SugarCRM SupportResourcesSupported Platforms

Supported Platforms

Sugar 9.2.x Supported Platforms

 This release is only available for SugarCloud customers.
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome 76 9.2.0  
Firefox 69 9.2.0  
Internet Explorer 11 9.2.0 Compatibility mode not supported
Safari 12 9.2.0 Private Browsing mode not supported  

For an updated list of supported Sugar versions, please refer to the Supported Versions page.

Sugar 9.1.x Supported Platforms

 This release is only available for SugarCloud customers.
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome 75 9.1.0  
Firefox 67 9.1.0  
Internet Explorer 11 9.1.0 Compatibility mode not supported
Safari 12 9.1.0 Private Browsing mode not supported  

For an updated list of supported Sugar versions, please refer to the Supported Versions page.

Sugar 9.0.x Supported Platforms

Please note that while the below components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.

Server Requirements
Component Supported Versions Comments
Platform    
Linux/Unix/Mac OS Any platform version that supports PHP from http://php.net Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance.
Windows Windows Server 2016  
PHP 7.1, 7.3  
Database    
MySQL 5.7  
DB2 LUW 10.5

Supported for Sugar Ultimate and Enterprise editions only

Oracle 12c

Supported for Sugar Ultimate and Enterprise editions only

SQLServer 2017

Sugar only supports the use of SQL Server in conjunction with Windows server environments and the Microsoft SQL Server Driver for PHP. Please use the driver version corresponding with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation.

Web Server    
Apache 2.4  
IIS 10  
Applications Supported Versions Sugar Version(s)  
Elasticsearch 5.4, 5.6, 6.2, 6.8 9.0.0 - 9.0.2 For more information, see:
http://www.elasticsearch.org/download/
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome   76 9.0.2  
74 9.0.1  
72 9.0.0  
Firefox   68 9.0.2  
67 9.0.1  
65 9.0.0  
Internet Explorer 11 9.0.0 - 9.0.2 Compatibility mode not supported
Safari  12 9.0.0 - 9.0.2 Private Browsing mode not supported  

For an updated list of supported Sugar versions, please refer to the Supported Versions page. 

Sugar 8.0.x Supported Platforms

Please note that while the below components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.

Server Requirements
Component Supported Versions Comments
Platform    
Linux/Unix/Mac OS Any platform version that supports PHP from http://php.net Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance.
Windows Windows Server 2012 R2  
PHP 7.1  
Database    
MySQL 5.7  
DB2 LUW 10.5

Supported for Sugar Ultimate and Enterprise editions only

Oracle 12c

Supported for Sugar Ultimate and Enterprise editions only

SQLServer 2014 SP2

Sugar only supports the use of SQL Server in conjunction with Windows server environments and the Microsoft SQL Server Driver for PHP. Please use the driver version corresponding with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation.

Web Server    
Apache 2.4  
IIS 8.5  
Applications Supported Versions Sugar Version(s)  
Elasticsearch 5.4, 5.6 8.0.0 - 8.0.5 For more information, see:
http://www.elasticsearch.org/download/
6.2 8.0.1 - 8.0.5  
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome   76 8.0.4 - 8.0.5  
72 8.0.3  
69 8.0.2  
65 8.0.0 - 8.0.1  
Firefox   69 8.0.5  
68 8.0.4  
65 8.0.3  
62 8.0.2  
59 8.0.0 - 8.0.1  
Internet Explorer 11 8.0.0 - 8.0.5 Compatibility mode not supported
Safari  12 8.0.3 - 8.0.5 Private Browsing mode not supported  
11 8.0.0 - 8.0.2

For an updated list of supported Sugar versions, please refer to the Supported Versions page. 

Sugar Discover Supported Platforms

Sugar Deployment Sugar Versions Browser Versions
SugarCloud Sugar 8.0.x - 9.2.x For information regarding the supported browser versions, please refer to the Supported Platforms page specific to your version of Sugar.

