What to Expect When Upgrading to 25.2
Overview
Upgrades to Sugar 25.2 are available or required for instances according to the following guidelines:
- All instances hosted on Sugar's cloud service will be upgraded to 25.2.
When preparing for your upgrade, please keep in mind that there are some key features of 25.1 that have changed or no longer available in Sugar 25.2.x. Some of the items that are unavailable in Sugar 25.2.x may be made available in a future release. To help provide you with the necessary information, this article covers what to expect when your instance is upgraded from 25.1.x to 25.2.x.
For information regarding new functionality available in 25.2.x, please refer to the release notes specific to your CRM solution licenses (e.g., Sugar Serve):
Feature Disparity Between 25.1.x and 25.2.x
25.1 features in the following categories have changed or are no longer available in 25.2:
Please refer to the sections below for further information on the changes.
Administration
| Feature | Sugar 25.1 Behavior | Sugar 25.2 Behavior |
| Dropdown editor converted to Sidecar user interface | The dropdown editor uses Sugar's legacy user interface. | The dropdown editor is converted to a Sidecar user interface. |
| Sugar Self-Service Center | Sugar Self-Service Center is a Sugar offering with a dedicated API. | Sugar Self-Service Center no longer a Sugar offering and the "kiosk" API platform has been removed. |
| Categories module added to Role Management | The Categories module-level restrictions are controlled by the permissions set for the Knowledge Base module in Admin > Role Management. | The administrator can enforce restrictions for the Categories module as it is available to configure separately via Admin > Role Management. |
| Microsoft Exchange Online for system email settings | SMTP Auth is supported for Microsoft Exchange Online for certain older versions of Sugar. | SMTP Auth is no longer supported for Exchange Online. Customers using Exchange Online must update the system’s outbound email settings after upgrading to 25.2.0. For more information, refer to this SugarClub post. |
| Intelligence add-on | For instances activated with SugarCRM's Intelligence add-on features, all users can access the dashlets (e.g., AI Summary) as long as they have access to the modules related to the AI feature. |
Starting in 25.2.0, the Intelligence add-on is now built into Sugar. After upgrading, administrators must assign the Sugar Intelligence license to users so they can access the Intelligence add-on features. |
User Interface
| Feature | Sugar 25.1 Behavior | Sugar 25.2 Behavior |
| Default Field Formatting | The Sales Stage, Quote Stage, Lead Status, and Case Status fields do not appear with any formatting (i.e., font colors, highlighting, icons). | The Sales Stage, Quote Stage, Lead Status, and Case Status fields appear with default formatting (i.e., font colors, highlighting, icons) throughout Sugar. |
| SugarOutfitters is now SugarCRM Marketplace | All relevant links and in-application text refers to the SugarCRM Marketplace as "Sugar Outfitters". | All relevant links and in-application text refer to the SugarCRM Marketplace by name. |
Notable Visual Differences Between 25.1.x and 25.2.x
The following section displays screenshots and brief explanations detailing some of the notable visual differences between Sugar 25.1.x and 25.2.x.
Dropdown Editor
In Sugar 25.1.x the dropdown editor uses Sugar's legacy user interface:
In Sugar 25.2.x the dropdown editor is updated to use Sugar's Sidecar user interface:
The following table provides a side-by-side comparison of important changes from 25.1.x to 25.2.x:
| Feature | Sugar 25.1 Behavior | Sugar 25.2 Behavior |
| Sort Items |  |
 |
| Add Item |  |
 |
| Remove Item |  |
 |
Dropdown Formatting
In Sugar 25.1.x, dropdown field values (e.g., Case Status) do not contain formatting:
In Sugar 25.2.x, the Sales Stage, Quote Stage, Lead Status, and Case Status fields appear with default formatting: