Policies

Supported Versions and Platforms

Supported Versions: View the current list of supported versions and their planned end-of-support dates.
Supported Platforms: View the hosting and end-user components which are supported for each of Sugar's supported versions as well as mobile apps, plug-ins, and connectors.

SugarCloud Policy Guide: View important policies for instances hosted on Sugar's cloud environment.
SugarCloud Offerings: Learn about the cloud services available with your Sugar subscription.
SugarCloud Sandboxes: Read about SugarCloud sandbox allowances and how to request a cloud-hosted sandbox.
SugarCloud Managed Storage Limits: Understand Managed Storage allowances for your instances hosted on Sugar's cloud service and how to stay within the limits.
SugarCloud Market Contacts Limits: Understand Sugar Market Contacts allowances for your instances hosted on Sugar's cloud service and how to stay within the limits.
SugarCloud Status: Quickly check the status of our SugarCloud environment and other SugarCRM websites. In the unlikely event of an outage, this site will contain all the latest updates and it will be readily available during those outages.

Contacting SugarCRM: Find the best point of contact at Sugar for your inquiry.
Managing Your Sugar Subscription: Get answers to commonly asked questions about managing your SugarCRM.com account.
Training & Certification: Learn about the training options available for your organization.
Understanding Sugar's Release Cadence: Get insight into the frequency and content of SugarCloud and on-site releases.
Working With Sugar Support: Make the most of your Sugar Support interactions.
Support Offerings: Learn about the Sugar Support services available with your Sugar subscription.
Upgrade Transition Program: Learn about your coverage options after the standard support timeframe has ended.
Setting Up Access to the Case Portal: Before you can use the Case Portal, follow these steps to set up access.
Using the Case Portal: Once you have access to the Case Portal, refer to this guide to access your cases and bugs.

Developer Policy: View the requirements needed to build on top of Sugar APIs, SDKs, and platform services.
Sugar On-Site Sizing Guide: Determine the server and storage requirements needed for on-site deployments.
Development Environments: Quickly set up hosting environments and deploy Sugar for development purposes.

Legal Information & Resources: Find information about SugarCRM's agreement terms, privacy and security policies, compliance and governance policies, and intellectual property.
Accessibility: View the Voluntary Product Accessibility Template for each version of Sugar for information about our compliance with the accessibility standards contained in Section 508 of the Rehabilitation Act of 1973.
Bug Bounty Program: Learn about SugarCRM's bug bounty program.