AI Release Notes

Overview

This page lists enhancements and fixed issues included in the current release of SugarCRM's Intelligence add-on AI features, including AI Prediction formerly known as SugarPredict. Case portal users can view more information about a specific issue by clicking on the linked issue number.

For past release notes, please refer to the AI Archived Release Notes page.

AI 25.6.0 (July 29, 2025)

Feature Enhancements

AI Summarization and Account Intelligence

• Enterprise support: AI Summarization and Account Intelligence are now available to Enterprise (on-site) customers via the Intelligence add-on.

Account Intelligence

• Engaged Contacts section: The new Engaged Contacts dashlet section displays contacts related to the account or other related records that have engaged with the highest number of emails, calls, and meetings.
• Improvements to data analysis: Emails identified as "no-reply" or "do not respond" are now excluded from analyzed data to help ensure the generated intelligence contains relevant information.