Unsupported Versions
SugarCRM regularly retires older versions of the Sugar application to focus on delivering higher quality in the latest and upcoming product releases. We recommend upgrading as quickly as possible to a supported version of the application.
For an updated schedule of End-of-Support plans, see Supported Versions.
Please visit the following pages to download the documentation for these unsupported versions in PDF form:
Topics
Support for W-Systems plug-ins has ended. Please note that a number of the W-Systems plug-ins have been built into Sugar's code base and are available to use in Sugar, such as Doc Merge, DocuSign Integration, Sugar Maps, Cloud Drive, Action Buttons, Copy Content, and Copy User Settings.
Support for the Mobile Application Configuration Service (MACS) has ended as of June 6, 2023. All the capabilities of MACS can also be achieved using the mobile SDK.
Support for the module loadable package version of Sugar Hint has ended as of April 30, 2023 when support for Sugar 11.0 ended. For Sugar 12.0 and higher,
Support for the MS Outlook Plug-in has ended as of June 28, 2024. More information is available in SugarClub.
Support for the MS Word Plug-in has ended as of June 28, 2024. More information is available in SugarClub.
Support for the Sugar Plug-in for IBM Notes has ended as of August 30, 2020. More information is available in SugarClub.
Sugar 13.3 was released in January 2024 and is no longer supported by SugarCRM.
Sugar 13.2 was released in October 2023 and is no longer supported by SugarCRM.
Sugar 13.1 was released in July 2023 and is no longer supported by SugarCRM.
Sugar 12.3 was released in January 2023 and is no longer supported by SugarCRM.
Sugar 12.2 was released in October 2022 and is no longer supported by SugarCRM.
Sugar 12.1 was released in July 2022 and is no longer supported by SugarCRM.
Sugar 12.0 was released in April 2022 and is no longer supported by SugarCRM.
Sugar 11.3 was released in January 2022 and is no longer supported by SugarCRM.
Sugar 11.2 was released in October 2021 and is no longer supported by SugarCRM.
Sugar 11.1 was released in July 2021 and is no longer supported by SugarCRM.
Sugar 11.0 was released in April 2021 and is no longer supported by SugarCRM.
Sugar 10.3 was released in January 2021 and is no longer supported by SugarCRM.
Sugar 10.2 was released in October 2020 and is no longer supported by SugarCRM.
Sugar 10.1 was released in July 2020 and is no longer supported by SugarCRM.
Sugar 10.0 was released in April 2020 and is no longer supported by SugarCRM.
Sugar 9.3 was released in January 2020 and is no longer supported by SugarCRM.
Sugar 9.2 was released in October 2019 and is no longer supported by SugarCRM.
Sugar 9.1 was released in July 2019 and is no longer supported by SugarCRM.
Sugar 9.0 was released in April 2019, and support for this version ended as of April 30, 2021.
Sugar 8.3 was released in January 2019 and is no longer supported by SugarCRM.
Sugar 8.2 was released in October 2018 and is no longer supported by SugarCRM.
Sugar 8.1 was released in July 2018 and is no longer supported by SugarCRM.
Sugar 8.0 was released in April 2018, and support for this version ended as of October 30, 2020.
Sugar 7.11 was released in January 2018 and is no longer supported by SugarCRM.
Sugar 7.10 was released in October 2017 and is no longer supported by SugarCRM.
Sugar 7.9 was released in May 2017 and is no longer supported by SugarCRM.
Sugar 7.8 was released in December 2016 and is no longer supported by SugarCRM.
Sugar 7.7 was released in April 2016 and is no longer supported by SugarCRM.
Sugar 7.6 was released in June 2015 and is no longer supported by SugarCRM.
Sugar 6.7 was released in March 2013 and is no longer supported by SugarCRM.
Sugar 6.5 was released in June 2012 and is no longer supported by SugarCRM.
Sugar 6.4 was released in February 2012 and is no longer supported by SugarCRM.
Sugar 6.3 was released in November 2011 and is no longer supported by SugarCRM.
Sugar 6.2 was released in June 2011 and is no longer supported by SugarCRM.
Sugar 6.1 was released in November 2010 and is no longer supported by SugarCRM.
Sugar 6.0 was released in July 2010 and is no longer supported by SugarCRM.