Supported Versions
Overview
SugarCRM regularly retires older versions of the Sugar application in order to be able to focus on delivering higher quality in the latest and upcoming product releases. See below for the list of currently supported versions and their end-of-support plan.
End-of-Support Plan
The Sugar end-of-support plan applies to all On-Site Sugar products and versions, SugarCRM mobile solutions, and the Sugar Plug-ins, connectors, and extensions. After the end-of-support dates below have passed, SugarCRM will no longer provide customer support, maintenance patches, or issue fixes for the listed versions. All available upgrade and maintenance patches available at the time of the end-of-support date for a given version will remain available for download but no additional packages will be produced from that point forward.
| Product | End-of-Support Date | Notes | |
|---|---|---|---|
| Sugar 11.0.x | April 30, 2023 1 | Includes the following SugarCRM products: Sugar Sell, Serve, Ultimate, Enterprise, and Professional. | |
| Sugar 12.0.x | April 30, 2024 1 |
Includes the following SugarCRM products:
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| Sugar 13.0.x | April 30, 2025 1 |
Includes the following SugarCRM products:
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| Sugar 14.0.x | April 30, 2026 1 |
Includes the following SugarCRM products:
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|
| Sugar Automate (Module Loadable Package) |
April 30, 2024 2 |
Only the latest released versions are supported. | |
| Customer Journey Plug-in |
April 30, 2024 3 |
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| Sugar Connector for LinkedIn Sales Navigator |
-- |
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| Sugar Connector for Marketo |
-- |
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| SugarCRM mobile app | -- | ||
| Mobile Application Configuration Service | June 6, 2023 | ||
| Mobile SDK | -- | ||
| Sugar Connect | -- | ||
| Sugar Plug-in for Microsoft Excel | -- | ||
| Sugar Plug-in for Microsoft Outlook | June 28, 2024 4 | ||
| Sugar Plug-in for Microsoft Word | June 28, 2024 4 | ||
| Sugar Discover | -- |
SugarCRM's Software-as-a-Service (SaaS) model. Always on the latest release. Only the latest version of any supplemental connector or module loadable package is supported. |
|
| Sugar Market | -- | ||
| SugarCloud Insights | -- | SugarCRM's Software-as-a-Service (SaaS) model. Always on the latest release. | |
| SugarIdentity | -- |
1 Support period reflects 18 months of full maintenance and security support followed by 6 months of security-only support for a total of 24 months of support
2 The module loadable package version of Sugar Automate will no longer be supported when Sugar 12.0.x is no longer supported. In Sugar versions 13.0 and higher, Sugar Automate has been built into Sugar's code base and can be enabled via license key.
3 Customer Journey Plug-in has been renamed Sugar Automate and will no longer be supported when Sugar 12.0.x is no longer supported. In Sugar versions 13.0 and higher, Sugar Automate has been built into Sugar's code base and can be enabled via license key.
4 If you use the Sugar Plug-ins for Microsoft Outlook or Microsoft Word, contact SugarCRM for help with the next steps and transitioning to other, supported solutions.
Versions earlier than 12.0 are no longer supported. Please visit this page regularly for updates.
Upgrading to Supported Versions
To upgrade to the latest supported version, find upgrade packages in the Download Manager. After downloading the appropriate upgrade files, upload and install them using the Upgrade Wizard in the Administration page in your Sugar instance. The most current versions of the Sugar plug-ins and extensions can also be found in the Download Manager.
Documentation for unsupported versions is available from the Unsupported Versions page in order to assist with your upgrade to a current version.
If you run into any issues upgrading your instance of Sugar, contact the SugarCRM Support team via the Case Portal.
Supported Platforms
For more information on supported platform components for each product, please refer to the appropriate Supported Platforms page: