AI Release Notes

Overview

This page lists enhancements and fixed issues included in the current release of SugarCRM's Intelligence add-on AI features, including AI Prediction formerly known as SugarPredict. Case portal users can view more information about a specific issue by clicking on the linked issue number.

For past release notes, please refer to the AI Archived Release Notes page.

AI 25.2.0 (March 31, 2025)

Feature Enhancements

AI Intelligence

• Account Intelligence dashlet: The AI-powered Account Intelligence dashlet analyzes your data to generate actionable insights for your accounts, helping you quickly understand an account's history and make informed decisions faster.
• Reporting on generated intelligence: Generated intelligence can be displayed in, and used to filter, custom reports.

AI Summarization

• AI summary dashlets renamed: The default display name of the dashlet has been changed from AI Summary to Opportunity Summary and Case Summary, respectively.
• Minor user interface improvements: The color and style of the dashlet title and section headers have been updated for better readability.
• Reporting on generated summaries: Generated summaries can be displayed in, and used to filter, custom reports.

Fixed Issues

AI Prediction

• The Opportunity Close Prediction dashlet has display issues in dark mode.
  Note: You will need to remove and re-add the dashlet for this fix to take effect.