Supported Platforms
Sugar 9.0.x Supported Platforms
Please note that while the below components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.
| Server Requirements | |||
| Component | Supported Versions | Comments | |
| Platform | |||
| Linux/Unix/Mac OS | Any platform version that supports PHP from http://php.net | Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance. | |
| Windows | Windows Server 2016 | ||
| PHP | 7.1, 7.3 | ||
| Database | |||
| MySQL | 5.7 | ||
| DB2 | LUW 10.5 |
Supported for Sugar Ultimate and Enterprise editions only |
|
| Oracle | 12c |
Supported for Sugar Ultimate and Enterprise editions only |
|
| SQLServer | 2017 |
Sugar only supports the use of SQL Server in conjunction with Windows server environments and the Microsoft SQL Server Driver for PHP. Please use the driver version corresponding with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation. |
|
| Web Server | |||
| Apache | 2.4 | ||
| IIS | 10 | ||
| Applications | Supported Versions | Sugar Version(s) | |
| Elasticsearch | 5.4, 5.6 | 9.0.0 - 9.0.1 | For more information, see: http://www.elasticsearch.org/download/ |
| 6.2 | 9.0.0 - 9.0.1 | ||
| End User Requirements | |||
| Client Browser | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 74 | 9.0.1 | |
| 72 | 9.0.0 | ||
| Firefox | 67 | 9.0.1 | |
| 65 | 9.0.0 | ||
| Internet Explorer | 11 | 9.0.0 - 9.0.1 | Compatibility mode not supported |
| Safari | 12 | 9.0.0 - 9.0.1 | Private Browsing mode not supported |
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar 8.3.x Supported Platforms
| End User Requirements | |||
| Client Browser | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 70 | 8.3.0 | |
| Firefox | 63 | 8.3.0 | |
| Internet Explorer | 11 | 8.3.0 | Compatibility mode not supported |
| Safari | 12 | 8.3.0 | Private Browsing mode not supported |
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar 8.2.x Supported Platforms
| End User Requirements | |||
| Client Browser | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 69 | 8.2.0 - 8.2.1 | |
| Firefox | 63 | 8.2.1 | |
| 62 | 8.2.0 | ||
| Internet Explorer | 11 | 8.2.0 - 8.2.1 | Compatibility mode not supported |
| Safari | 11 | 8.2.0 - 8.2.1 | Private Browsing mode not supported |
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar 8.0.x Supported Platforms
Please note that while the below components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.
| Server Requirements | |||
| Component | Supported Versions | Comments | |
| Platform | |||
| Linux/Unix/Mac OS | Any platform version that supports PHP from http://php.net | Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance. | |
| Windows | Windows Server 2012 R2 | ||
| PHP | 7.1 | ||
| Database | |||
| MySQL | 5.7 | ||
| DB2 | LUW 10.5 |
Supported for Sugar Ultimate and Enterprise editions only |
|
| Oracle | 12c |
Supported for Sugar Ultimate and Enterprise editions only |
|
| SQLServer | 2014 SP2 |
Sugar only supports the use of SQL Server in conjunction with Windows server environments and the Microsoft SQL Server Driver for PHP. Please use the driver version corresponding with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation. |
|
| Web Server | |||
| Apache | 2.4 | ||
| IIS | 8.5 | ||
| Applications | Supported Versions | Sugar Version(s) | |
| Elasticsearch | 5.4, 5.6 | 8.0.0 - 8.0.3 | For more information, see: http://www.elasticsearch.org/download/ |
| 6.2 | 8.0.1 - 8.0.3 | ||
| End User Requirements | |||
| Client Browser | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 72 | 8.0.3 | |
| 69 | 8.0.2 | ||
| 65 | 8.0.0 - 8.0.1 | ||
| Firefox | 65 | 8.0.3 | |
| 62 | 8.0.2 | ||
| 59 | 8.0.0 - 8.0.1 | ||
| Internet Explorer | 11 | 8.0.0 - 8.0.3 | Compatibility mode not supported |
| Safari | 12 | 8.0.3 | Private Browsing mode not supported |
| 11 | 8.0.0 - 8.0.2 | ||
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar 7.9.x Supported Platforms
Please note that while the below components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.
