SugarIdentity Archived Release Notes

SugarIdentity 11.7 (December 12, 2023)

Feature Enhancements

The following feature enhancement was included in the 11.7 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of some backend improvements and development enhancements.

SugarIdentity 11.6 (November 28, 2023)

Fixed Issues

The following issue was resolved in the 11.6 release of SugarIdentity. Case portal users can use the following links for more details:

• 93535: Importing users in SugarIdentity may not work as expected if the import file contains more than 300 users.

SugarIdentity 11.5 (November 14, 2023)

Fixed Issues

The following issue was resolved in the 11.5 release of SugarIdentity. Case portal users can use the following links for more details:

• 93457: When SugarIdentity is deactivated for on-site instances, the Reset Multi-Factor Auth option improperly continues to appear under the user profile menu in Sugar.

SugarIdentity 11.4 (October 31, 2023)

Fixed Issues

The following issues were resolved in the 11.4 release of SugarIdentity. Case portal users can use the following links for more details:

• 93373: Some customers may experience performance issues when user records are synced from SugarIdentity to Sugar.
• 93217: When activating SugarIdentity for on-site Sugar instances via the activation portal, valid email addresses entered on the form may not be accepted and display an error.

SugarIdentity 11.3 (October 3, 2023)

Fixed Issues

The following issue was resolved in the 11.3 release of SugarIdentity. Case portal users can use the following links for more details:

• 93173: When selecting a field to display as a field column in the Users list view, clicking on the lower half of the checkbox for a field name (e.g., Title) in the available fields list may improperly toggle the field below as enabled/disabled.

SugarIdentity 11.2 (September 19, 2023)

Feature Enhancements

The following feature enhancement was included in the 11.2 release of SugarIdentity:

• SugarIdentity deactivation for on-site Sugar instances: For on-site instances that are SugarIdentity-enabled, if the organization wishes to stop using the SugarIdentity service, the Sugar administrator can disable it via the deactivation portal.

SugarIdentity 11.1 (September 5, 2023)

Feature Enhancements

The following feature enhancement was included in the 11.1 release of SugarIdentity:

• User interface improvements for SugarIdentity activation: Some minor improvements have been made to the UI elements in the activation portal and email templates for a better user experience.

SugarIdentity 11.0 (August 22, 2023)

Feature Enhancements

The following feature enhancement was included in the 11.0 release of SugarIdentity:

• SugarIdentity activation for on-site Sugar instances: The SugarIdentity service, which supports comprehensive single sign-on (SSO) for the Sugar application, Sugar Connect, SugarCRM mobile app, etc., can now be activated for on-site Sugar instances via the activation portal.

Fixed Issues

The following issue was resolved in the 11.0 release of SugarIdentity. Case portal users can use the following links for more details:

• 92749: When using multi-factor authentication, entering the 6-digit code generated from the authenticator app using the numeric keypad on the keyboard does not input the number as expected.

SugarIdentity 10.7 (August 8, 2023)

Feature Enhancements

The following feature enhancement was included in the 10.7 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 10.6 (July 25, 2023)

Feature Enhancements

The following feature enhancement was included in the 10.6 release of SugarIdentity:

• Total record count in Users list view: The Users list view in SugarIdentity now displays the total record count (e.g., 25 of 50) on top of the page.

SugarIdentity 10.5 (July 11, 2023)

Feature Enhancements

The following feature enhancement was included in the 10.5 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 10.4 (June 27, 2023)

Fixed Issues

The following issue was resolved in the 10.4 release of SugarIdentity. Case portal users can use the following link for more details:

• 92273: Group users may improperly appear in SugarIdentity with assigned licenses for certain instances causing unexpected issues.

SugarIdentity 10.3 (June 13, 2023)

Fixed Issues

The following issues were resolved in the 10.3 release of SugarIdentity. Case portal users can use the following links for more details:

• 92416: The applied sort order in the Users list view does not get preserved when navigating around the SugarCloud Settings console.
• 92415: Pressing the Enter key in the Users list view's search bar may improperly cause the Filter menu to open and close.

