Supported Platforms
Sugar 12.0.x Supported Platforms
Please note that, while the following components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.
| Server Requirements | |||
| Component | Supported Versions | Comments | |
| Platform | |||
| Linux/Unix/Mac OS | Any platform version that supports PHP from http://php.net | Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance. | |
| Windows | Windows Server 2016, 2019 | ||
| PHP | 7.4, 8.0 | ||
| Database | |||
| MySQL | 5.7, 8.0 | ||
| DB2 | 11.1, 11.5 |
Supported for Sugar Enterprise only |
|
| Oracle | 19 |
Supported for Sugar Enterprise only |
|
| SQL Server | 2017 |
Sugar only supports the use of Microsoft SQL Server in conjunction with the following:
Please use the driver version that corresponds with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation. |
|
| Web Server | |||
| Apache | 2.4 | ||
| IIS | 10 | Sugar only supports IIS with the Microsoft SQL Server database | |
| Applications | Supported Versions | Sugar Version(s) | |
| Elasticsearch | 7.16.3 | 12.0.0 | For more information, see: https://www.elastic.co/downloads/elasticsearch |
| End User Requirements | |||
| Client Browser | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 100 | 12.0.0 | |
| Microsoft Edge | 100 | 12.0.0 | Microsoft Edge is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product. |
| Firefox | 98 | 12.0.0 | |
| Safari | 15 | 12.0.0 |
Private Browsing mode not supported. Safari is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product. |
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar 11.3.x Supported Platforms
| End User Requirements | |||
| Client Browser | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 96 | 11.3.0 | |
| Microsoft Edge | 96 | 11.3.0 | Microsoft Edge is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product. |
| Firefox | 95 | 11.3.0 | |
| Safari | 14 | 11.3.0 |
Private Browsing mode not supported. Safari is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product. |
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar 11.2.x Supported Platforms
| End User Requirements | |||
| Client Browser | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 92 | 11.2.0 | |
| Microsoft Edge | 92 | 11.2.0 | Microsoft Edge is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product. |
| Firefox | 92 | 11.2.0 | |
| Safari | 14 | 11.2.0 |
Private Browsing mode not supported. Safari is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product. |
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar 11.0.x Supported Platforms
Please note that, while the following components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.
| Server Requirements | |||
| Component | Supported Versions | Comments | |
| Platform | |||
| Linux/Unix/Mac OS | Any platform version that supports PHP from http://php.net | Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance. | |
| Windows | Windows Server 2016 | ||
| PHP | 7.3, 7.4 | ||
| Database | |||
| MySQL | 5.7, 8.0 | ||
| DB2 | 11.1, 11.5 |
Supported for Sugar Enterprise only |
|
| Oracle | 19 |
Supported for Sugar Enterprise only |
|
| SQL Server | 2017 |
Sugar only supports the use of Microsoft SQL Server in conjunction with the following:
Please use the driver version that corresponds with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation. |
|
| Web Server | |||
| Apache | 2.4 | ||
| IIS | 10 | Sugar only supports IIS with the Microsoft SQL Server database | |
| Applications | Supported Versions | Sugar Version(s) | |
| Elasticsearch | 7.16.1 | 11.0.0 - 11.0.3 | For more information, see: https://www.elastic.co/downloads/elasticsearch |
| End User Requirements | |||
| Client Browser | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 97 | 11.0.3 | |
| 92 | 11.0.2 | ||
| 90 | 11.0.1 | ||
| 88 | 11.0.0 | ||
| Microsoft Edge | 97 | 11.0.3 | Microsoft Edge is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product. |
| 92 | 11.0.2 | ||
| 90 | 11.0.1 | ||
| 88 | 11.0.0 | ||
| Firefox | 96 | 11.0.3 | |
| 91 | 11.0.2 | ||
| 88 | 11.0.1 | ||
| 86 | 11.0.0 | ||
| Safari | 14 | 11.0.0 - 11.0.3 |
Private Browsing mode not supported. Safari is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product. |
| 13 | |||
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar Discover Supported Platforms
| Sugar Product | Sugar Deployment | Browser Versions |
|---|---|---|
|
12.0 Sugar Sell Advanced 1 |
SugarCloud instances with SugarIdentity enabled | For information regarding the supported browser versions, please refer to the Supported Platforms page specific to your version of Sugar. |
1 For customers that purchased Sugar Discover before March 2022.
SugarCloud Services Supported Platforms
| SugarCloud Services | Application Versions | Browser Versions |
|---|---|---|
| SugarCloud Insights | Sugar 11.0.x, 11.2.x, 11.3.x, 12.0.x | For information regarding the supported browser versions, please refer to the Supported Platforms page specific to your version of Sugar. |
| SugarIdentity | Sugar 11.0.x, 11.2.x, 11.3.x, 12.0.x | |
| Sugar Plug-in for Outlook (latest released version) | ||
| Sugar Connect (latest released version) | ||
| Sugar Discover (latest released version) | ||
| Sugar Mobile (latest released version) |
Note: Only some SugarCloud instances use SugarIdentity. Refer to the SugarIdentity Guide to determine if yours is configured to do so. Existing customers will be notified before their instances begin using the service.
