Troubleshooting
Topics
In order to provide you the fastest resolution to your issue, it's vital sales-i support are given as much information as possible. Here are some suggestions...
Having trouble logging in to the desktop version of sales-i? Please try the steps below for a quick fix.
Creating a password may seem like an easy task but so many are simple to crack. With our help you’ll be able to make your account extremely secure by creating a strong password.
Sales-i is a constantly evolving app. New versions are being released often with fresh new features to benefit you and make selling easier. This guide will show you how to find out what version of sales-i you are using.
If you've just logged into sales-i on your Desktop and it's asking to enable Flash, then the following guide will help you turn it on and keep it active.
If you're having trouble downloading a report from sales-i, chances are your web browser is blocking the download link. Please click the pop-up icon in the URL bar and enable pop-up for sales-i.
Do you keep receiving the message “Click to enable Adobe Flash Player” each time you access the sales-i home page within Google Chrome? No worries! sales-i has found a solution to rectify this issue.
Some of our customers get nothing but a spinning wheel when signing into sales-i or exporting something from the system. If this has happened to you, it could be due to your pop-up settings. This guide will show you how to rectify this.
If sales-i isn’t working quite right, you can reset it in 3 easy steps. Please note this feature is only available for Apple devices.
If sales-i isn’t working quite right, you can run a diagnostic report and send the results to sales-i, so we can get you back on track. Please note: This feature is currently only available for Apple devices.
This guide will show you how to update to the latest sales-i app on your mobile device.
As we continue with the development of sales-i we are migrating all clients to Microsoft Azure cloud hosting. We need your help to finish the upgrade. This guide will show you what we need you to do.
Have you noticed incorrect data in your sales-i platform? Don’t worry, get in touch and we can help! In order to resolve this issue as quickly as possible, be prepared to share following information with us...
Occasionally, an unclassified item gets sent from your back-office system to sales-i. Since sales-i cannot display blank (often referred to as 'null') data fields, we automatically replace this blank data with 'Z's.