SugarIdentity 10.2 (May 30, 2023)

Feature Enhancements

The following feature enhancement was included in the 10.2 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of some backend improvements, code fixes, and development enhancements.

SugarIdentity 10.1 (May 16, 2023)

Fixed Issues

The following issue was resolved in the 10.1 release of SugarIdentity. Case portal users can use the following links for more details:

• 92028: When resetting your Sugar password, if the case sensitivity of the email address entered on the password reset form does not match the case sensitivity of the email address on file, the password reset email does not get sent as expected.

SugarIdentity 10.0 (May 4, 2023)

Feature Enhancements

The following feature enhancement was included in the 10.0 release of SugarIdentity:

• User interface redesign: The SugarCloud Settings console has been redesigned to be in line with Sugar's user interface with a modern navigation bar and header as well as a newly added home page.
  • Modern sidebar navigation: The navigation bar has moved to the left side of the screen and includes the Home tab, Quick Create button, Users module tab, and Help icon.
  • Home page: The newly added home page is the hub of the SugarCloud Settings console containing links to view, create, and import your Sugar users, as well as configure and manage various system settings (e.g., Password and Security Settings) for your Sugar instance.

SugarIdentity 9.9 (April 18, 2023)

Feature Enhancements

The following feature enhancement was included in the 9.9 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of some backend improvements, code fixes, and development enhancements.

SugarIdentity 9.8 (April 4, 2023)

Feature Enhancements

The following feature enhancement was included in the 9.8 release of SugarIdentity:

• Preserved filter panel: The expanded or collapsed state of the filter panel in the Users list view is preserved when navigating away from the module.

SugarIdentity 9.7 (March 21, 2023)

Feature Enhancements

The following feature enhancement was included in the 9.7 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 9.6 (March 7, 2023)

Feature Enhancements

The following feature enhancement was included in the 9.6 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 9.5 (February 21, 2023)

Fixed Issues

The following issues were resolved in the 9.5 release of SugarIdentity. Case portal users can use the following links for more details:

• 91366: The Sugar login screen may not display the login form as expected when accessing a single user account in multiple SugarIdentity-enabled instances.
• 91365: When a different primary language (e.g., German) is selected on the login screen, the SugarCloud Settings console may not properly respect this change and continue to display using the default language (e.g., English US).

SugarIdentity 9.4 (January 24, 2023)

Feature Enhancements

The following feature enhancement was included in the 9.4 release of SugarIdentity:

• Improved login screen: Improvements have been made to the login screen to be in line with Sugar's user interface redesign.

SugarIdentity 9.3 (January 10, 2023)

Feature Enhancements

The following feature enhancement was included in the 9.3 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 9.2 (December 13, 2022)

Feature Enhancements

The following feature enhancement was included in the 9.2 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements and code fixes.

SugarIdentity 9.1 (November 29, 2022)

Feature Enhancements

The following feature enhancement was included in the 9.1 release of SugarIdentity:

• Custom filter improvements: Newly added or updated custom filters in the Users list view of the SugarCloud Settings console get automatically sorted in alphabetical order in the Filter list.

SugarIdentity 9.0 (November 15, 2022)

Feature Enhancements

The following feature enhancement was included in the 9.0 release of SugarIdentity:

• Create custom filters in the Users list view: Administrators can now create custom filters via the Build Filter option in the Users list view of the SugarCloud Settings console to further narrow the search results.

SugarIdentity 8.19 (November 3, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.19 release of SugarIdentity:

• Improved confirmation email for password resets: The confirmation email template for password resets has been improved to be more informative and now includes the Sugar instance URL to better identify the instance associated with the user's account.

SugarIdentity 8.18 (October 18, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.18 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements and code fixes.

SugarIdentity 8.17 (October 4, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.17 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of some backend improvements and code fixes.

SugarIdentity 8.16 (September 6, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.16 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements and code fixes.

SugarIdentity 8.15 (August 23, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.15 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of some backend improvements and code fixes.

SugarIdentity 8.14 (August 9, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.14 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of backend improvements, code fixes, and development enhancements.

SugarIdentity 8.13 (July 26, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.13 release of SugarIdentity:

• Improved password reset email template: The password reset email template has been redesigned to reflect the SugarCRM brand and be more informative with clearer instructions.

SugarIdentity 8.12 (July 12, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.12 release of SugarIdentity:

• Password reset improvements: Users can now enter their email address on the Forgot Password screen when requesting a password reset in Sugar.

SugarIdentity 8.11 (June 29, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.11 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 8.10 (June 14, 2022)

Fixed Issues

The following issue was resolved in the 8.10 release of SugarIdentity. Case portal users can use the following links for more details:

• 85124: New users created in the SugarCloud Settings console may incorrectly have the Created By field set to the primary admin user (ID = 1) instead of the actual record creator when synced to Sugar.

SugarIdentity 8.9 (May 31, 2022)

Fixed Issues

The following issue was resolved in the 8.9 release of SugarIdentity. Case portal users can use the following links for more details:

• 89573: When logged in to Sugar with the Nederlands language, the Users module's Status field in the SugarCloud Settings console displays an incorrect value.

SugarIdentity 8.8 (May 17, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.8 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 8.7 (May 4, 2022)

Fixed Issues

The following issues were resolved in the 8.7 release of SugarIdentity. Case portal users can use the following links for more details:

• 89490: Group users are improperly added to the SugarCloud Settings console when Sugar instances get provisioned with the SugarIdentity service.
• 88883: The password reset email incorrectly sends with the English language instead of the user's preferred language (e.g., Spanish, French).

SugarIdentity 8.6 (April 19, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.6 release of SugarIdentity:

• Display Sugar Login as a button on the login screen: For organizations that are configured to use SAML or OIDC authentication, a new "Display Sugar Login as a Button" option has been added to the SAML/OIDC configuration screens. If enabled, the Sugar Login will display as a button on the login screen where users can enter their Sugar credentials.

SugarIdentity 8.5 (April 5, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.5 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 8.4 (March 22, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.4 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, development enhancements, and improvements to better handle license data changes in the SugarCloud Settings console.

SugarIdentity 8.3 (March 9, 2022)

Feature Enhancements

The following feature enhancements were included in the 8.3 release of SugarIdentity:

• Filter active/inactive users in SugarCloud Settings console: Administrators can use the new Filter option in the Users list view to narrow their search further to pull up active or inactive users in Sugar.
• Impersonate other system administrators: Administrators can now impersonate other system administrator users using the "Impersonate (Log in as)" option in the SugarCloud Settings console.

SugarIdentity 8.2 (February 22, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.2 release of SugarIdentity:

• Column selection for Users list view: Administrators can now personalize the Users list view in the SugarCloud Settings console by specifying which fields (e.g., Title, Department) they want to be displayed as columns in the list view.

SugarIdentity 8.1 (February 8, 2022)

Feature Enhancements

The following feature enhancements were included in the 8.1 release of SugarIdentity:

• Display label for Log In button updated on Sugar's login screen: For organizations that are configured to use SAML or OIDC authentication, the display label for the login button on Sugar's login screen now displays "Log in with SAML" or "Log in with OIDC". In addition, a new Provider Name field has been added to the SAML/OIDC configuration screens where you can set a custom name to display ("Log in with [Provider Name]") in the button.
• More fields available for mass update: The Title, Department, Work Phone, and Address fields are now available for mass update in the SugarCloud Settings console.
• Improved user interface for Users list view: We have reduced the whitespace in the Users list view of the SugarCloud Settings console to improve the user experience.

Fixed Issues

The following issue has been resolved in the 8.1 release of SugarIdentity. Case portal users can use the following links for more details:

• 84597: When importing new users in the SugarCloud Settings console, certain fields (e.g., Title, Department) are not available to define in the import file template.

