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Problems with Microsoft Outlook

Sugar Market's Email Builder allows marketers to design emails with custom colors and images for exact branding, with an HTML editor for precision editing. We know how much time you spend building out your campaigns, so we have partnered with Litmus to allow you to submit campaigns to Advanced Testing 100 times a month (across all users), where your email is rendered in the various clients and versions of each client.

Sometimes, the campaign still does not look exactly correct when it arrives in your inbox, especially with Microsoft Outlook. Microsoft's flagship product was Word, in which Outlook is rooted, and since Word was designed for print, it automatically formats everything to appear how Word would print.

Here's an example campaign rendered in Chrome/Gmail:

campaign_in_gmail-chrome.png

and here's the same Campaign in Outlook (2013):

campaign_in_outlook.png

Unfortunately, Sugar Market cannot prevent this; your best option is to take that into account and format your email accordingly after running an Advanced Test or two.

Litmus does have an article on Outlook's unique rendering in which some of the reformatting is explained and might help further explain this issue.