SugarCRM SupportProduct GuidesSugar Versions11.1 Sugar11.1 Sugar SellSugar Sell 11.1 Administration GuideSugarCloud Management
This release is only available for SugarCloud customers.

SugarCloud Management


The SugarCloud section of Sugar's Admin page allows administrators to view, access, and manage key information and data pertaining to your instance hosted in Sugar's cloud environment. Please note that the options in the SugarCloud section are only available for SugarCloud customers. 
AdminPage SugarCloud

The SugarCloud section contains the following menus:

Menu Description
SugarCloud Settings Create and manage user records, manage password requirements, and set up LDAP, SAML, or OIDC authentication in SugarIdentity via the SugarCloud Settings console
SugarCloud Insights Monitor your instance's database and file system storage usage, license usage, and gain access to PHP error logs and access logs
Download Backups Access and download backup files of your Sugar instance via the Backups module
Notification Settings Manage the email addresses that should receive important SugarCloud service notifications (e.g. upgrade notifications) 

SugarCloud Settings

SugarIdentity allows customers to securely manage user identities as well as access applications and services in the SugarCRM ecosystem. SugarIdentity provides a federated identity solution based on industry standards and supports comprehensive single sign-on for the Sugar application, Sugar Plug-in for Outlook, Sugar Connect, Sugar Discover, and Sugar Mobile. The SugarIdentity service is managed via the SugarCloud Settings console which can be accessed by clicking "SugarCloud Settings" on the Admin page. When a SugarCloud instance uses SugarIdentity, the administrator will access SugarIdentity in the SugarCloud Settings console to create and manage user recordsmanage password requirements, as well as set up LDAPSAML, or OIDC authentication. For more information on SugarIdentity, refer to the SugarIdentity Guide

Note: Only some SugarCloud instances use SugarIdentity. Refer to the SugarIdentity Guide to determine if yours is configured to do so. Existing customers will be notified before their instances begin using the service.  

SugarCloud Insights

SugarCloud Insights allows administrators of instances hosted on Sugar's cloud servers (i.e., to easily monitor their instance's database and file system storage usage, license usage, as well as gain access to PHP error logs and access logs.

Administrators can access the SugarCloud Insights page via Admin > SugarCloud Insights. Here, they can view storage and license usage information such as the total amount of storage being used across their cloud instances, a breakdown of the current database and file system storage usage for each cloud instance, the total number of active users counting against their Sugar license, etc. In addition, administrators will have the ability to generate PHP error logs and access logs directly from the page which can help provide useful information when troubleshooting certain issues. For more information, refer to the SugarCloud Insights Guide

Download Backups

Customers with instances hosted on Sugar's cloud environment may request their backup files for various reasons such as local sandbox development, in-depth analytics, or data auditing. Sugar Support can schedule and provide backups on a one-time or recurring basis, based on your organization's need.  For some SugarCloud customers, backup files are available to access and download via the Backups module in Sugar. For more information on downloading your instance's backups, refer to the Downloading Backups From the Backups Module article.

Notification Settings

For critical events such as major upgrades and maintenance windows, SugarCRM sends an email notification to all system administrator users with a valid email address configured in the SugarCloud instance. Administrators can add additional email addresses for other individuals (e.g. your Sugar partner, IT team members, sales managers) so that they can stay abreast of key events without occupying an administrative license in their instance. For more information on managing SugarCloud communications, refer to the SugarCloud Policy Guide.

Last modified: 2021-05-18 18:22:44