Troubleshooting Upgrade File Upload Failure

Overview

Attempting to upload the upgrade file to SugarCRM fails, returning the view to the main screen. No error messages are displayed.

Cause

PHP limits the size of files for uploading to 8MB by default. The SugarCRM upgrade file is larger than this.

Resolution

Edit the following parameters in the php.ini file to be greater than the size of the file you are trying to upload:

• upload_max_filesize
• post_max_size