SugarCRM SupportResourcesSupported Versions

Supported Versions

Overview

SugarCRM regularly retires older versions of the Sugar application in order to be able to focus on delivering higher quality in the latest and upcoming product releases. See below for the list of currently-supported versions and their end-of-life (EOL) plan.

End-of-Life Plan

The Sugar EOL plan applies to all On-Site versions and editions of the Sugar application, Sugar mobile solutions, and the Sugar Plug-ins, connectors, and extensions. Currently, only the latest released versions of the Sugar Connector for Marketo, Sugar mobile solutions, and the Sugar plug-ins for Microsoft Outlook, Word, Excel, and IBM Notes are supported.

After the EOL dates below have passed, SugarCRM will no longer provide customer support, maintenance patches, or bug fixes for the listed versions. All available upgrade and maintenance patches available at the time of the end-of-life date for a given version will remain available for download but no additional packages will be produced from that point forward.

Product End-of-Life Date
Sugar 8.0.x April 30, 2020 2
Sugar 9.0.x April 30, 2021 2
Sugar Plug-in for IBM Notes August 30, 2020

1 Extended support available until November 15, 2019 for customers who purchased the service
2 Support consists of 18 months of full maintenance and security support followed by 6 months of security-only support for a total of 24 months of support

Versions earlier than 8.0 are no longer supported. Please visit this page regularly for updates.

Upgrading to Supported Versions

To upgrade to the latest supported version, find upgrade packages in the Download Manager. After downloading the appropriate upgrade files, upload and install them using the Upgrade Wizard in the Administration page in your Sugar instance. The most current versions of the Sugar plug-ins and extensions can also be found in the Download Manager.

Documentation for unsupported versions is available from the Unsupported Versions page in order to assist with your upgrade to a current version.

If you run into any issues upgrading your commercial edition of Sugar, contact the SugarCRM Support team via the Support Portal.

Additional Components

For the following additional components, only the latest release which is compatible with your supported version of Sugar is supported:

  • Customer Journey Plug-In
  • Marketo Connector
  • Sugar Mobile
  • Sugar Mobile SDK
  • Sugar Hint
  • Sugar Plug-in for IBM Notes
  • Sugar Plug-in for Microsoft Excel
  • Sugar Plug-in for Microsoft Outlook
  • Sugar Plug-in for Microsoft Word

For more information about compatibility with Sugar releases, please refer to the Connectors Supported Platforms, Mobile Supported Platforms, and Plug-ins Supported Platforms pages.

Last modified: 2019-11-15 18:40:27