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Sugar Market was formerly known as Salesfusion.

Sugar Market Archived Release Notes

Overview

This document describes new features, enhancements, fixed issues, and known issues for Sugar Market prior to the latest release. See the Sugar Market Release Notes page for the latest release. 

Sugar Market 22.5 (April 5, 2022)

Feature Enhancements

The following features have been deployed in release 22.5 of Sugar Market:

  • Updated user interface: The user interface for editing and managing user profiles, importing contacts, and mass updating contacts have been redesigned with a modern style refresh. This redesign includes an improved workflow for enhanced usability.
  • Account and opportunity import improvements: The account and opportunity import interface has been updated with minor improvements to layout and language.
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about these issues: 

  • 89185: Some email campaigns are not visible in the Single Email list view when moving through the stages of scheduled and sent.
  • 89184: Email campaign processing is delayed for some customers.
  • 89206: Email campaigns do not proceed past certain stages under certain circumstances.
  • 89187: Email campaigns may not send for some customers.
  • 88968: Publishing nurture campaigns triggers an error state for some customers.
  • 88837: Republishing nurture campaigns triggers an error state for some customers.

Sugar Market 22.4 (March 14, 2022)

Feature Enhancements

The following features have been deployed in release 22.4 of Sugar Market:

  • Updated user interface: The user interface for mass deleting contacts by report, importing accounts and opportunities, and the guarded watch list have been redesigned with a modern style refresh. This redesign includes an improved flow and a more logical grouping of settings for enhanced usability.
  • Contacts without an email address excluded from nurture campaigns: Contacts without an email address are now prevented from entering nurture campaigns that include an email send step.
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue: 

  • 85271: Report exports sent via report subscriptions missing field values.
  • 86593: Incorrect language used in the confirmation email sent when mass deleting contacts by report.
  • 88685: Nurture campaigns may not pause when in an error state under certain conditions.
  • 89072: Sugar Market does not render correctly on Apple devices using Safari version 15.2. 

Sugar Market 22.3 (February 23, 2022)

Feature Enhancements

The following features have been deployed in release 22.3 of Sugar Market:

  • Email Campaign Dashboard improvements:
    • Additional email statistic, Click Through Rate: You can now measure your email campaign's click-through rate from the Email Statistics dashlet in your Email Campaign Dashboard. This statistic is looking at unique clicks divided by delivered emails which is an increasingly important metric due to changes in the mail privacy landscape. This statistic will be populated retroactively for emails sent before this release.
    • Unique Clicks email statistic has been renamed to Click to Open Rate: The Unique Clicks email statistic has been renamed to Click to Open Rate in the Email Statistics dashlet of your Email Campaign Dashboard. The calculation for this statistic remains the same, it is looking at unique clicks divided by unique opens.  
    • Page title is now shown in the Clicks per Link dashlet: Links listed in the Clicks per Link dashlet will now show the title of the Sugar Market landing page referenced in the email. If the referenced page is external the URL will be displayed in place of a page title.
    • Updated Associated Landing Pages dashlet: The Associated Landing Pages dashlet will now display pages associated with your email along with relevant statistics. Please note, pages in the Associated Landing Pages dashlet will only be displayed for emails created after this release.
  • Customize which dashlets are displayed on your Global Dashboard: You can now choose which dashlets are displayed on your Global Dashboard.
  • TikTok and Pinterest added to Social Button Widget: In Email Builder 2.0 you can now add a social button for your TikTok and Pinterest account using the Social Button Widget.
  • Roles User Interface: The Roles user interface has been modernized through a style refresh.
  • Netsuite connector validated: We have verified the current Netsuite connector to ensure it supports Netsuite's latest release. No action is needed in Sugar Market for Netsuite customers.
Fixed Issues

The following issue reported to SugarCRM has been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue: 

  • 88103: Send Email step produces an error in Nurture Builder 2.0 when the email is being actively edited. To prevent this error, the publish action in Nurture Builder 2.0 will check all included emails for open edit sessions and prompt the user to close the email session before proceeding.

