar login credentials when connecting to Sugar Market as a source.

The following issue has been resolved for this release:

Minor security issues leveraging permissions.

Sugar Market 23.6 (April 19, 2023)

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

91806: The sync to integrated CRMs is delayed for some customers.
91597: Advanced Analytics fails to display current data for some customers.
91188: Nutures using a report as an inclusion list fail to enroll some contacts from the report.
90084: Some nurtures fail to publish and remain in a pending status.
89929: The Alert User nurture step sometimes fails for records without an owner.
89827: Event members manually added to an event session from the Manage Attendees page fail to sync to integrated CRMs.

The following issues have been resolved for this release:

Minor marketing email security vulnerabilities.

Sugar Market 23.5 (March 28, 2023)

Feature Enhancements

The following features have been deployed in release 23.5 of Sugar Market:

Email builder improvements:
- Improved column and element spacing: You can now easily set independent spacing for each side of an element or column.
- Sync column spacing: You can now quickly sync the spacing for every column in a row to match the spacing of the column you are editing.
- Sync row element vertical alignment: You can now quickly sync the vertical alignment for all elements in a row.
- Larger edit icons: The edit icons displayed when editing elements, columns, and rows have been made larger to make it easier to find the specific option you are looking for.
Faster nurture form submission enrollment: Nurture recipients added via form submission will now be enrolled in the nurture faster, improving the trigger speed of the first action in the nurture.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

88873: An invalid send schedule can be set for A/B emails causing send failures.
89317: The nurture Form Question conditional element fails to display operator options when a UTM form field is selected as the question.
90584: Some time zones are unavailable when setting the time zone in global settings.
90957: Images and GIFs larger than 1MB cannot be added to an email from the asset library in email builder.
91279: Some time zones are not available when setting the send time for an email.
91303: The nurture Evaluate Field Value conditional element fails to save the field value selected.
91328: Unable to use the "Equals" and "Does not equal" operators when using a date field as a report filter.
91426: Some nurtures fail to publish and trigger an error.
91449: Unable to create Advanced Analytics accounts for new users.
91466: Some emails displayed as sent fail to send to recipients.
91480: Customer Journey failing to appear on lead and contact records for some customers.
91485: Unable to save emails created directly from a Send Email action element in nurture builder.
91627: An invalid column name can be set when creating a report which causes issues when the report is used as a recipient list in email builder.
91656: The time displayed in dashboards does not correctly account for time zones affected by daylight savings time.
91670: The time displayed setting the send time for an email does not correctly account for time zones affected by daylight savings time.
91691: The time displayed when setting the send time for an A/B email does not correctly account for time zones affected by daylight savings time.

Sugar Market 23.4 (March 7, 2023)

Feature Enhancements

The following feature has been deployed in release 23.4 of Sugar Market:

Report filter improvements: You can now quickly select Geos from a dropdown field when using the "In geos" and "Not in geos" operators as a report filter.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

91268: The geos operator does not function correctly when used in a custom report filter.
91203: Some reports created before Sugar Market 23.1 fail to run when using a custom view as the data source.
91390: Some Advanced Analytics notifications fail to send.
91332: Some customers cannot delete custom fields.
91212: When creating a report, previously selected columns are not displayed as selected in the add columns user interface.

Sugar Market 23.3 (Febuary 14, 2023)

Feature Enhancements

The following features have been deployed in release 23.3 of Sugar Market:

Advanced analytics update: Advanced Analytics, powered by Looker, has been updated. This update includes a revamped user interface and issue fixes.
Nurture infrastructure enhancements: The nurture infrastructure has been enhanced, improving speed and stability.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

91382: Nurture error performing tasks locks some nurtures in an error state.
91371: Preference page links added in Email Builder as a merge tag trigger an error page when clicked.

Sugar Market 23.2 (January 23, 2023)

Feature Enhancements

The following feature has been deployed in release 23.2 of Sugar Market:

Redesigned global navigation: It has never been easier to navigate your way through Sugar Market with a completely redesigned navigation bar.
- Modern orientation: The navigation bar has moved to the left side of the screen.
- Direct and dynamic navigation: When the navigation bar is collapsed, you can readily access essential Sugar Market modules. When needed, you can dynamically expand the navigation bar to view additional modules and see more details.
- Quick create: You can quickly begin creating marketing assets and records with only a few clicks straight from the navigation bar.

Note: If you experience any issues with the redesigned navigation, please clear your browser's cache and cookies.

Sugar Market 23.1 (January 10, 2023)

Feature Enhancements

The following feature has been deployed in release 23.1 of Sugar Market:

Redesigned reporting interface: The user interface for managing and creating reports and advanced reports has been redesigned. This redesign, including an improved workflow for enhanced usability, makes it even easier to report on what you need in Sugar Market.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue:

90855: User report subscriptions fail to send.
90995: Some customers are unable to load specific standard reports.

Sugar Market 22.16 (November 30, 2022)

Feature Enhancements

The following feature has been deployed in release 22.16 of Sugar Market:

Updated password reset email link: The link to reset your password in the password reset email has been updated to reflect the new Sugar Market URL.

Fixed Issues

The following issues have been resolved for this release:

Form submission email alerts occasionally fail to send.
Some bounced emails are not displayed in the recipient overview dashlet of the email campaign dashboard.
Note: This issue only applies to APAC customers.

Sugar Market 22.15 (November 9, 2022)

Feature Enhancements

The following features have been deployed in release 22.15 of Sugar Market:

Email Builder 2.0 improvements:
- Automatic scroll to fit for element settings: When clicking an element to access its settings options, the screen will automatically scroll to ensure the settings are not displayed off-screen.
- Default column transparency: Columns will now be transparent by default to prevent elements added within a column from being unexpectedly hidden.
- Missing unsubscribe link alert: If your email does not include an unsubscribe link an alert will be displayed in the Confirm step of Email Builder 2.0.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

88919: Text margin size in Email Builder 2.0 is not displayed correctly in email providers when viewed on a mobile device.
90673: Default roles functionality is compromised when the description of a default role is edited.
90655: User interface labels in Form Builder are displayed incorrectly for users with their preferred language set to English (UK).
90665: Sample, Optimized, and Combined group tabs fail to display in the Advanced A/B Dashboard Dashlet.