| Server Requirements | |||
| Component | Supported Versions | Comments | |
| Platform | |||
| Linux/Unix/Mac OS | Any platform version that supports PHP from http://php.net | Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance. | |
| Windows | Windows Server 2012 R2 | ||
| PHP | 5.6, 7.1 | Support for PHP 7.1 is in Beta for Windows server environments. Please refer to the 7.9.1.0 Release Notes for specific known issues. | |
| Database | |||
| MySQL | 5.6, 5.7 | MySQL 5.6.35 or greater is recommended for instances containing more than 500,000 email address records | |
| DB2 | LUW 10.5 |
Supported for Sugar Ultimate and Enterprise editions only |
|
| Oracle | 12c |
Supported for Sugar Ultimate and Enterprise editions only |
|
| SQLServer | 2012, 2014 |
Sugar only supports the use of SQL Server in conjunction with Windows server environments and the Microsoft SQL Server Driver for PHP. Please use the driver version corresponding with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation. |
|
| Web Server | |||
| Apache | 2.4 | ||
| IIS | 8.5 | ||
| Applications | Supported Versions | Sugar Version(s) | |
| Elasticsearch | 1.7.5 | 7.9.0.0 - 7.9.5.0 | For more information, see: http://www.elasticsearch.org/download/ |
| End User Requirements | |||
| Client Browser | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 69 | 7.9.5.0 | |
| 63 | 7.9.4.0 | ||
| 61 | 7.9.3.0 | ||
| 59 | 7.9.1.0 - 7.9.2.0 | ||
| 58 | 7.9.0.1 | ||
| 57 | 7.9.0.0 | ||
| Firefox | 62 | 7.9.5.0 | |
| 58 | 7.9.4.0 | ||
| 56 | 7.9.3.0 | ||
| 54 | 7.9.1.0 - 7.9.2.0 | ||
| 53 | 7.9.0.0 - 7.9.0.1 | ||
| Internet Explorer | 11 | 7.9.0.0 - 7.9.5.0 | Compatibility mode not supported |
| Safari | 11 | 7.9.4.0 - 7.9.5.0 | Private Browsing mode not supported |
| 10 | 7.9.0.0 - 7.9.3.0 | ||
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
SugarCloud Services Supported Platforms
| SugarCloud Services | Application Versions | Browser Versions |
|---|---|---|
| SugarIdentity | Sugar 9.0.x | For information regarding the supported browser versions, please refer to the Supported Platforms page specific to your version of Sugar. |
| MS Outlook Plug-in 2.6.3 | ||
| SugarCRM Mobile 7.0.0 |
Note: Only some SugarCloud instances use SugarIdentity. Refer to the SugarIdentity Guide to determine if yours is configured to do so. Existing customers will be notified before their instances begin using the service.
Connectors Supported Platforms
| Connector | Connector Version | Sugar Versions |
|---|---|---|
| Customer Journey Plug-in by Addoptify | 5.0.0 | 8.0.x - 8.3.x, 9.0.x |
| Hint | 5.1.2 | 8.0.x - 8.3.x, 9.0.x |
| Sugar Connector for LinkedIn Sales Navigator | 1.2.0 | 8.0.x - 8.3.x, 9.0.x |
| Sugar Connector for Marketo | 3.1.8 | 8.0.x - 8.3.x, 9.0.x |
Mobile Supported Platforms
For more information including links to download Sugar's mobile products, please refer to the Mobile Solutions page.
| Mobile Solution | Sugar Versions | Phone Devices (OS) | Tablet Devices (OS) |
| SugarCRM Mobile | 8.0.x - 8.3.x, 9.0.x | iPhone (10.0 - 12.3) Android (5.0 - 9.0) |
iPad (10.0 - 12.3) Android (5.0 - 9.0) |
| Mobile Browser Access |
8.0.x - 8.3.x, 9.0.x |
Safari on iPhone (10.0 - 12.3) Chrome on Android (5.0 - 9.0) |
The desktop version of Sugar is supported for Safari on iOS and Chrome on Android, but accessing Sugar via tablet browsers is not the optimal experience. |
MACS Browser Compatibility
Sugar's Mobile Application Configuration Service is supported in the following browser versions:
| Browser | Supported Versions | Comments |
| Google Chrome | 57 | |
| Safari | 10.1 | Private Browsing mode is not supported. |
For an updated list of supported browser versions for Sugar, please refer to the Supported Versions page.
Plug-ins Supported Platforms
| Plug-in | Sugar Versions | Software Versions | Software Bits | Dependencies |
| IBM Notes Plug-in |
8.0.x - 8.3.x, 9.0.x |
IBM Notes 8.5.2, 8.5.3, 9.0.1 | ||
| MS Excel Plug-in | 8.0.x - 8.3.x, 9.0.x | Excel 2013 Excel 2016 Excel 2019 Office 365 Pro-Plus (Semi-Annual Channel) |
32-bit 64-bit |
.NET Framework 4.01, 4.5 Visual Studio Tools for Office 2010 Runtime |
| MS Outlook Plug-in | 8.0.x - 8.3.x, 9.0.x | Outlook 2013 Outlook 2016 Office 365 Pro-Plus (Semi-Annual Channel) |
32-bit 64-bit |
.NET Framework 4.5+ Visual Studio Tools for Office 2010+ Runtime |
| MS Word Plug-in | 8.0.x - 8.3.x, 9.0.x | Word 2013 Word 2016 Word 2019 Office 365 Pro-Plus (Semi-Annual Channel) |
32-bit 64-bit |
.NET Framework 4.01, 4.5 Visual Studio Tools for Office 2010 Runtime |
1 Service Pack 3 (SP3) is required for Windows XP to be able to install .NET Framework 4.
Note: MS Excel, Outlook, and Word Plug-ins are not supported in Terminal Server environments.
Note: MS Excel, Outlook, and Word Plug-ins are supported on the Windows operating system only.
For an updated list of supported Sugar versions, please refer to the Supported Versions page.