Sugar Market 22.2 (January 31, 2022)

Feature Enhancements

The following features have been deployed in release 22.2 of Sugar Market:

  • Web activity tracking improvement: Cookied contacts will have their legacy landing page web activity that was previously identified as anonymous associated with their contact record and displayed in the buyer's journey. 
  • Email Builder 2.0 enhancement: The Save button has been enabled on the Setup step in Email Builder 2.0, allowing users to save emails in progress on any step. 
  • Improvement to landing page exception handling: Landing pages with associated web hits can now be deleted, as long as they are in an "unpublished" status. 
  • Interest prediction labels in nurture analytics: The interest prediction ratings in nurture analytics now display the text label instead of the numerical representation (e.g., "Very high" instead of "5"). 
  • Syncing picklists in Netsuite: In addition to custom picklists and the standard "customer status" picklist, all standard picklists will now sync with Netsuite integrations. Netsuite customers do not need to make any changes for this update. 
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue: 

  • 88831: Pages refresh infinitely and navigation is not possible when cookies have expired.
  • 88813: Clicking the Opportunity link on the Global Dashboard produces an error.
  • 88889: Advanced Analytics is not available.
  • 88772: Test emails are being pushed to the Contact record in CRM.
  • 88144: The "leftmargin" attribute is misspelled as "lefmargin" in Email Builder 2.0 emails' source code.
  • 87513: The following typo appears in the scoring profile displayed in the journey and iframe: "Lifetime Website Totle Hits".
  • 85619: Salesforce customers receive CRM sync alerts for opportunities though they are not syncing opportunity records. A new CRM sync setting has been added to the Salesforce sync settings, allowing customers to choose if they want to push and pull opportunity records. 

The following additional issues have been resolved in this release:

  • Users without the correct permission encounter a console error when clicking the email dashboard link from the email detail view instead of the appropriate permissions error page. 
  • Opportunities created in Sugar Market are not syncing to SugarCRM. Opportunities will sync to SugarCRM as of this release, based on sync settings; opportunities will not retroactively sync. 

Sugar Market 22.1 (January 11, 2022)

Feature Enhancements

The following features have been deployed in release 22.1 of Sugar Market:

  • Updated SugarCRM Connector: The SugarCRM Connector has been updated to V1.3.4 to resolve an issue that prevented editing of Portal user profiles in Sugar.
  • Interest prediction scores in Nurture Builder 2.0: This release introduces the ability to evaluate nurture participants by interest prediction score using the Evaluate Field element.
  • Increased Contact journey date range: The default date range for the Contact journey has been increased to 90 days from 30 days to provide more engagement information on the initial view, reducing the number of clicks for a better user experience. 
  • Global Dashboard updates:
    • Modernized user interface through a style refresh.
    • Access data quicker with single-click drill-through on individual chart elements and targeted access to data points on timeline charts.
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue: 

  • 88317: URL links are displayed as phone links in Email Builder 2.0.
  • 88103: Nurtures with a send email element error out when they are published while the email session is in edit mode. A preventative measure will be implemented in a future release.
  • 88692: Password reset produces an error for APAC customers.

The following additional issue has been resolved in this release:

  • Updating a scoring profile selection in the Contacts list view more than once does not update the displayed score. 

Sugar Market 21.22 (December 6, 2021)

Feature Enhancements

The following features have been deployed in release 21.22 of Sugar Market:

  • Web activity tracking improvements: This release introduces significant improvements to web activity tracking, where all web activity is linked to the contact. When contacts identify themselves through a form submit, their web activity that was previously identified as anonymous activity becomes associated with the contact in the Buyer's Journey. 
  • Dynamic distribution list improvements: The following improvements have been made to dynamic distribution lists in this release:
    • Converted leads filtered out: Converted leads are filtered out of dynamic distribution lists. 
    • Sync settings and filters are respected: Dynamic distribution lists now respect CRM sync settings and sync filters, so only the records matching those settings will be returned in dynamic distribution lists.
  • Updated Leads and Contacts user interface: The Leads and Contacts (and Candidates for Bullhorn customers) list view has been updated to match other Sugar Market list views with left-hand panel navigation and right-hand panel detail view. Infinite scrolling with pagination has been included in this view for ease of use.
  • Create Email Builder 2.0 templates from the create menu: Users can now create Email Builder 2.0 templates from the Create menu (Create > Template > Email) in addition to the Manage menu.
Fixed Issues

The following issue reported to SugarCRM has been resolved in this version of Sugar Market. Case portal users can use the following link for more details about the issue: 

  • 87188: Account anonymous web activity Actions tab does not load data.