The following issue has been resolved for this release:

The distribution list export file format is incorrectly displayed as CSV.

Sugar Market 22.14 (October 18, 2022)

Feature Enhancements

The following features have been deployed in release 22.14 of Sugar Market:

Enhanced permissions:
- Email Builder 2.0: You can now restrict user access to Email Builder 2.0 using the "Marketing - Email" permission.
- Email Templates: You can now restrict user access to Email Templates using the "Marketing - Templates" permission.
- Nurture Builder 2.0: You can now restrict user access to Nurture Builder 2.0 using the "Marketing - Nurture Architecture" permission.
- Distribution Lists: You can now restrict user access to Distribution Lists using the "Marketing - Distribution List" permission.
- Asset Library: You can now restrict user access to the Asset Library using the "Marketing - Marketing Assets" permission.
Currency settings: You can now configure the decimal separator, thousands separator, and currency symbol displayed for Opportunity values in Sugar Market.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

90359: No permissions are available to restrict access to Email Builder 2.0 and Nurture Builder 2.0.
90426: Distribution list export files do not include all of the columns displayed when viewing the distribution list in Sugar Market.
90075: When duplicating a text element in Email Builder 2.0 and then attempting to delete the original text element, the duplicated text element is incorrectly deleted instead.

The following issues have been resolved for this release:

Some supported languages are incorrectly formatted within Sugar Market's user interface.
Form submission email notifications occasionally fail to send.
Changes to picklist fields in SugarCRM fail to sync to Sugar Market.

Sugar Market 22.13 (September 27, 2022)

Feature Enhancements

The following features have been deployed in release 22.13 of Sugar Market:

Updated user interface: The user interface for managing dashboards and the Leads and Scoring, Web and Social, and Pages and Forms dashboards have been redesigned with a modern style refresh.
Sort Global Dashboard drill-through data: You can now sort your Global Dashboard drill-through data by column.
Restrict form submissions: You can now use a suppression list to prevent specific email addresses or domains from submitting a form on your landing pages.
Enhanced "Add All" distribution list button: The "Add All" button visible when combining distribution lists will now display the total number of contacts that will be added.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

90342: Email Builder 1.0 campaigns fail to send when an include list report does not contain a Contact ID column.
90317: Email Builder 2.0 campaigns fail to send when a column in an include list report has a display name that does not match the system field name.

The following additional issues have been resolved for this release:

An incorrect confirmation message is displayed when a segment is created
Email campaigns fail to send when using a field name starting with a number in a merge tag.

Sugar Market 22.12 (August 30, 2022)

Feature Enhancements

The following features have been deployed in release 22.12 of Sugar Market:

Updated user interface: The user interface for the administration view and editing distribution lists has been redesigned with a modern style refresh.
New column added to listener management page: A "Type" column displaying the listener's type has been added to the listener management page.
Dynamic schedule email campaign interface: Users using a 24-hour time format in Sugar Market can now schedule emails using a 24-hour time format.
Additional include list requirements: Reports used as an include list in an email campaign must contain an email and contact ID column. Any reports that do not meet these requirements will not be used as include list when sending your email campaign.
Nurture email send step improvement: The nurture email send step has been improved to prevent infrequent racing conditions that allow records to proceed to the next step before the email is sent.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

90180: Recently sent email campaigns cannot be selected as scoring profile criteria.
90134: Legacy landing pages display a 503 error for some customers.
90058: Some labels in Sugar Market's user interface are incorrectly displayed as code.
89218: Some nurtures that were edited while paused trigger an error on republishing.
84377: Multi-select field form submissions require the first and last character of the return value to be "^" to sync correctly.

The following additional issues have been resolved for this release:

Saving changes to some records leads to an infinite loading loop.
Changes to A/B email campaign versions are not displayed in the Build step of Email Builder 2.0.
Email alerts from the sync dashboard do not contain error information.
Select web activities are not tracked for some customers after migrating their instance to another region.

Sugar Market 22.11 (August 9, 2022)

Feature Enhancements

The following feature has been deployed in release 22.11 of Sugar Market:

Internationalization enhancements: Minor improvements to localization translations.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

86600: SugarCRM records with an invalid email fail to sync an invalid email status to the associated record in Sugar Market.
89540: A/B email campaigns display incorrect emails sent statistics.
89998: Some email campaigns cannot be added as scoring profile criteria.
89885: Scheduled email campaigns fail to send when a report, used as an include list, no longer contains an email column.
Note: Moving forward, scheduled email campaigns using a report without an email column as an include list will still send to all valid include lists. Scheduled email campaigns using an invalid report as an exclusion list will not send.
89919: Contact record field values populated through a form submission are not displayed in contact reports for some customers.
90007: 1.0 nurtures cannot be converted to 2.0.
90012: Unable to edit the "Field" dropdown when creating a scoring profile "Pages" activity.
90158: Forms fail to publish.

The following additional issues have been resolved for this release:

Some languages fail to display recipient overview data within the email campaign dashboard.
Unclear "Date to:" and "Date from:" labels when using custom date ranges in advanced searches.

Sugar Market 22.10 (July 19, 2022)

Feature Enhancements

The following features have been deployed in release 22.10 of Sugar Market:

Updated user interface: The user interface for managing and creating custom fields has been redesigned with a modern style refresh.
Internationalization beta:
- Supported languages: Sugar Market now supports German, French, Spanish, Italian, Brazilian Portuguese, and Traditional Chinese.
- Language settings: Users with the Admin Navigation role can select which languages are enabled for users via global settings.
- Locale information settings: Users can select their preferred language, time zone, and date/time format via their user profile.
- Field display name and list item language variants: Users with the Admin Navigation role can create and edit field display names and list item variants for enabled languages.

