/Cases/clients/portal PUT

Overview

[ADMIN] Set a case as 'Requested For Close'

Summary

This endpoint sets a case as 'Requested for Close' in the portal on a Sugar Serve instance.

Request Arguments

This endpoint does not accept any arguments.

Response Arguments

Response

  {
    "id":"d6582610-d69b-11ea-afe4-acde48001122",
    "name":"Need to purchase additional licenses",
    "date_entered":"2020-08-04T21:44:16+00:00",
    "date_modified":"2020-08-04T21:56:03+00:00",
    "modified_user_id":"19dc0582-d69c-11ea-95e6-acde48001122",
    "modified_by_name":"Sugar Customer Support Portal ",
    "created_by":"1",
    "created_by_name":"Administrator",
    "description":"",
    "deleted":false,
    "case_number":150,
    "type":"Product",
    "status":"Pending Input",
    "priority":"P2",
    "resolution":"",
    "work_log":"",
    "follow_up_datetime":"",
    "widget_follow_up_datetime":"",
    "resolved_datetime":"",
    "hours_to_resolution":null,
    "business_hours_to_resolution":null,
    "pending_processing":false,
    "account_name":"Gifted Holdings AG",
    "business_center_id":"",
    "source":"",
    "request_close":true,
    "request_close_date":"2020-08-04T21:56:03+00:00",
    "portal_viewable":true,
    "widget_status":"",
    "primary_contact_name":"",
    "team_count":"",
    "team_name":[{"id":"West","name":"West","name_2":"","primary":true,"selected":false}],
    "first_response_target_datetime":"",
    "first_response_actual_datetime":"",
    "hours_to_first_response":null,
    "business_hrs_to_first_response":null,
    "first_response_var_from_target":null,
    "first_response_sla_met":"",
    "first_response_user_id":"",
    "first_response_user_name":"",
    "first_response_sent":false,
    "_acl":{"edit":"no","create":"no","fields":{}},"_module":"Cases"
}

Change Log