The following additional issue has been resolved in this release:

  • Account score does not push to CRM. Since this functionality has been deprecated, the "Map account score to CRM field" option in scoring profiles has been removed.

Sugar Market 21.21 (November 15, 2021)

Feature Enhancements

The following features have been deployed in release 21.21 of Sugar Market:

  • New Email Builder 2.0 template options: From the new Manage Email Templates section of Email Builder 2.0, users can now do the following with email templates: edit, view source code, view revision history, copy, rename, delete, and archive. Archived email templates will be hidden from template selection; archived alert email templates will be hidden from Nurture Builder 2.0 alert steps. Please note that you must have the "Templates" Marketing Permission enabled to create, edit, copy, rename, archive, and delete templates, and email templates created in the legacy Email Builder 1.0 have been renamed "Legacy Email Templates".
  • Auto-update on dynamic distribution lists: To prevent sync errors caused by invalid settings, the auto-update option on dynamic distribution lists will now be disabled if the user credentials are invalid or if a report is not selected.
  • Netsuite integration improvement: The Sugar Market Recycle Bin feature has been updated to ensure that records deleted in Netsuite are also deleted in Sugar Market.
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue: 

  • 88118: List and single email campaign folders are not displaying the correct lists and campaigns respectively.
  • 88053: Customers with a large number of email templates available for sales cannot see all of their templates in the Buyer's Journey integration.
  • 88038: The A/B optimized and sample percentages show in reverse order on the A/B Test Settings page.
  • 87826: Contacts are not being added to nurture when a field change made by a different nurture is not detected by the event listener.
  • 87431: Records that are deleted from Netsuite are not deleted in Sugar Market as expected. 
  • 83198: Changing distribution list names when they are referenced by an active campaign produces errors and prevents the campaign from sending. As of this release, renaming lists from the Manage list view that are in a draft, staged, or scheduled campaign will be prevented and the error message will identify the campaign where the list is in use. In a future release, this change will also be implemented for list name changes that are made on the Dynamic Distribution List settings page.

Sugar Market 21.20 (October 26, 2021)

Feature Enhancements

The following features have been deployed in release 21.20 of Sugar Market.

  • Registration page update: The registration page style has been updated. This page is presented to new users and, in addition to basic profile information, contains the Terms of Use and Privacy Policy, both of which must be accepted before accessing Sugar Market.
  • SEO Audit updates: The SEO Audit feature has been updated to match the styling of other Sugar Market module "create" pages and list views.
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue: 

  • 87906: Deleting unpublished forms and pages is unsuccessful. To prevent recurrence of this issue, pages can only be deleted when the following conditions are met:
    • The page cannot be referenced by an active scoring profile.
    • The page must be in unpublished or draft status.
    • The page cannot be referenced by its primary key in any report.
  • 85618: The score results shown on a scoring profile do not match what is shown in the contact card.
    Note: To avoid unexpected workflow initiation, no retroactive changes have been made to records. The updates will be applied when records are rescored either manually or by scoring profile settings. 

Sugar Market 21.19 (October 12, 2021)

Feature Enhancements

The following features have been deployed in release 21.19 of Sugar Market.

  • Dynamic Distribution Lists: This release introduces Dynamic Distribution Lists to Sugar Market instances that are integrated with SugarCRM. These lists allow marketers to create segments in Sugar Market based on any of the information available in SugarCRM. Dynamic Distribution lists can be updated automatically so the right contacts are continually targeted without any manual intervention. This can be used for both inclusion and exclusion of email campaigns, nurtures, and in "list checker" steps in nurtures. Regardless of where precise targeting is needed, dynamic distribution lists can be employed to make sure the right message is getting to the right person.
  • Compatability with SugarCRM V11.2.0: This current bundle has been validated for compatibility with SugarCRM V11.2.0; there is no update required.
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue: 

  • 87830: Clicking a legacy landing page link in emails sent from Email Builder 1.0 or Email Builder 2.0 results in a 503 error.
  • 88154: Some emails are sent in duplicate from nurtures that have the "Allow duplicates" setting disabled.

Sugar Market 21.18 (October 5, 2021)

Feature Enhancements

The following features have been deployed in release 21.18 of Sugar Market.

  • More ways to automatically remove participants from Nurture Builder 2.0: The following options have been added to automate the removal of participants from Nurture Builder 2.0 nurture campaigns:
  • Advanced search in Nurture Builder 2.0: Robust search capabilities have been added to Nurture Builder 2.0 to help you easily search and locate nurtures by a variety of criteria, such as location and date created. Use one or a combination of the advanced search criteria to quickly locate nurture campaigns. 
  • Added support for more calls-to-action within Email Builder 2.0 emails:
    • Easily create "click to call" buttons and text with added support for phone numbers.
    • Images can now link to "email us" and "click to call" phone number functionality. 
  • Sync performance improvement: A performance improvement for syncing web activity has been implemented for SugarCRM and Sage implementations.
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue: 

  • 87749: Creating a new Webex event source produces an error. The New Source setup page has been updated to reflect Webex's deprecation of the Site ID and Partner ID fields.  
  • 87543: Making changes to a "Campaign Click-Through Score" setting in a scoring profile deletes the campaign click-through score. 
  • 87764: The "Email Report" option does not work for EU customers. 
  • 87975: Event attendee status is not pushing to CRM.

Sugar Market 21.17 (September 14, 2021)

Feature Enhancements

The following features have been deployed in release 21.17 of Sugar Market.

  • Hosting for APAC: Starting with this release, Sugar Market instances can be hosted in Australia for the APAC region.
  • Email Builder 2.0 templates in CRM integration: The option to make an Email Builder 2.0 template available to Sales through the CRM integration has been added to the Build step in Email Builder 2.0.
  • Advanced search improvement: The following improvements have been made to the Advanced search functionality for the "Created by" field: the value defaults to the current user, users can search this field with other search criteria, and only active users are shown.
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue: 

  • 87909: The "Remove from Nurture 2.0" scoring action is missing from the scoring profile Scoring Actions list.
  • 87774: An error is encountered when using the "Jump to Nurture" step in Nurture Builder 2.0 to jump to the start of another nurture. This error only occurs when jumping to a start step; it does not occur when jumping to any other step.

Sugar Market 21.16 (August 25, 2021)

Feature Enhancements

The following feature has been deployed in release 21.16 of Sugar Market.

  • Improved event members upload: The Import Members dialog in the Events module has been updated to improve usability. 
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue: 

  • 87848: Distribution list imports do not complete in EU environments. 
  • 87330: Importing event members with a .CSV file produces a 503 error.
  • 85807: The sample and optimized groups are reversed in Email Builder 2.0 A/B emails.

Sugar Market 21.15 (August 10, 2021)

Feature Enhancements

The following feature has been deployed in version 21.15 of Sugar Market:

  • New Scoring Action: Users now have the ability to create a scoring action that can remove a participant from Nurture 2.0 campaigns. 
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue: 

  • 87730: Importing opportunities results in a 503 error. 
  • 87747: The contacts/leads list view does not load. 
  • 87756: Saving an email as a template in Email Builder 1.0 results in an error. 
  • 87775: Saving a landing page after adding a new Asset Library image results in an error. 

The following additional issues have been resolved in this version:

  • Campaigns do not show in the contact journey when all of the following conditions exist: A "Distribution to Campaign" is used as an include list in a nurture, a contact record from that list was deleted, and a new contact record was added with the same email address as the deleted record.
  • Deleting a field does not remove it from change tracking. 