SugarCloud Services Supported Platforms

SugarCloud Services Application Versions Browser Versions
SugarCloud Insights Sugar 9.1.x - 9.2.x For information regarding the supported browser versions, please refer to the Supported Platforms page specific to your version of Sugar.
SugarIdentity Sugar 9.0.x - 9.2.x
MS Outlook Plug-in 2.7.0
Sugar Mobile 14.1 for Android and 14.0 for iOS

Note: Only some SugarCloud instances use SugarIdentity. Refer to the SugarIdentity Guide to determine if yours is configured to do so. Existing customers will be notified before their instances begin using the service.

Connectors Supported Platforms

Connector Connector Version Sugar Versions
Customer Journey Plug-in by Addoptify 5.1.0 8.0.x, 9.0.x - 9.2.x
Hint 5.2.1 8.0.x, 9.0.x - 9.2.x
Sugar Connector for LinkedIn Sales Navigator 1.2.0 8.0.x, 9.0.x - 9.2.x
Sugar Connector for Marketo 3.1.8 8.0.x, 9.0.x - 9.2.x

Mobile Supported Platforms

For more information including links to download Sugar's mobile products, please refer to the Mobile Solutions page.

Mobile Solution Sugar Versions Phone Devices (OS) Tablet Devices (OS)
Sugar Mobile 8.0.x, 9.0.x - 9.2.x iPhone (10.0 - 13.2.2)
Android (5.0 - 10.0)
iPad (10.0 - 13.2.2)
Android (5.0 - 10.0)
Mobile Browser Access

8.0.x, 9.0.x - 9.2.x

Safari on iPhone (10.0 - 13.2.2)
Chrome on Android (5.0 - 10.0)
The desktop version of Sugar is supported for Safari on iOS and Chrome on Android, but accessing Sugar via tablet browsers is not the optimal experience.

MACS Browser Compatibility

Sugar's Mobile Application Configuration Service is supported in the following browser versions:

Browser Supported Versions Comments
Google Chrome 57  
Safari 10.1 Private Browsing mode is not supported.

 

For an updated list of supported browser versions for Sugar, please refer to the Supported Versions page.

Sugar Market Supported Platforms

Supported CRM Versions

CRM Supported Versions
Microsoft Dynamics 2015
2016
365 version 9
Infor 8.2 - 8.4
SugarCRM 8.0 - 9.2
Sage CRM 2017
2018 R3

Salesforce

(Classic or Lightning)

Unlimited Edition
Enterprise Edition
Developer Edition
Professional Edition (only with API add-on)
Netsuite Online
Bullhorn Online

Supported Browser Versions

Client Browser Supported Versions Comments
Google Chrome 49 or higher  
Firefox 45 or higher  
Internet Explorer 11 or higher Compatibility mode not supported
Safari 9 or higher Private Browsing mode not supported  
Edge 13 or higher  

Plug-ins Supported Platforms

Plug-in Sugar Versions Software Versions Dependencies
Sugar Connect

8.0.x, 9.0.x - 9.2.x

G Suite (Chrome browser only)
Outlook for Office 3652 on the Web
Outlook for Office 3652 (macOS)
Outlook for Office 3652 (Windows 10)
 
IBM Notes Plug-in

8.0.x, 9.0.x - 9.2.x

IBM Notes 8.5.2, 8.5.3, 9.0.1  
MS Excel Plug-in 8.0.x, 9.0.x - 9.2.x Excel 2013
Excel 2016
Excel 2019
Office 3652 ProPlus 
.NET Framework 4.01, 4.5
Visual Studio Tools for Office 2010 Runtime
MS Outlook Plug-in 8.0.x, 9.0.x - 9.2.x Outlook 2013
Outlook 2016
Office 3652 
.NET Framework 4.5+
Visual Studio Tools for Office 2010+ Runtime
MS Word Plug-in 8.0.x, 9.0.x - 9.2.x Word 2013
Word 2016
Word 2019
Office 3652 ProPlus
.NET Framework 4.01, 4.5
Visual Studio Tools for Office 2010 Runtime

1 Service Pack 3 (SP3) is required for Windows XP to be able to install .NET Framework 4.
2 Semi-Annual Channel

Note: MS Excel, Outlook, and Word Plug-ins are not supported in Terminal Server environments.

Note: MS Excel, Outlook, and Word Plug-ins are supported on the Windows operating system only.

For an updated list of supported Sugar versions, please refer to the Supported Versions page.