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Sugar Market Release Notes

Overview

This page describes feature enhancements and fixed issues for the current Sugar Market release. Case portal users can view more information about a specific issue by clicking on the linked issue number.

For information on supported platforms and past release notes, please refer to the Sugar Market Supported Platforms and Sugar Market Archived Release Notes pages.

Sugar Market 25.10.7 (September 3, 2025)

Fixed Issues

  • 98007: Support for the latest version of NetSuite (2025.2) was investigated. NetSuite is fully supported after doing a full investigation and getting approval from NetSuite.
  • 97760: The sent total on email dashboards is incorrect. This was caused by a mismatch of the counts between two email database tables. This has been fixed by correcting the mismatch, and now the counts add up as expected.
  • 97742: In certain situations, dynamic distribution lists are blocked from syncing into Sugar. This only happened for certain customers and was caused by a fault in the database during the sync. We have repaired this, and dynamic distribution lists are now syncing as expected.
  • 97685: Links to phone numbers in email campaigns do not work on Apple iOS. This was caused by an issue with UTM parameters. We have removed these parameters, and the linked phone numbers work as expected in Apple iOS devices.
  • 97665: The email delivery count is incorrect and erroneously marked as "unconfirmed". This did not affect all customers and was caused by a broken webhook with the email server. This was fixed by repairing the webhook, and now the counts are accurate and confirm when emails have been successfully sent reliably.
  • 97641: Emails are sent slowly in certain situations. This was thoroughly investigated and was caused by an upgraded dependency that degraded performance under certain scenarios. This has been optimized, and now emails are being sent much more quickly.
  • 97632: Forms with UTM parameters encounter errors when certain conditions are met. This happened because the parameters were opened locally and unintentionally triggered a cross-site error. This was fixed by changing the fetch priority of certain UTM parameters, and now the error no longer occurs.
  • 97004: Email dashboards display the incorrect number of unsubscribes for A/B emails. This happened because of incorrect filters set on an API endpoint. We have fixed both the endpoint and the backend, and now the dashboards display as expected.
  • 92955: Duplicate records are created when email addresses contain capital letters. This happened because the database was not treating emails as case-insensitive. We have fixed this issue by normalizing all emails to lowercase when a saving action is performed.
  • 88407: Nurtures with multiple Send Email steps sync duplicate SugarCRM Email records via the SugarCRM connector. This was caused by errors generated when there were errors from the API regarding timeouts. This was fixed by repairing the timeouts, and now records sync into Sugar as expected.