Sugar Market 21.14 (July 27, 2021)

Feature Enhancements

The following features have been deployed in version 21.14 of Sugar Market:

  • Deleting pages: This release introduces the ability to delete pages that are in Draft or Unpublished status. 
  • Social icon in contact journey: Oktopost form submissions now display a social icon on the Contact card to help distinguish them from standard form submissions. This change is not retroactive, so Oktopost form submissions made prior to this release will continue to show the standard form submission icon. Please refer to the Sugar Market User Guide for configuration instructions. 
  • Nurture processing: Performance enhancements have been implemented to improve nurture processing and mitigate publishing errors.
  • Updated SugarCRM Bundle: The Connector for SugarCRM has been updated to V1.3.3 for compatibility with SugarCRM V11.1.0. Please refer to the SugarCRM Integration Guide for instructions on upgrading the Sugar Market module.
  • Compatibility with Sage 2021 R.1: Sugar Market is compatible with Sage 2021 R.1. There is no updated bundle and no action required for Sage customers.
Fixed Issues

The following issues reported to SugarCRM have been resolved in this version of Sugar Market. Case portal users can use the following links for more details about each issue: 

  • 87343: Some nurtures are stuck in unpublishing status in Nurture Builder 2.0. 
  • 87455: The "Create Task in CRM" element label in Nurture Builder 2.0 cannot be changed from the default label.
  • 87658: Attempting to publish some nurtures puts them in error status.
  • 87702: Some emails are sent in duplicate from Nurture Builder 2.0 campaigns.  
  • 87667: Campaigns are not deploying for some customers. 
  • 87437: Publishing a legacy landing page from the Content tab results in error. 
  • 87673: Renaming pages in Page Builder with a name in excess of 100 characters prevents publishing. 
  • 87706: Account and Contact cards produce errors on page load after custom fields were deleted. 
  • 87678: File upload processing is delayed in EU instances.

The following additional issues have been resolved in this version:

  • The "Back to Login" link on the Forgot Password page does not display the correct cursor on hover over.
  • The uploader graphic does not match the new branding.

Sugar Market 21.13 (July 13, 2021)

Feature Enhancements

The following features have been deployed in version 21.13 of Sugar Market:

  • Updated SugarCRM Bundle: The Connector for SugarCRM has been updated to V1.3.2 to include the updated Sugar branding. Please refer to the SugarCRM Integration Guide for instructions on upgrading the Sugar Market module.
  • Additional Login Security: reCaptcha has been added to the Forgot Password page for additional security. 
Fixed Issues

The following issues have been fixed in Sugar Market version 21.13:

  • Styles are applied to bullet lists in the Email Builder 2.0 editor, but they are not applied in the preview or sent email.
  • Forms added to pages that were copied from a "Webinar" type page with an expired event show the newly created event as closed.
  • Nurtures are stuck in "Error" status when attempting to republish. 
  • Exporting lists to Excel with a comma in the list name throws an error.

Sugar Market 21.12 (July 1, 2021)

Feature Enhancements

The following feature has been deployed in version 21.12 of Sugar Market:

  • Branding updates: The SugarCRM logo has been updated across the application to reflect the new Sugar brand.
  • New sync filtering for SugarCRM integrations: Sugar Market customers that are integrated with SugarCRM can now optionally choose which records to sync from SugarCRM based on fields that match specific criteria. SugarCRM customers with filters that were set up on their behalf prior to this release will see these filters migrated to the updated SugarCRM Settings page. This feature is available to Sugar Market customers integrated with Sugar Sell, Serve, Enterprise, and Ultimate licenses. Sugar Professional customers should contact Support to set up sync filters on their behalf.
    Note: There are new IP addresses that need to be allowlisted before these sync filters can be used. Please refer to the Sugar Market CRM Integration Guide for the full list of IP addresses to be allowlisted.
Fixed Issues

The following issues have been fixed in Sugar Market version 21.12:

  • Special characters are not displayed correctly in some fields within the Form Builder editor, though they display correctly in preview mode and in published forms.
  • Requesting a nurture participant report in Nurture Builder 2.0 analytics results in error. 
  • Uploading a file in excess of 25,000 email addresses to Email Validation produces a 503 error. While this release includes performance improvements to handle large uploads, we recommend breaking up large uploads into smaller files. 
  • The option to delete distribution list folders does not exist. The delete option is available for empty distribution list folders as of this release; however, other folder types cannot be deleted. 