Note: Internationalization features are currently in beta, you may encounter unexpected behavior and some areas of Sugar Market may not be translated.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

89909: Some customers' email campaigns sending to records on the Guarded Watch list.
89933: The Buyer's Journey tab loads slowly on lead and contact records.
89937: Users returning to a draft code email type in Email Builder 2.0 are unable to save or send the email campaign.

The following additional issue has been resolved for this release:

Exporting the Guarded Watch list triggers an error.

Sugar Market 22.9 (June 30, 2022)

Feature Enhancements

The following features have been deployed in release 22.9 of Sugar Market:

Updated user interface: The user interface for managing and creating listeners has been redesigned with a modern style refresh.
Improved login security: Users will now be temporarily locked out of their account for 10 minutes after 10 consecutive failed log in attempts.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

89250: The B version of A/B test emails fails to save when moving from the Build step to the Setup step in Email Builder 2.0.
89141: Unclear error messaging is triggered in Email Builder 2.0 when attempting to save a code email type that has exceeded the maximum character limit.
88956: Adding multiple distribution lists in the Recipients step of Email Builder 2.0 triggers an error.
89735: When setting email campaign scoring rules in a scoring profile, the Clicks - Campaign Wildcard rule type for Wildcard Campaign scoring incorrectly displays no rule type selected when the rule type is active.
89737: When viewing scoring summaries, the Email.Wildcard.Clicks action type is incorrectly displayed as Email.Wildcard in the Action Type column.
88917: Reply-to links with no subject set in Email Builder 2.0 incorrectly display the draft reply email subject as "&body=" when clicked by recipients. This behavior is only affecting recipients using Outlook for Microsoft 365 email clients.

Sugar Market 22.8 (June 8, 2022)

Feature Enhancements

The following features have been deployed in release 22.8 of Sugar Market:

Updated user interface: The user interfaces for scoring profiles and lead templates have been redesigned with a modern style refresh.
Email Builder 2.0 improvements:
- Edit text element code: You now have the option to convert text elements to source code in the Build step.
- Hover help text: You can now view help text when hovering over the disabled Save and Next buttons in the Setup and Recipient steps.
- Nurtures list sorting: Nurture lists in the Recipient step are now sorted in descending order within the Lists column, with the newest nurture list displayed at the top.
- Report list requirements: Report lists used in the Recipient step are now required to include the ContactID and Email fields.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

89620: Some customers are unable to save changes to global settings.
89527: The global settings page fails to load.
89563: Email campaigns created in Email Builder 1.0 fail to send to all recipients.
89263: Nurture's containing jump to nurture actions fail to add re-enrolled recipients to the second nurture.
89572: Changes to user profile time zone are not saving.

Sugar Market 22.7 (May 17, 2022)

Feature Enhancements

The following features have been deployed in release 22.7 of Sugar Market:

Enhancements to Email Builder 2.0:
- Text version enhancements: Changes made while building your email now automatically sync to the text version. Additionally, text version formatting has been improved for readability and ease of editing.
- Inline link styling: You can now independently set inline styling for link text.
- Justified text alignment: You now have the option to apply justified alignment to the text in your email.
Updated CRM sync behavior: When an email address is changed in an external CRM and synced to Sugar Market, that record's Delivery Status is now reset to "unverified".
User interface improvements: Minor improvements have been made to the layout and language of multiple user interfaces.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

89484: Some customers are unable to create new users.
89396: Click data not appearing on the email campaign dashboard.
88454: For some EU customers, the email campaign dashboard is displaying incorrect bounced email data.
89261: Nurture email actions failing to send for recipients re-enrolled via a form.
89262: Nurture email actions failing to send for recipients re-enrolled via a listener.
89550: Users cannot edit the style of text added to the image caption element in Email Builder 2.0.

Sugar Market 22.6 (April 27, 2022)

Feature Enhancements

The following features have been deployed in release 22.6 of Sugar Market:

Dynamic email content: To further personalize your email campaigns, you can now create dynamic content and options to be displayed to select recipient segments.
- Segments: You can now create segments, which are defined contact record groupings used to target your dynamic email content and options in Email Builder 2.0.
- Permissions: You can now control user access to dynamic email content and segments using the "Marketing Admin - Dynamic Email Content" and "Marketing Admin - Segment Creation/Editing" permissions.
- Email options: In the setup stage of Email Builder 2.0, you can configure select dynamic email options, such as your subject line.
- Email content: In the build stage of Email Builder 2.0, you can configure select dynamic email content, such as an image.
- Email campaign dashboard: You can now filter email campaign dashboard data by segment, for emails including dynamic email content.
- Standard email campaign reports: You can now filter standard email campaign reports by segment, for emails including dynamic email content.
Updated user interface: The user interface for editing global settings has been redesigned with a modern style refresh.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

89354: When importing contacts, file uploads sometimes fail without an error message.
88209: Some customers are unable to create Webex events in Sugar Market.

Sugar Market 22.5 (April 5, 2022)

Feature Enhancements

The following features have been deployed in release 22.5 of Sugar Market:

Updated user interface: The user interface for editing and managing user profiles, importing contacts, and mass updating contacts have been redesigned with a modern style refresh. This redesign includes an improved workflow for enhanced usability.
Account and opportunity import improvements: The account and opportunity import interface has been updated with minor improvements to layout and language.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues:

89185: Some email campaigns are not visible in the Single Email list view when moving through the stages of scheduled and sent.
89184: Email campaign processing is delayed for some customers.
89206: Email campaigns do not proceed past certain stages under certain circumstances.
89187: Email campaigns may not send for some customers.
88968: Publishing nurture campaigns triggers an error state for some customers.
88837: Republishing nurture campaigns triggers an error state for some customers.

Sugar Market 22.4 (March 14, 2022)

Feature Enhancements

The following features have been deployed in release 22.4 of Sugar Market:

Updated user interface: The user interface for mass deleting contacts by report, importing accounts and opportunities, and the guarded watch list have been redesigned with a modern style refresh. This redesign includes an improved flow and a more logical grouping of settings for enhanced usability.
Contacts without an email address excluded from nurture campaigns: Contacts without an email address are now prevented from entering nurture campaigns that include an email send step.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue:

85271: Report exports sent via report subscriptions missing field values.
86593: Incorrect language used in the confirmation email sent when mass deleting contacts by report.
88685: Nurture campaigns may not pause when in an error state under certain conditions.
89072: Sugar Market does not render correctly on Apple devices using Safari version 15.2.

Sugar Market 22.3 (February 23, 2022)

Feature Enhancements

The following features have been deployed in release 22.3 of Sugar Market:

Email Campaign Dashboard improvements:
- Additional email statistic, Click Through Rate: You can now measure your email campaign's click-through rate from the Email Statistics dashlet in your Email Campaign Dashboard. This statistic is looking at unique clicks divided by delivered emails which is an increasingly important metric due to changes in the mail privacy landscape. This statistic will be populated retroactively for emails sent before this release.
- Unique Clicks email statistic has been renamed to Click to Open Rate: The Unique Clicks email statistic has been renamed to Click to Open Rate in the Email Statistics dashlet of your Email Campaign Dashboard. The calculation for this statistic remains the same, it is looking at unique clicks divided by unique opens.
- Page title is now shown in the Clicks per Link dashlet: Links listed in the Clicks per Link dashlet will now show the title of the Sugar Market landing page referenced in the email. If the referenced page is external the URL will be displayed in place of a page title.
- Updated Associated Landing Pages dashlet: The Associated Landing Pages dashlet will now display pages associated with your email along with relevant statistics. Please note, pages in the Associated Landing Pages dashlet will only be displayed for emails created after this release.
Customize which dashlets are displayed on your Global Dashboard: You can now choose which dashlets are displayed on your Global Dashboard.
TikTok and Pinterest added to Social Button Widget: In Email Builder 2.0 you can now add a social button for your TikTok and Pinterest account using the Social Button Widget.
Roles User Interface: The Roles user interface has been modernized through a style refresh.
Netsuite connector validated: We have verified the current Netsuite connector to ensure it supports Netsuite's latest release. No action is needed in Sugar Market for Netsuite customers.

Fixed Issues

The following issue reported to SugarCRM has been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue:

88103: Send Email step produces an error in Nurture Builder 2.0 when the email is being actively edited. To prevent this error, the publish action in Nurture Builder 2.0 will check all included emails for open edit sessions and prompt the user to close the email session before proceeding.

Sugar Market 22.2 (January 31, 2022)

Feature Enhancements

The following features have been deployed in release 22.2 of Sugar Market:

Web activity tracking improvement: Cookied contacts will have their legacy landing page web activity that was previously identified as anonymous associated with their contact record and displayed in the buyer's journey.
Email Builder 2.0 enhancement: The Save button has been enabled on the Setup step in Email Builder 2.0, allowing users to save emails in progress on any step.
Improvement to landing page exception handling: Landing pages with associated web hits can now be deleted, as long as they are in an "unpublished" status.
Interest prediction labels in nurture analytics: The interest prediction ratings in nurture analytics now display the text label instead of the numerical representation (e.g., "Very high" instead of "5").
Syncing picklists in Netsuite: In addition to custom picklists and the standard "customer status" picklist, all standard picklists will now sync with Netsuite integrations. Netsuite customers do not need to make any changes for this update.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue:

88831: Pages refresh infinitely and navigation is not possible when cookies have expired.
88813: Clicking the Opportunity link on the Global Dashboard produces an error.
88889: Advanced Analytics is not available.
88772: Test emails are being pushed to the Contact record in CRM.
88144: The "leftmargin" attribute is misspelled as "lefmargin" in Email Builder 2.0 emails' source code.
87513: The following typo appears in the scoring profile displayed in the journey and iframe: "Lifetime Website Totle Hits".
85619: Salesforce customers receive CRM sync alerts for opportunities though they are not syncing opportunity records. A new CRM sync setting has been added to the Salesforce sync settings, allowing customers to choose if they want to push and pull opportunity records.

The following additional issues have been resolved in this release:

Users without the correct permission encounter a console error when clicking the email dashboard link from the email detail view instead of the appropriate permissions error page.
Opportunities created in Sugar Market are not syncing to SugarCRM. Opportunities will sync to SugarCRM as of this release, based on sync settings; opportunities will not retroactively sync.

Sugar Market 22.1 (January 11, 2022)

Feature Enhancements

The following features have been deployed in release 22.1 of Sugar Market:

Updated SugarCRM Connector: The SugarCRM Connector has been updated to V1.3.4 to resolve an issue that prevented editing of Portal user profiles in Sugar.
Interest prediction scores in Nurture Builder 2.0: This release introduces the ability to evaluate nurture participants by interest prediction score using the Evaluate Field element.
Increased Contact journey date range: The default date range for the Contact journey has been increased to 90 days from 30 days to provide more engagement information on the initial view, reducing the number of clicks for a better user experience.
Global Dashboard updates:
- Modernized user interface through a style refresh.
- Access data quicker with single-click drill-through on individual chart elements and targeted access to data points on timeline charts.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue:

88317: URL links are displayed as phone links in Email Builder 2.0.
88103: Nurtures with a send email element error out when they are published while the email session is in edit mode. A preventative measure will be implemented in a future release.
88692: Password reset produces an error for APAC customers.

The following additional issue has been resolved in this release:

Updating a scoring profile selection in the Contacts list view more than once does not update the displayed score.

