SugarCRM SupportKnowledge BaseInstallation and Upgrade

Installation and Upgrade

The Installation and Upgrade section covers topics including troubleshooting issues during installation and upgrade, file system permissions, hardware guidelines, and particular installation situations. For basic instructions about installing Sugar, please refer to the Installation and Upgrade Guide.


    When a customer wishes to downgrade Sugar editions, the following steps must be taken. When moving from any higher edition to a lower one, we recommend making the transition first on a cloned instance for testing prior to downgrading your production instance.
    The main requirements to configure Sugar using an Oracle Database Server for data storage are the following:
    This guide will introduce administrators of on-site Sugar instances to the Elasticsearch technology and provide some guidelines for installing and administering it for use with Sugar.
    Note: As of release 7.5, most instances can be upgraded from Sugar 6 to 7. This article is for customers who are not interested in upgrading but wish to move their data and customizations from a Sugar 6 instance to a Sugar 7 instance. For information about upgrading, please refer to the Installation and Upgrade Guide specific to the version and edition to which you wish to upgrade.
    After initiating the SugarCRM Installer, it will not run again without editing the {sugarroot}/config.php file. Re-running the Installer may be required if an installation failed, to install another instance or to install a fresh database.
    This KB article discusses installation, configuration, and tuning of SugarCRM on the IBM i platform, formerly known as i5/OS or OS/400.
    When proceeding through a Sugar upgrade, there is a step to upload the upgrade file. This article explains what to do if you do not see the button to perform the upload in that step.
    While going through a Sugar upgrade, the system may detect that no zip support is found, and the upgrade fails.
    Attempting to upload the upgrade file to SugarCRM fails, returning the view to the main screen. No error messages are displayed.
    The Upgrade Wizard authenticates and downloads the upgrade file as expected, but does not allow the user to select the upgrade file to continue the upgrade.
    The Upgrade Wizard hangs without error at the system check when upgrading or installing a patch to SugarCRM 5.0. Refreshing the browser window does not resolve the problem.
    Symptom: When selecting the Upgrade Wizard, the following error message appears:
    Instances hosted on Sugar's cloud service are automatically upgraded with Sugar's periodic releases (approximately one per month) to ensure they are benefitting from the latest feature enhancements and bug fixes. The entire upgrade process is handled by the Sugar Operations team, so there is no action required on your end to receive these improvements. This article provides answers to some common upgrade questions for Sugar cloud instances.
    Upgrades to Sugar 7.9 are available or required for instances according to the following guidelines:
    Upgrades to Sugar 8.0 are available or required for instances according to the following guidelines:
    Upgrades to Sugar 8.1 are available or required for instances according to the following guidelines:

Last modified: 2016-10-06 20:15:37