SugarIdentity 8.0 (January 25, 2022)

Feature Enhancements

The following feature enhancement was included in the 8.0 release of SugarIdentity:

• User license assignment in SugarCloud Settings console: For certain SugarIdentity-enabled instances, administrators can manage the License Type field in the SugarCloud Settings console to assign licenses to users. The ability to manage user licenses in the SugarCloud Settings console will be rolled out to all SugarCloud customers over the course of 2022.

Fixed Issues

The following issue has been resolved in the 8.0 release of SugarIdentity. Case portal users can use the following links for more details:

• 88711: A validation check is not performed on the Email field during the user import process causing invalid email addresses to be entered in the user's record potentially.
• 84844: User license assignment is not available in the SugarCloud Settings console, and unexpected issues may occur in certain circumstances.

The following issue identified in the Sugar application has been resolved in the 11.3.0 release of Sugar. Case portal users can use the following links for more details:

• 87960: For Sugar versions 11.1.0 and higher, having the Administration page open in Sugar when initiating the impersonation session in SugarCloud Settings may cause the impersonation to fail with an error.

SugarIdentity 7.7 (January 13, 2022)

Feature Enhancements

The following feature enhancements were included in the 7.7 release of SugarIdentity:

• Reset user passwords: Administrators can now send password reset emails to users by clicking the lock icon in the Users list view of the SugarCloud Settings console.
• Maximum password length limit increased: When configuring password rules in the SugarCloud Settings console, the maximum length for Sugar passwords can now be set to a limit of 55 characters.

Fixed Issues

The following issues have been resolved in the 7.7 release of SugarIdentity. Case portal users can use the following links for more details:

• 88764: In certain circumstances, when administrators access certain user records in the SugarCloud Settings console, the page may perpetually reload and result in a 401 error.
• 87907: The Language link does not appear on the QR Code, Secret Key, and 6-digit code screens when logging in to Sugar using multi-factor authentication.

SugarIdentity 7.6 (December 14, 2021)

Feature Enhancements

The following feature enhancement was included in the 7.6 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 7.5 (November 30, 2021)

Fixed Issues

The following issue has been resolved in the 7.5 release of SugarIdentity. Case portal users can use the following links for more details:

• 88526: When using Azure Active Directory (Azure AD) with SCIM configured, the user sync to SugarIdentity may fail with an error if the users' address is not formatted correctly.

SugarIdentity 7.4 (November 16, 2021)

Feature Enhancements

The following feature enhancement was included in the 7.4 release of SugarIdentity:

• Sugar instance URL added to SugarCloud Settings console: The Sugar URL field has been added to the Users module and the Tenant Settings page to better identify the instance being managed in the SugarCloud Settings console.

Fixed Issues

The following issue has been resolved in the 7.4 release of SugarIdentity. Case portal users can use the following links for more details:

• 88281: When using Azure Active Directory (Azure AD) with SCIM configured, updating the Department attribute may fail to sync to SugarIdentity with an error.

SugarIdentity 7.3 (November 2, 2021)

Feature Enhancements

The following feature enhancement was included in the 7.3 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 7.2 (October 19, 2021)

Fixed Issues

The following issue has been resolved in the 7.2 release of SugarIdentity. Case portal users can use the following links for more details:

• 88073: When using Azure Active Directory (Azure AD) with SCIM configured, updates made to the user via the Azure AD may fail to sync to SugarIdentity with an error.

SugarIdentity 7.1 (September 7, 2021)

Fixed Issues

The following issue has been resolved in the 7.1 release of SugarIdentity. Case portal users can use the following links for more details:

• 87938: For organizations that use SAML, re-saving the SAML settings page in the SugarCloud Settings console may improperly remove the tenant ID from the Assertion Consumer Service URL field.

SugarIdentity 7.0 (August 26, 2021)

Feature Enhancements

The following feature enhancement was included in the 7.0 release of SugarIdentity:

• Support for Multi-factor authentication (MFA): Administrators can now enable multi-factor authentication in the SugarCloud Settings console, which provides an added layer of security when logging in to Sugar to prevent unauthorized users from gaining access to your users' accounts.