Sugar Market 21.11 (June 17, 2021)

Feature Enhancements

The following feature has been deployed in version 21.11 of Sugar Market:

  • Enhanced functionality for copying a "Send Email" element: Copying the "Send Email" element in a Nurture Builder 2.0 campaign now provides the flexibility to either make a duplicate element or a linked copy of the element. Duplicate elements can be modified without applying those changes to the original Send Email element, while changes made to linked copied elements are also applied to the original Send Email element and any other copies of the same element within the nurture. 
Fixed Issues

The following issues have been fixed in Sugar Market version 21.11:

  • Uploading a Blackout Calendar in Nurture Builder 2.0 results in an error. The .XLSX file type is allowed for Blackout Calendar uploads as of this release.
  • Nurture participants do not move from a Pause step when the blackout date period begins on one calendar day and ends on the next calendar day.

Sugar Market 21.10 (June 7, 2021)

Feature Enhancements

The following feature has been deployed in version 21.10 of Sugar Market:

  • New validation before form deletion: When the deletion of a draft form is initiated, Sugar Market will now prevent deletion when the form is being used in reports and active scoring profiles. 
Fixed Issues

The following issues have been fixed in Sugar Market version 21.10:

  • When a lead's email address is updated in the CRM lead record, the address is not updated in the distribution lists of which the lead is a member. 
  • Importing Accounts via CSV file results in a failed upload. 
  • Listener actions do not fully execute when a contact's email address contains an apostrophe.
  • The email report option is not functional. 
  • Attempting to run some large reports throws an error. 
  • The Actions tab in an Account card's anonymous web activity does not display data.
  • Buttons do not retain their actual size in emails built in Email Builder 2.0. 
  • Borders for headers, body, and footers are not aligned in emails built with Email Builder 2.0. For emails that were designed prior to this release, edit the email and resave to resolve this issue. 
  • Emails designed with wrapped social buttons in Email Builder 2.0 are not wrapping, causing a broken email border. For emails that were designed prior to this release, edit the email and resave to resolve this issue. The fix for this issue does not work with Windows Mail or Outlook 2016 and 2013; therefore, we recommend avoiding the use of wrapped social buttons when using those clients. 

Sugar Market 21.9 (May 19, 2021)

Feature Enhancements

The following feature has been deployed in version 21.9 of Sugar Market:

  • New alert templates section in Email Builder 2.0. Alert templates are now in a separate section on Step 2 in Email Builder 2.0 in addition to the standard email templates. Alert templates that were created prior to this release have automatically been moved to this location. 
Fixed Issues

The following issues have been fixed in Sugar Market version 21.9:

  • Text is left-aligned in Email Builder 2.0 when left-alignment was not selected in the builder. 
  • Table formatting in landing pages is not displayed as designed in preview mode and in published pages. 
  • When a contact's email address is updated in the CRM contact record, the address is not updated in the distribution lists of which the contact is a member. 
  • Delivery status and message are not loading in the campaign dashboard. 
  • Importing a CSV file into a suppression list fails. 
  • Attempting to import an SVG file into the Asset Library throws an "unsupported file" error. 

Sugar Market 21.8 (May 6, 2021)

Feature Enhancements

The following features have been deployed in version 21.8 of Sugar Market:

  • Improved SugarCRM settings page: The SugarCRM Connector Settings page has been redesigned with an improved flow and more logical grouping of settings for enhanced usability. All existing customer settings have been maintained.
    Note: Prior to this release, a filter for CRMType = "Lead" or "Contact" in Post-Sync Cleanup Reports was recommended. This recommendation is now a requirement and the lists of available reports are filtered accordingly. Settings will be maintained for customers who have reports selected in the SugarCRM settings that do not meet the new requirement; however, you will be required to select a report that meets the new requirement when you make any changes to these settings.
Fixed Issues

The following issues have been fixed in Sugar Market version 21.8:

  • Importing Geos and Lists throw a 503 error. 
  • "Hot Leads by Score" standard report does not export. 
  • Form actions set to jump to a specific step in Nurture Builder 1.0 jump the participant to the start of the nurture instead. 
  • Three-column emails do not render as expected in Email Builder 2.0. 
  • Event actions do not consistently respect the user's time zone. 
  • Some form submission alerts are not sent.

