What to Expect When Upgrading to 14.2 (Q4 2024)
Overview
Upgrades to Sugar 14.2 are available or required for instances according to the following guidelines:
- All instances hosted on Sugar's cloud service will be upgraded to 14.2 (Q4 2024).
When preparing for your upgrade, please keep in mind that there are some key features of 14.1 (Q3 2024) that have changed or no longer available in Sugar 14.2.x. Some of the items that are unavailable in Sugar 14.2.x may be made available in a future release. To help provide you with the necessary information, this article covers what to expect when your instance is upgraded from 14.1.x to 14.2.x.
For information regarding new functionality available in 14.2.x, please refer to the release notes specific to your CRM solution licenses (e.g., Sugar Serve):
Feature Disparity Between 14.1.x and 14.2.x
14.1 (Q3 2024) features in the following categories have changed or are no longer available in 14.2 (Q4 2024):
Please refer to the sections below for further information on the changes.
Administration
| Feature | Sugar 14.1 Behavior | Sugar 14.2 Behavior |
| Prune Old Record Lists scheduler |
The Prune Old Record Lists scheduler is active and runs as often as possible by default. Backend database entries older than 1 hour from the current date and time are removed from the |
The Prune Old Record Lists scheduler runs daily at 4:00 AM by default. Backend database entries older than 1 day (i.e., 24 hours) from the current date and time are removed from the record_list database table. |
User Interface
| Feature | Sugar 14.1 Behavior | Sugar 14.2 Behavior |
| User Profile | Click "Profile" in the user menu to navigate to your user profile. | Click your name/email address in the user menu to navigate to your user profile. |
| Plain text email | The body of the email/email template only supports HTML content. | The body of the email/email template supports plain text and HTML. |
Notable Visual Differences Between 14.1.x and 14.2.x
The following section displays screenshots and brief explanations detailing some of the notable visual differences between Sugar 14.1.x and 14.2.x.
User Interface
In Sugar 14.1.x the navigation bar is blue with white icons and the remainder of the screen is mostly white:
In Sugar 14.2.x the navigation bar is white with a distinct color palette and the rest of the screen has a blue background and focused center pane:
The following table provides a side-by-side comparison of important changes from 14.1.x to 14.2.x:
| Feature | Sugar 14.1 Behavior | Sugar 14.2 Behavior |
| User Menu |  |
 |