SugarIdentity 6.1 (August 10, 2021)

Fixed Issues

The following issue has been resolved in the 6.1 release of SugarIdentity. Case portal users can use the following links for more details:

• 87805: Clicking the Trash Can icon in the Users list view of the SugarCloud Settings console does not initiate the delete action as expected.

SugarIdentity 6.0 (July 27, 2021)

Feature Enhancements

The following feature enhancement was included in the 6.0 release of SugarIdentity:

• User impersonation: Administrators can now log in as non-admin users for Sugar versions 11.1.0 and higher using the new "Impersonate (Log in as)" option in the SugarCloud Settings console.

SugarIdentity 5.2 (July 13, 2021)

Feature Enhancements

The following feature enhancement was included in the 5.2 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 5.1 (June 30, 2021)

Feature Enhancements

The following feature enhancement was included in the 5.1 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, development enhancements, and updates to the Sugar cube logo across the application to reflect the new Sugar brand.

SugarIdentity 5.0 (June 16, 2021)

Feature Enhancements

The following feature enhancement was included in the 5.0 release of SugarIdentity:

• Configurable Access Token and Refresh Token lifetimes: Administrators can now configure the Access Token and Refresh Token lifetimes in the SugarCloud Settings console to regulate the user's session timeouts in Sugar.

Fixed Issues

The following issue has been resolved as of the 5.0 release of SugarIdentity. Case portal users can use the following links for more details:

• 87355: In certain circumstances, changing the SAML user's email address in SugarCloud Settings may cause their last name to incorrectly get updated with their email address when the user logs in to Sugar.

SugarIdentity 4.12 (May 18, 2021)

Feature Enhancements

The following feature enhancement was included in the 4.12 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, development enhancements, and improved logging capabilities to help troubleshoot client-side issues.

SugarIdentity 4.11 (March 23, 2021)

Feature Enhancements

The following feature enhancement was included in the 4.11 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of some backend improvements and development enhancements.

SugarIdentity 4.10 (March 9, 2021)

Fixed Issues

The following issue has been resolved as of the 4.10 release of SugarIdentity. Case portal users can use the following links for more details:

• 85496: When importing users in SugarCloud Settings, trailing spaces in email addresses are improperly allowed to import, which can cause unexpected errors when editing/saving the particular user's record.

SugarIdentity 4.9 (February 23, 2021)

Feature Enhancements

The following feature enhancement was included in the 4.9 release of SugarIdentity:

• LDAP encryption: Administrators can configure LDAP authentication with SSL or TLS encryption using the new Encryption field in the SugarCloud Settings console.

SugarIdentity 4.8 (February 9, 2021)

Fixed Issues

The following issue has been resolved as of the 4.8 release of SugarIdentity. Case portal users can use the following links for more details:

• 86400: For organizations that use SAML with SCIM configured, the user sync to SugarIdentity may not work as expected and fail with an error.

SugarIdentity 4.7.1 (January 27, 2021)

Feature Enhancements

The following feature enhancement was included in the 4.7.1 release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of some backend improvements and code fixes.

SugarIdentity 4.7 (January 26, 2021)

Fixed Issues

The following issue has been resolved as of the 4.7 release of SugarIdentity. Case portal users can use the following links for more details:

• 86096: The SugarCloud Settings console displays incorrect translation for the Last Name field when logged into Sugar with the French language.

SugarIdentity 4.6 (January 12, 2021)

Fixed Issues

The following issues have been resolved as of the 4.6 release of SugarIdentity. Case portal users can use the following links for more details:

• 86125: Logging into Sugar using SSO may fail for certain identity providers configured using the Assertion Consumer Service URL for SAML authentication.
• 84881: The import process fails when the CSV file uses a semi-colon to separate the values.
• 84527: Words with acute accents display incorrectly in the password reset email.

SugarIdentity 4.5 (December 15, 2020)

Feature Enhancements

The following feature enhancement was included in the 4.5 release of SugarIdentity on December 15, 2020:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 4.4 (December 1, 2020)

Feature Enhancements

The following feature enhancements were included in the 4.4 release of SugarIdentity on December 1, 2020:

• Support identity provider initiated SSO: SAML users can now click the SugarCRM app from their Okta, OneLogin, or G Suite dashboard to be authenticated and automatically logged in to their Sugar account.
  • For this feature to work, you will need to obtain the Assertion Consumer Service URL from SugarCloud Settings and enter it in Okta, OneLogin, or G Suite.
• Assertion Consumer Service URL for SAML authentication: When configuring SAML authentication for SugarIdentity, you must now enter the new Assertion Consumer Service URL in the identity provider (e.g. Okta, OneLogin).

SugarIdentity 4.3 (November 18, 2020)

Feature Enhancements

The following feature enhancement was included in the 4.3 release of SugarIdentity on November 18, 2020:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 4.2 (November 3, 2020)

Feature Enhancements

The following feature enhancement was included in the 4.2 release of SugarIdentity on November 3, 2020:

• Column resizing for Users list view: The columns in the Users list view can now be resized per your viewing preference in the SugarCloud Settings console.

SugarIdentity 4.1 (October 20, 2020)

Feature Enhancements

The following feature enhancements were included in the 4.1 release of SugarIdentity on October 20, 2020:

• Column sorting for Users list view: The Users list view in the SugarCloud Settings console can now be sorted by field columns in either ascending or descending order.
• Status field supported for user import: The Status field is now supported when creating multiple user records via the import option in the SugarCloud Settings console.

Fixed Issues

The following issue has been resolved as of the 4.1 release of SugarIdentity on October 20, 2020. Case Portal users can use the following links for more details:

• 85612: Resetting the password may not work as expected for users if the Password Expiration option is enabled for their instance in the SugarCloud Settings console.

SugarIdentity 4.0 (October 6, 2020)

Feature Enhancements

The following feature enhancements were included in the 4.0 release of SugarIdentity on October 6, 2020:

• OpenID Connect Authentication
  
  • Support for OpenID Connect (OIDC): SugarIdentity supports OpenID Connect for single sign-on, and administrators can configure the OIDC authentication via the "Setup OIDC support" option in the SugarCloud Settings console.
  • Supported identity providers: SugarIdentity supports OpenID Connect for Okta, Google, Azure, and Auth0.
• Search improvements: Improvements have been made to enhance the search experience in the Users list view.
• Change Password capability: The Change Password option is now available in the SugarCloud Settings console to allow administrators to change their Sugar password.

Fixed Issues

The following issue has been resolved in the 4.0 release of SugarIdentity on October 6, 202. Case Portal users can use the following links for more details:

• 85547: In certain circumstances, when using SAML, exporting the metadata file via the Configure SAML Support page in the SugarCloud Settings console may fail with a 404 error.

SugarIdentity 3.12 (September 22, 2020)

Feature Enhancements

The following feature enhancement was included in the 3.12 release of SugarIdentity on September 22, 2020:

• Mass updating users: The Mass Update option is now available in the Cloud Settings console to allow administrators to apply the same change across multiple user records at once from the Users list view.

SugarIdentity 3.11 (September 8, 2020)

Feature Enhancements

The following feature enhancement was included in the 3.11 release of SugarIdentity on September 8, 2020:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 3.10 (August 25, 2020)

Feature Enhancements

The following feature enhancement was included in the 3.10 release of SugarIdentity on August 25, 2020:

• UK support for SugarIdentity: The SugarIdentity service is now supported for UK customers.

SugarIdentity 3.9 (August 12, 2020)

Feature Enhancements

The following feature enhancements were included in the 3.9 release of SugarIdentity on August 12, 2020:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

SugarIdentity 3.8 (July 29, 2020)

Fixed Issues

The following issues were resolved in the 3.8 release of SugarIdentity on July 29, 2020. Case portal users can use the following links for more details:

• 85089: Attempting to reset the password via the Forgot Password link may not work as expected and result in an error when the login screen is set to the Arabic language.
• 85088: The password reset email does not display in Greek as expected even though the password reset is requested with the login screen set to the Greek language.
• 84436: Certain languages (e.g. Norwegian, Korean) selected from the Language dropdown list on the login screen may not display as expected in the user interface.