Sugar Market 21.22 (December 6, 2021)

Feature Enhancements

The following features have been deployed in release 21.22 of Sugar Market:

Web activity tracking improvements: This release introduces significant improvements to web activity tracking, where all web activity is linked to the contact. When contacts identify themselves through a form submit, their web activity that was previously identified as anonymous activity becomes associated with the contact in the Buyer's Journey.
Dynamic distribution list improvements: The following improvements have been made to dynamic distribution lists in this release:
- Converted leads filtered out: Converted leads are filtered out of dynamic distribution lists.
- Sync settings and filters are respected: Dynamic distribution lists now respect CRM sync settings and sync filters, so only the records matching those settings will be returned in dynamic distribution lists.
Updated Leads and Contacts user interface: The Leads and Contacts (and Candidates for Bullhorn customers) list view has been updated to match other Sugar Market list views with left-hand panel navigation and right-hand panel detail view. Infinite scrolling with pagination has been included in this view for ease of use.
Create Email Builder 2.0 templates from the create menu: Users can now create Email Builder 2.0 templates from the Create menu (Create > Template > Email) in addition to the Manage menu.

Fixed Issues

The following issue reported to SugarCRM has been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue:

87188: Account anonymous web activity Actions tab does not load data.

The following additional issue has been resolved in this release:

Account score does not push to CRM. Since this functionality has been deprecated, the "Map account score to CRM field" option in scoring profiles has been removed.

Sugar Market 21.21 (November 15, 2021)

Feature Enhancements

The following features have been deployed in release 21.21 of Sugar Market:

New Email Builder 2.0 template options: From the new Manage Email Templates section of Email Builder 2.0, users can now do the following with email templates: edit, view source code, view revision history, copy, rename, delete, and archive. Archived email templates will be hidden from template selection; archived alert email templates will be hidden from Nurture Builder 2.0 alert steps. Please note that you must have the "Templates" Marketing Permission enabled to create, edit, copy, rename, archive, and delete templates, and email templates created in the legacy Email Builder 1.0 have been renamed "Legacy Email Templates".
Auto-update on dynamic distribution lists: To prevent sync errors caused by invalid settings, the auto-update option on dynamic distribution lists will now be disabled if the user credentials are invalid or if a report is not selected.
Netsuite integration improvement: The Sugar Market Recycle Bin feature has been updated to ensure that records deleted in Netsuite are also deleted in Sugar Market.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue:

88118: List and single email campaign folders are not displaying the correct lists and campaigns respectively.
88053: Customers with a large number of email templates available for sales cannot see all of their templates in the Buyer's Journey integration.
88038: The A/B optimized and sample percentages show in reverse order on the A/B Test Settings page.
87826: Contacts are not being added to nurture when a field change made by a different nurture is not detected by the event listener.
87431: Records that are deleted from Netsuite are not deleted in Sugar Market as expected.
83198: Changing distribution list names when they are referenced by an active campaign produces errors and prevents the campaign from sending. As of this release, renaming lists from the Manage list view that are in a draft, staged, or scheduled campaign will be prevented and the error message will identify the campaign where the list is in use. In a future release, this change will also be implemented for list name changes that are made on the Dynamic Distribution List settings page.

Sugar Market 21.20 (October 26, 2021)

Feature Enhancements

The following features have been deployed in release 21.20 of Sugar Market.

Registration page update: The registration page style has been updated. This page is presented to new users and, in addition to basic profile information, contains the Terms of Use and Privacy Policy, both of which must be accepted before accessing Sugar Market.
SEO Audit updates: The SEO Audit feature has been updated to match the styling of other Sugar Market module "create" pages and list views.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue:

87906: Deleting unpublished forms and pages is unsuccessful. To prevent recurrence of this issue, pages can only be deleted when the following conditions are met:
- The page cannot be referenced by an active scoring profile.
- The page must be in unpublished or draft status.
- The page cannot be referenced by its primary key in any report.
85618: The score results shown on a scoring profile do not match what is shown in the contact card.
Note: To avoid unexpected workflow initiation, no retroactive changes have been made to records. The updates will be applied when records are rescored either manually or by scoring profile settings.

Sugar Market 21.19 (October 12, 2021)

Feature Enhancements

The following features have been deployed in release 21.19 of Sugar Market.

Dynamic Distribution Lists: This release introduces Dynamic Distribution Lists to Sugar Market instances that are integrated with SugarCRM. These lists allow marketers to create segments in Sugar Market based on any of the information available in SugarCRM. Dynamic Distribution lists can be updated automatically so the right contacts are continually targeted without any manual intervention. This can be used for both inclusion and exclusion of email campaigns, nurtures, and in "list checker" steps in nurtures. Regardless of where precise targeting is needed, dynamic distribution lists can be employed to make sure the right message is getting to the right person.
Compatability with SugarCRM V11.2.0: This current bundle has been validated for compatibility with SugarCRM V11.2.0; there is no update required.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue:

87830: Clicking a legacy landing page link in emails sent from Email Builder 1.0 or Email Builder 2.0 results in a 503 error.
88154: Some emails are sent in duplicate from nurtures that have the "Allow duplicates" setting disabled.

Sugar Market 21.18 (October 5, 2021)

Feature Enhancements

The following features have been deployed in release 21.18 of Sugar Market.

More ways to automatically remove participants from Nurture Builder 2.0: The following options have been added to automate the removal of participants from Nurture Builder 2.0 nurture campaigns:
- "Remove from Nurture 2.0" has been added to event listener actions.
- "Remove from Nurture 2.0" has been added to form actions.
Advanced search in Nurture Builder 2.0: Robust search capabilities have been added to Nurture Builder 2.0 to help you easily search and locate nurtures by a variety of criteria, such as location and date created. Use one or a combination of the advanced search criteria to quickly locate nurture campaigns.
Added support for more calls-to-action within Email Builder 2.0 emails:
- Easily create "click to call" buttons and text with added support for phone numbers.
- Images can now link to "email us" and "click to call" phone number functionality.
Sync performance improvement: A performance improvement for syncing web activity has been implemented for SugarCRM and Sage implementations.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue:

87749: Creating a new Webex event source produces an error. The New Source setup page has been updated to reflect Webex's deprecation of the Site ID and Partner ID fields.
87543: Making changes to a "Campaign Click-Through Score" setting in a scoring profile deletes the campaign click-through score.
87764: The "Email Report" option does not work for EU customers.
87975: Event attendee status is not pushing to CRM.