Sugar Market 21.7 (April 13, 2021)

Feature Enhancements
  • New A.I.-driven interest prediction scoring: This release introduces SugarPredict, which incorporates color-coded predictive lead scoring into your lead and contact records to help you quickly identify which leads to send to your Sales team and which to include in your nurture campaigns. This feature will be enabled on your account in collaboration with your Customer Success Manager. Please refer to the SugarPredict for Sugar Market User Guide for more information. 
Fixed Issues

The following issues have been fixed in Sugar Market version 21.7:

  • Email Builder 1.0 campaigns fail to send when they include "Started but not completed" landing page lists with recipients that do not have contact records. 
  • When a user initiates the deletion of a distribution list, usage of that list in Nurture Builder 2.0 campaigns is not checked.
  • Reports containing contacts without a Contact ID and email address are allowed to be used as include lists in Nurture Builder 2.0. Reports with missing Contact IDs and email addresses will no longer be allowed as of this release.
  • Users cannot edit shared reports unless they have the Admin Navigation role.
  • Changing the ID field display label in reports may revert campaigns to Draft status.
  • Web hits displayed in the contact journey are four hours ahead of the user's time zone.
  • Campaign send time in Nurture Builder 2.0 is incorrect if the send is during daylight savings time and it was scheduled prior to the start of daylight savings time.
  • Scheduled Nurture Builder 2.0 campaigns are set to the user's browser time zone instead of the time zone selected in the campaign. Customers with campaigns that were scheduled prior to this release, scheduled for a time zone other than their browser's time zone, need to edit and resave the campaign to ensure the correct time zone is respected. 
  • The time stamp on nurture versions in Nurture Builder 2.0 analytics is in UTC instead of the user's time zone. 
  • The send time restriction in Email Builder 1.0 uses the browser time zone instead of the user's time zone. 
  • Users cannot assign the "Alert User" element in Nurture Builder 2.0 unless they have the Admin Navigation role. 
  • Editing the "Create Task in CRM" element in Nurture Builder 2.0 disables the OK button and displays the Value Input field label in red. 
  • URL links to individual images in the Email Builder 2.0 image group widget are not saved. 
  • Hyperlinks in the Email Builder 2.0 image capture widget are not saved.

Sugar Market 21.6 (April 6, 2021)

Fixed Issues

The following issues have been fixed in Sugar Market version 21.6:

  • The schedule step in Email Builder 1.0 displays the send time as one hour before the selected time. 
  • Text widgets show incorrect font after updating the global font family in Email Builder 2.0. 
  • Fallback fonts set in Email Builder 2.0 are not displaying consistently. 
  • Advanced Testing in Email Builder 2.0 displays bold button text in Office 365 and Outlook although the selected font is not bold. 
  • Opt-out status in the external CRM does not consistently update when the opt-out value in Sugar Market does not match.

Sugar Market 21.5 (March 23, 2021)

Feature Enhancements

The following features have been deployed in version 21.5 of Sugar Market:

  • Improved email sync with SugarCRM: The SugarCRM email sync settings have been modified to improve the push of email information to SugarCRM. These improvements include the option to push email to either SugarCRM's Task or Email module, not both, and enforcing an assigned user for pushed Task records. Please refer to the Sugar Market Integration Guide for more information.
  • New MS Dynamics Application ID field: The Microsoft Dynamics connector settings page has been updated to include the Application ID field in response to Microsoft's April 2021 planned deprecation of the current SDK class. To allow the Sugar Market sync to continue, MS Dynamics customers will be required to register their application with Microsoft and to update configuration settings in Sugar Market. Specific instructions will be published here by March 24, 2021. 
Fixed Issues

The following issues have been fixed in Sugar Market version 21.5:

  • The Unique Opens and Unique Clicks percentages for A/B campaigns in the campaign dashboard exceed 100%. New campaigns will display the percentages correctly going forward. For previously existing campaigns, please contact Support to refresh your dashboard. 
  • The Unique Opens count for A/B campaigns in the campaign dashboard is the same for both the A and B versions. New campaigns will display this count correctly going forward. For previously existing campaigns, please contact Support to refresh your dashboard.