SugarIdentity 3.7 (July 14, 2020)

Fixed Issues

The following issues were resolved in the 3.7 release of SugarIdentity on July 14, 2020. Case portal users can use the following links for more details:

• 85062: For SugarIdentity-enabled instances, selecting the Greek language on the login screen does not display the page in Greek as expected.
• 85061: For SugarIdentity-enabled instances, selecting a right-to-left language such as "Arabic" or "Hebrew" on the login screen may not display the text/layout as expected on the screen.

SugarIdentity 3.6 (June 30, 2020)

Fixed Issues

The following issues have been resolved in the 3.6 release of SugarIdentity on June 30, 2020. Case portal users can use the following links for more details:

• 84560: Making case-sensitive changes to usernames in the Cloud Settings console may not work as expected and result in an error.

SugarIdentity 3.5 (June 16, 2020)

Fixed Issues

The following issues were resolved in the 3.5 release of SugarIdentity on June 16, 2020. Case portal users can use the following links for more details:

• 84376: Clicking the Allow Access button multiple times in the consent window may result in a 500 error when authenticating a user's access from the Sugar plug-in (e.g. Outlook plug-in) using the SugarIdentity service.

June 3, 2020

Feature Enhancements

The following feature enhancements were included in this release of SugarIdentity:

• System Administrator column added in Users module: The System Administrator column has been added to the Users list view in the Cloud Settings console to better identify administrator users vs regular users.

Fixed Issues

The following issues are resolved in this release of SugarIdentity. Case portal users can use the following links for more details:

• 84727: Changing the user's primary email address in the Cloud Settings console may incorrectly remove the user's other email addresses stored in Sugar.
• 84498: The Cloud Settings console does not respect the user's or instance's primary language set in Sugar.
• 84421: The Email Archiving User improperly appears in the Users module of the Cloud Settings console.

May 20, 2020

Feature Enhancements

The following feature enhancements were included in this release of SugarIdentity:

• Login service enhancements: Improvements have been made to provide a more meaningful error message when the user enters an invalid credential on the Forgot Password or Login screens.

Fixed Issues

The following issues are resolved in this release of SugarIdentity. Case portal users can use the following links for more details:

• 84619: Non-user employee record may get added to the Users module in the Cloud Settings console when provisioning Sugar instances with the SugarIdentity service.
• 84600: In certain circumstances, clicking on the link in the password reset email may result in a 400 error instead of providing a meaningful error message.

May 5, 2020

Fixed Issues

The following issues are resolved in this release of SugarIdentity. Case portal users can use the following links for more details:

• 84435: The Italian language is not available to select on the login screen for SugarIdentity-enabled instances.
• 84356: Importing users in SugarIdentity via the Cloud Settings console may fail with an error.
• 84351: Clearing the field values (e.g. Address State) on the user's record in the Cloud Settings console does not sync the change to Sugar as expected.

April 23, 2020

Feature Enhancements

The following feature enhancements were included in this release of SugarIdentity:

• Login service enhancements: When logging into your SugarIdentity-enabled instances (e.g. production, sandboxes) or the Cloud Settings console, the login screen will now display an account selector with the list of user accounts that you have previously accessed in the tenant(s) (e.g. ABC Production, ABC Test Sandbox).
  
  • Each user will be identified by their username as well as the tenant name and tenant ID for the Sugar instance to which they belong.

• Password requirements: The password requirements configured via the Cloud Settings console now appear on the screen when users reset their password.

Fixed Issues

The following issues are resolved in this release of SugarIdentity. Case portal users can use the following links for more details:

• 83722: Logging into multiple SugarIdentity-enabled instances (e.g. production, sandboxes) in the same browser will result in an error for all but the first.
• 83468, 83168: Languages that have been disabled in the Sugar application may improperly be available to select on the login screen for SugarIdentity-enabled instances, and in certain circumstances, the Admin page may incorrectly display in English even though the English (US) language is disabled.