Sugar Market 21.17 (September 14, 2021)

Feature Enhancements

The following features have been deployed in release 21.17 of Sugar Market.

Hosting for APAC: Starting with this release, Sugar Market instances can be hosted in Australia for the APAC region.
Email Builder 2.0 templates in CRM integration: The option to make an Email Builder 2.0 template available to Sales through the CRM integration has been added to the Build step in Email Builder 2.0.
Advanced search improvement: The following improvements have been made to the Advanced search functionality for the "Created by" field: the value defaults to the current user, users can search this field with other search criteria, and only active users are shown.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue:

87909: The "Remove from Nurture 2.0" scoring action is missing from the scoring profile Scoring Actions list.
87774: An error is encountered when using the "Jump to Nurture" step in Nurture Builder 2.0 to jump to the start of another nurture. This error only occurs when jumping to a start step; it does not occur when jumping to any other step.

Sugar Market 21.16 (August 25, 2021)

Feature Enhancements

The following feature has been deployed in release 21.16 of Sugar Market.

Improved event members upload: The Import Members dialog in the Events module has been updated to improve usability.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue:

87848: Distribution list imports do not complete in EU environments.
87330: Importing event members with a .CSV file produces a 503 error.
85807: The sample and optimized groups are reversed in Email Builder 2.0 A/B emails.

Sugar Market 21.15 (August 10, 2021)

Feature Enhancements

The following feature has been deployed in version 21.15 of Sugar Market:

New Scoring Action: Users now have the ability to create a scoring action that can remove a participant from Nurture 2.0 campaigns.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue:

87730: Importing opportunities results in a 503 error.
87747: The contacts/leads list view does not load.
87756: Saving an email as a template in Email Builder 1.0 results in an error.
87775: Saving a landing page after adding a new Asset Library image results in an error.

The following additional issues have been resolved in this version:

Campaigns do not show in the contact journey when all of the following conditions exist: A "Distribution to Campaign" is used as an include list in a nurture, a contact record from that list was deleted, and a new contact record was added with the same email address as the deleted record.
Deleting a field does not remove it from change tracking.

Sugar Market 21.14 (July 27, 2021)

Feature Enhancements

The following features have been deployed in version 21.14 of Sugar Market:

Deleting pages: This release introduces the ability to delete pages that are in Draft or Unpublished status.
Social icon in contact journey: Oktopost form submissions now display a social icon on the Contact card to help distinguish them from standard form submissions. This change is not retroactive, so Oktopost form submissions made prior to this release will continue to show the standard form submission icon. Please refer to the Sugar Market User Guide for configuration instructions.
Nurture processing: Performance enhancements have been implemented to improve nurture processing and mitigate publishing errors.
Updated SugarCRM Bundle: The Connector for SugarCRM has been updated to V1.3.3 for compatibility with SugarCRM V11.1.0. Please refer to the SugarCRM Integration Guide for instructions on upgrading the Sugar Market module.
Compatibility with Sage 2021 R.1: Sugar Market is compatible with Sage 2021 R.1. There is no updated bundle and no action required for Sage customers.

Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue:

87343: Some nurtures are stuck in unpublishing status in Nurture Builder 2.0.
87455: The "Create Task in CRM" element label in Nurture Builder 2.0 cannot be changed from the default label.
87658: Attempting to publish some nurtures puts them in error status.
87702: Some emails are sent in duplicate from Nurture Builder 2.0 campaigns.
87667: Campaigns are not deploying for some customers.
87437: Publishing a legacy landing page from the Content tab results in error.
87673: Renaming pages in Page Builder with a name in excess of 100 characters prevents publishing.
87706: Account and Contact cards produce errors on page load after custom fields were deleted.
87678: File upload processing is delayed in EU instances.

The following additional issues have been resolved in this version:

The "Back to Login" link on the Forgot Password page does not display the correct cursor on hover over.
The uploader graphic does not match the new branding.

Sugar Market 21.13 (July 13, 2021)

Feature Enhancements

The following features have been deployed in version 21.13 of Sugar Market:

Updated SugarCRM Bundle: The Connector for SugarCRM has been updated to V1.3.2 to include the updated Sugar branding. Please refer to the SugarCRM Integration Guide for instructions on upgrading the Sugar Market module.
Additional Login Security: reCaptcha has been added to the Forgot Password page for additional security.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.13:

Styles are applied to bullet lists in the Email Builder 2.0 editor, but they are not applied in the preview or sent email.
Forms added to pages that were copied from a "Webinar" type page with an expired event show the newly created event as closed.
Nurtures are stuck in "Error" status when attempting to republish.
Exporting lists to Excel with a comma in the list name throws an error.