Sugar Market 21.4 (March 9, 2021)

Feature Enhancements

The following feature has been deployed in version 21.4 of Sugar Market:

  • Converting Nurture Builder 1.0 Nurtures: Nurture campaigns built in the legacy nurture builder can now be migrated to be compatible with Nurture Builder 2.0. While primarily an automated process, there are minor settings to configure after conversion, such as selecting include/exclude lists.
Fixed Issues

The following issues have been fixed in Sugar Market version 21.4:

  • The event attendee list is not refreshed in MS Dynamics CRM.
  • When a contact's email address is updated in the contact record, the address is not updated in the distribution lists of which the contact is a member.
  • Users with the Admin Navigation role cannot see unshared reports created by other users.
  • In Email Builder 2.0, line style selections are not correctly highlighted in the dropdown menu on the build step.

Sugar Market 21.3 (February 24, 2021)

Feature Enhancements

The following feature has been deployed in version 21.3 of Sugar Market:

  • Participant Count in Nurture Builder 2.0: The participant count shown in the Nurture Builder 2.0 Analytics View now includes a downloadable report of all contacts that completed each step in the nurture.
Fixed Issues

The following issues have been fixed in Sugar Market version 21.3:

  • Multiple CRM sync alerts are sent even when the sync is up-to-date. Alerts will no longer be sent if the sync is less than twenty-four hours behind. 
  • Sending emails through the Iframe displays a licensing error.
  • The values in Nurture Builder 2.0 field evaluation elements do not persist when returning to the nurture after navigating away.

Sugar Market 21.2 (February 9, 2021)

Fixed Issues

The following issues have been fixed in Sugar Market version 21.2:

  • Nurture participants are migrated on publish even when no workflow changes are made. 
  • When a nurture with active contacts is republished, the active contacts do not complete the nurture flow.
  • Nurtures are thrown into error if a request to the Fusion API fails while building a list.
  • When selecting both include and exclude lists as nurture recipients, the wrong list can sometimes populate the selected lists in Step 4 of the builder.  
  • The number of unique opens and clicks does not always correspond to the number of email addresses shown in the Email Campaign Dashboard if the recipient is using Do Not Track in their client. 
  • Removed discovery service from Microsoft Dynamics connector in alignment with Microsoft's deprecation of the service.

Note: The issues above pertaining to nurtures are all in Nurture Builder 2.0.

Sugar Market 21.1 (January 26, 2021)

Feature Enhancements

The following feature has been deployed in version 21.1 of Sugar Market:

  • Scheduled nurtures: You can now schedule campaigns created in Nurture Builder 2.0 to be activated in the future.
Fixed Issues

The following issues have been fixed in Sugar Market version 21.1:

  • User-initiated password reset requests from email addresses that do not end in .COM are prohibited. 
  • Cannot progress past the email setup stage when creating a new email through a Nurture Builder 2.0 campaign.
  • In rare cases when a target list is synced from the external CRM and deleted from Sugar Market at the same time, some records are not processed correctly.

Sugar Market 14.4 (January 14, 2021)

Feature Enhancements

The following features have been deployed in version 14.4 of Sugar Market:

  • Pausing and editing nurtures: Previously published Nurture Builder 2.0 campaigns can now be edited, including adding or deleting workflow steps, adjusting settings, and updating recipients. New versions are created every time a nurture is edited and republished, and all versions are displayed in the Analytics view. Options are provided to pause the workflow while editing and to move contacts to another step when deleting a step from the workflow. 
  • Sync error alerts: Sync error alert emails now include the domain name to help customers with multiple instances to easily identify in which instance the error occurred.
Fixed Issues

The following issue has been fixed in Sugar Market version 14.4:

  • Campaign Statistics standard report is not showing open, bounce, and unsubscribe details.

Last modified: 2022-04-27 19:59:42