April 7, 2020

Fixed Issues

The following issues are resolved in this release of SugarIdentity. Case portal users can use the following links for more details:

• 84227: In certain circumstances, users may be unexpectedly logged out with an error when using a SugarIdentity-enabled instance with a non-English (US) language (e.g. English (UK)).
• 84099: Updating a user in the Cloud Settings console may not work as expected and result in an error if their username includes a trailing space.

March 24, 2020

Fixed Issues

The following issues are resolved in this release of SugarIdentity. Case portal users can use the following links for more details:

• 84384: Provisioning Sugar instances with the SugarIdentity service may fail with an error if the instance contains a large logo file.

March 10, 2020

Feature Enhancements

The following feature enhancements were included in this release of SugarIdentity:

• SugarIdentity improvements: This release of SugarIdentity consists of various backend improvements, code fixes, and development enhancements.

February 25, 2020

Feature Enhancements

The following feature enhancements were included in this release of SugarIdentity:

• Tenant validation improvements: Some changes have been made to improve tenant validation for the Cloud Settings console in preparation for the upcoming login service enhancements.

February 11, 2020

Fixed Issues

The following issues were resolved in this release of SugarIdentity. Case portal users can use the following links for more details:

• 82985: Deleting a user may not delete the user's private team as expected from the Sugar application.

January 17, 2020

Feature Enhancements

The following feature enhancements were included in this release of SugarIdentity:

• Canada and Germany support for SugarIdentity: The SugarIdentity service is now supported for Canada and Germany customers.
• Support for SCIM (System for Cross-domain Identity Management): SugarIdentity supports SCIM for OneLogin and Okta which allows user identity information (e.g. email) to automatically sync from the identity provider (e.g. OneLogin) to SugarIdentity in real-time.
  
  • SCIM Settings: The SCIM credentials (e.g. Server URL, Bearer Token) which are required to configure SCIM for the identity provider can be obtained from the SCIM Settings page in the Cloud Settings console.

Fixed Issues

The following issues are resolved in this release of SugarIdentity. Case portal users can use the following links for more details:

• 83504: Removing admin access from a user via the Cloud Settings console may not sync the change to Sugar as expected and incorrectly reflect the user as a system administrator until the user next logs into Sugar.

November 7, 2019

Feature Enhancements

The following feature enhancements were included in this release of SugarIdentity:

• EU and APAC support for SugarIdentity: The SugarIdentity service is now supported for EU and APAC customers.
• SAML attribute mapping: Administrators can set up the attribute mapping in the identity provider (e.g. Okta, ADFS) to have SAML attributes map to the SugarIdentity user fields (e.g. phone, title).
• Additional SugarIdentity user fields: The Created By, Modified By, Create Date, and Modified Date fields have been added to the SugarIdentity user record in the Cloud Settings console.

Fixed Issues

The following issues were resolved in this release of SugarIdentity. Case portal users can use the following links for more details:

• When importing users in the Cloud Settings console, there is no option to send a welcome email to allow users to create their Sugar password.

June 11, 2019

Features

The following features were included in this release of SugarIdentity:

• North America support for SugarIdentity: The SugarIdentity service is now supported for North America customers.
• Supported applications: For SugarIdentity-enabled instances, the Sugar application, Sugar Plug-in for Outlook, and SugarCRM mobile app support authenticating via the SugarIdentity service.
• User Management
  • Creating users: Administrators can create new SugarIdentity users via the Create New User option as well as via import using a .csv file.
  • Editing users: The user's basic (e.g. First Name, Last Name) and employment-related (e.g. Title, Work Phone) information can be edited via the Cloud Settings console.
  • Deactivating and deleting users: Users that are no longer a member of the organization or are invalid may be deactivated or deleted via the Cloud Settings console.
• Authentication Management
  • SugarIdentity Guide: Configuring Local Passwords: Administrators can configure local password rules for Sugar.
  • Configuring LDAP and SAML authentication: Administrators can configure LDAP or SAML authentication for single sign-on.