Sugar Market 21.12 (July 1, 2021)

Feature Enhancements

The following feature has been deployed in version 21.12 of Sugar Market:

Branding updates: The SugarCRM logo has been updated across the application to reflect the new Sugar brand.
New sync filtering for SugarCRM integrations: Sugar Market customers that are integrated with SugarCRM can now optionally choose which records to sync from SugarCRM based on fields that match specific criteria. SugarCRM customers with filters that were set up on their behalf prior to this release will see these filters migrated to the updated SugarCRM Settings page. This feature is available to Sugar Market customers integrated with Sugar Sell, Serve, Enterprise, and Ultimate licenses. Sugar Professional customers do not have access to sync filtering.
Note: There are new IP addresses that need to be allowlisted before these sync filters can be used. Please refer to the Sugar Market CRM Integration Guide for the full list of IP addresses to be allowlisted.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.12:

Special characters are not displayed correctly in some fields within the Form Builder editor, though they display correctly in preview mode and in published forms.
Requesting a nurture participant report in Nurture Builder 2.0 analytics results in error.
Uploading a file in excess of 25,000 email addresses to Email Validation produces a 503 error. While this release includes performance improvements to handle large uploads, we recommend breaking up large uploads into smaller files.
The option to delete distribution list folders does not exist. The delete option is available for empty distribution list folders as of this release; however, other folder types cannot be deleted.

Sugar Market 21.11 (June 17, 2021)

Feature Enhancements

The following feature has been deployed in version 21.11 of Sugar Market:

Enhanced functionality for copying a "Send Email" element: Copying the "Send Email" element in a Nurture Builder 2.0 campaign now provides the flexibility to either make a duplicate element or a linked copy of the element. Duplicate elements can be modified without applying those changes to the original Send Email element, while changes made to linked copied elements are also applied to the original Send Email element and any other copies of the same element within the nurture.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.11:

Uploading a Blackout Calendar in Nurture Builder 2.0 results in an error. The .XLSX file type is allowed for Blackout Calendar uploads as of this release.
Nurture participants do not move from a Pause step when the blackout date period begins on one calendar day and ends on the next calendar day.

Sugar Market 21.10 (June 7, 2021)

Feature Enhancements

The following feature has been deployed in version 21.10 of Sugar Market:

New validation before form deletion: When the deletion of a draft form is initiated, Sugar Market will now prevent deletion when the form is being used in reports and active scoring profiles.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.10:

When a lead's email address is updated in the CRM lead record, the address is not updated in the distribution lists of which the lead is a member.
Importing Accounts via CSV file results in a failed upload.
Listener actions do not fully execute when a contact's email address contains an apostrophe.
The email report option is not functional.
Attempting to run some large reports throws an error.
The Actions tab in an Account card's anonymous web activity does not display data.
Buttons do not retain their actual size in emails built in Email Builder 2.0.
Borders for headers, body, and footers are not aligned in emails built with Email Builder 2.0. For emails that were designed prior to this release, edit the email and resave to resolve this issue.
Emails designed with wrapped social buttons in Email Builder 2.0 are not wrapping, causing a broken email border. For emails that were designed prior to this release, edit the email and resave to resolve this issue. The fix for this issue does not work with Windows Mail or Outlook 2016 and 2013; therefore, we recommend avoiding the use of wrapped social buttons when using those clients.

Sugar Market 21.9 (May 19, 2021)

Feature Enhancements

The following feature has been deployed in version 21.9 of Sugar Market:

New alert templates section in Email Builder 2.0. Alert templates are now in a separate section on Step 2 in Email Builder 2.0 in addition to the standard email templates. Alert templates that were created prior to this release have automatically been moved to this location.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.9:

Text is left-aligned in Email Builder 2.0 when left-alignment was not selected in the builder.
Table formatting in landing pages is not displayed as designed in preview mode and in published pages.
When a contact's email address is updated in the CRM contact record, the address is not updated in the distribution lists of which the contact is a member.
Delivery status and message are not loading in the campaign dashboard.
Importing a CSV file into a suppression list fails.
Attempting to import an SVG file into the Asset Library throws an "unsupported file" error.

Sugar Market 21.8 (May 6, 2021)

Feature Enhancements

The following features have been deployed in version 21.8 of Sugar Market:

Improved SugarCRM settings page: The SugarCRM Connector Settings page has been redesigned with an improved flow and more logical grouping of settings for enhanced usability. All existing customer settings have been maintained.
Note: Prior to this release, a filter for CRMType = "Lead" or "Contact" in Post-Sync Cleanup Reports was recommended. This recommendation is now a requirement and the lists of available reports are filtered accordingly. Settings will be maintained for customers who have reports selected in the SugarCRM settings that do not meet the new requirement; however, you will be required to select a report that meets the new requirement when you make any changes to these settings.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.8:

Importing Geos and Lists throw a 503 error.
"Hot Leads by Score" standard report does not export.
Form actions set to jump to a specific step in Nurture Builder 1.0 jump the participant to the start of the nurture instead.
Three-column emails do not render as expected in Email Builder 2.0.
Event actions do not consistently respect the user's time zone.
Some form submission alerts are not sent.

Sugar Market 21.7 (April 13, 2021)

Feature Enhancements

New A.I.-driven interest prediction scoring: This release introduces SugarPredict, which incorporates color-coded predictive lead scoring into your lead and contact records to help you quickly identify which leads to send to your Sales team and which to include in your nurture campaigns. This feature will be enabled on your account in collaboration with your Customer Success Manager. Please refer to the SugarPredict for Sugar Market User Guide for more information.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.7:

Email Builder 1.0 campaigns fail to send when they include "Started but not completed" landing page lists with recipients that do not have contact records.
When a user initiates the deletion of a distribution list, usage of that list in Nurture Builder 2.0 campaigns is not checked.
Reports containing contacts without a Contact ID and email address are allowed to be used as include lists in Nurture Builder 2.0. Reports with missing Contact IDs and email addresses will no longer be allowed as of this release.
Users cannot edit shared reports unless they have the Admin Navigation role.
Changing the ID field display label in reports may revert campaigns to Draft status.
Web hits displayed in the contact journey are four hours ahead of the user's time zone.
Campaign send time in Nurture Builder 2.0 is incorrect if the send is during daylight savings time and it was scheduled prior to the start of daylight savings time.
Scheduled Nurture Builder 2.0 campaigns are set to the user's browser time zone instead of the time zone selected in the campaign. Customers with campaigns that were scheduled prior to this release, scheduled for a time zone other than their browser's time zone, need to edit and resave the campaign to ensure the correct time zone is respected.
The time stamp on nurture versions in Nurture Builder 2.0 analytics is in UTC instead of the user's time zone.
The send time restriction in Email Builder 1.0 uses the browser time zone instead of the user's time zone.
Users cannot assign the "Alert User" element in Nurture Builder 2.0 unless they have the Admin Navigation role.
Editing the "Create Task in CRM" element in Nurture Builder 2.0 disables the OK button and displays the Value Input field label in red.
URL links to individual images in the Email Builder 2.0 image group widget are not saved.
Hyperlinks in the Email Builder 2.0 image capture widget are not saved.

Sugar Market 21.6 (April 6, 2021)

Fixed Issues

The following issues have been fixed in Sugar Market version 21.6:

The schedule step in Email Builder 1.0 displays the send time as one hour before the selected time.
Text widgets show incorrect font after updating the global font family in Email Builder 2.0.
Fallback fonts set in Email Builder 2.0 are not displaying consistently.
Advanced Testing in Email Builder 2.0 displays bold button text in Office 365 and Outlook although the selected font is not bold.
Opt-out status in the external CRM does not consistently update when the opt-out value in Sugar Market does not match.

Sugar Market 21.5 (March 23, 2021)

Feature Enhancements

The following features have been deployed in version 21.5 of Sugar Market:

Improved email sync with SugarCRM: The SugarCRM email sync settings have been modified to improve the push of email information to SugarCRM. These improvements include the option to push email to either SugarCRM's Task or Email module, not both, and enforcing an assigned user for pushed Task records. Please refer to the Sugar Market Integration Guide for more information.
New MS Dynamics Application ID field: The Microsoft Dynamics connector settings page has been updated to include the Application ID field in response to Microsoft's April 2021 planned deprecation of the current SDK class. To allow the Sugar Market sync to continue, MS Dynamics customers will be required to register their application with Microsoft and to update configuration settings in Sugar Market. Specific instructions will be published here by March 24, 2021.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.5:

The Unique Opens and Unique Clicks percentages for A/B campaigns in the campaign dashboard exceed 100%. New campaigns will display the percentages correctly going forward. For previously existing campaigns, please contact Support to refresh your dashboard.
The Unique Opens count for A/B campaigns in the campaign dashboard is the same for both the A and B versions. New campaigns will display this count correctly going forward. For previously existing campaigns, please contact Support to refresh your dashboard.

Sugar Market 21.4 (March 9, 2021)

Feature Enhancements

The following feature has been deployed in version 21.4 of Sugar Market:

Converting Nurture Builder 1.0 Nurtures: Nurture campaigns built in the legacy nurture builder can now be migrated to be compatible with Nurture Builder 2.0. While primarily an automated process, there are minor settings to configure after conversion, such as selecting include/exclude lists.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.4:

The event attendee list is not refreshed in MS Dynamics CRM.
When a contact's email address is updated in the contact record, the address is not updated in the distribution lists of which the contact is a member.
Users with the Admin Navigation role cannot see unshared reports created by other users.
In Email Builder 2.0, line style selections are not correctly highlighted in the dropdown menu on the build step.

Sugar Market 21.3 (February 24, 2021)

Feature Enhancements

The following feature has been deployed in version 21.3 of Sugar Market:

Participant Count in Nurture Builder 2.0: The participant count shown in the Nurture Builder 2.0 Analytics View now includes a downloadable report of all contacts that completed each step in the nurture.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.3:

Multiple CRM sync alerts are sent even when the sync is up-to-date. Alerts will no longer be sent if the sync is less than twenty-four hours behind.
Sending emails through the Iframe displays a licensing error.
The values in Nurture Builder 2.0 field evaluation elements do not persist when returning to the nurture after navigating away.

Sugar Market 21.2 (February 9, 2021)

Fixed Issues

The following issues have been fixed in Sugar Market version 21.2:

Nurture participants are migrated on publish even when no workflow changes are made.
When a nurture with active contacts is republished, the active contacts do not complete the nurture flow.
Nurtures are thrown into error if a request to the Fusion API fails while building a list.
When selecting both include and exclude lists as nurture recipients, the wrong list can sometimes populate the selected lists in Step 4 of the builder.
The number of unique opens and clicks does not always correspond to the number of email addresses shown in the Email Campaign Dashboard if the recipient is using Do Not Track in their client.
Removed discovery service from Microsoft Dynamics connector in alignment with Microsoft's deprecation of the service.

Note: The issues above pertaining to nurtures are all in Nurture Builder 2.0.

Sugar Market 21.1 (January 26, 2021)

Feature Enhancements

The following feature has been deployed in version 21.1 of Sugar Market:

Scheduled nurtures: You can now schedule campaigns created in Nurture Builder 2.0 to be activated in the future.

Fixed Issues

The following issues have been fixed in Sugar Market version 21.1:

User-initiated password reset requests from email addresses that do not end in .COM are prohibited.
Cannot progress past the email setup stage when creating a new email through a Nurture Builder 2.0 campaign.
In rare cases when a target list is synced from the external CRM and deleted from Sugar Market at the same time, some records are not processed correctly.

Sugar Market 14.4 (January 14, 2021)

Feature Enhancements

The following features have been deployed in version 14.4 of Sugar Market:

Pausing and editing nurtures: Previously published Nurture Builder 2.0 campaigns can now be edited, including adding or deleting workflow steps, adjusting settings, and updating recipients. New versions are created every time a nurture is edited and republished, and all versions are displayed in the Analytics view. Options are provided to pause the workflow while editing and to move contacts to another step when deleting a step from the workflow.
Sync error alerts: Sync error alert emails now include the domain name to help customers with multiple instances to easily identify in which instance the error occurred.

Fixed Issues

The following issue has been fixed in Sugar Market version 14.4:

Campaign Statistics standard report is not showing open, bounce, and unsubscribe details.