Connectors Supported Platforms
| Connector | Connector Version | Sugar Versions |
|---|---|---|
| Customer Journey Plug-in | 5.10.0 | 11.0.x, 11.2.x, 11.3.x, 12.0.x |
| Hint 1 | 5.4.3 | 11.0.x, 11.2.x, 11.3.x |
| Sugar Connector for LinkedIn Sales Navigator | 1.5.0 | 11.0.x, 11.2.x, 11.3.x, 12.0.x |
| Sugar Connector for Marketo | 3.2.1 | 11.0.x, 11.2.x, 11.3.x, 12.0.x |
1 Beginning with Sugar 12.0, Hint is built-in to the Sugar codebase and managed via license, so it is no longer managed as a connector.
Mobile Supported Platforms
For more information including links to download Sugar's mobile products, please refer to the Mobile Solutions page.
| Mobile Solution | Sugar Versions | Phone Devices (OS) | Tablet Devices (OS) |
| Sugar Mobile | 11.0.x, 11.2.x, 11.3.x, 12.0.x | iPhone (13.0 - 15.4.1) Android (10.0 - 12.0) |
iPad (13.0 - 15.4.1) Android (10.0 - 12.0) |
| Mobile Browser Access |
11.0.x, 11.2.x, 11.3.x, 12.0.x |
Safari on iPhone (13.0 - 15.4.1) Chrome on Android (10.0 - 12.0) |
The desktop version of Sugar is supported for Safari on iOS and Chrome on Android, but accessing Sugar via tablet browsers is not the optimal experience. |
MACS Browser Compatibility
Sugar's Mobile Application Configuration Service is supported in the following browser versions:
| Browser | Supported Versions | Comments |
| Google Chrome | 57 | |
| Safari | 10.1 | Private Browsing mode is not supported. |
For an updated list of supported browser versions for Sugar, please refer to the Supported Versions page.
Plug-ins Supported Platforms
| Plug-in | Sugar Versions | Software Versions | Dependencies |
| Sugar Connect 3 |
11.0.x, 11.2.x, 11.3.x, 12.0.x |
G Suite (Chrome browser only) Outlook for Microsoft 365 on the Web 6 Outlook for Microsoft 365 (macOS) 5 Outlook for Microsoft 365 (Windows 10) 6, 7 |
|
| MS Excel Plug-in 2, 3 |
11.0.x, 11.2.x, 11.3.x, 12.0.x |
Excel 2013 Excel 2016 Excel 2019 Office 365 ProPlus 1 |
.NET Framework 4.0 4, 4.5 Visual Studio Tools for Office 2010 Runtime |
| MS Outlook Plug-in 2, 3 | 11.0.x, 11.2.x, 11.3.x, 12.0.x | Outlook 2013 Outlook 2016 Office 365 1 |
.NET Framework 4.8+ Visual Studio Tools for Office 2010+ Runtime |
| MS Word Plug-in 2, 3 | 11.0.x, 11.2.x, 11.3.x, 12.0.x | Word 2013 Word 2016 Word 2019 Office 365 ProPlus 1 |
.NET Framework 4.0 4, 4.5 Visual Studio Tools for Office 2010 Runtime |
1 Semi-Annual Channel
2 MS Excel, Outlook, and Word Plug-ins are supported on the Windows operating system only.
3 Sugar Connect, MS Excel, Outlook, and Word Plug-ins are not supported in Terminal Server environments.
4 Service Pack 3 (SP3) is required for Windows XP to be able to install .NET Framework 4.
5 The new Outlook for Mac, available in the Apple App Store and released in 2020, is not supported with Sugar Connect. Outlook for Microsoft 365 for Mac must be acquired directly from Microsoft.
6 Internet Explorer is not supported with Sugar Connect.
7 Outlook for Microsoft 365 must be on version 16.0.11629 or greater combined with Windows 10 version 1903 or greater to ensure that the Microsoft Edge browser is used for the Sugar Connect add-in. For more information, refer to Microsoft's Browsers used by Office Add-ins documentation.
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar Market Supported Platforms
Supported CRM Versions
| CRM Connector | Supported CRM Versions |
| Microsoft Dynamics | 2015 |
| 2016 | |
| 365 version 9 | |
| Infor | 8.2 - 8.4 |
| SugarCRM | 11.0, 11.2, 11.3, 12.0 Only supported on MSSQL and MySQL; SugarCRM on other databases is not supported (e.g., Oracle, DB2). |
| Sage CRM | 2017 |
| 2018 R3 | |
| 2019 R1 and R2 | |
| 2021 R1.1 | |
|
(Classic or Lightning) |
Unlimited Edition |
| Enterprise Edition | |
| Developer Edition | |
| Professional Edition (only with API add-on) | |
| Netsuite | Online |
| Bullhorn | Online |
Supported Browser Versions
| Client Browser | Supported Versions | Comments |
| Google Chrome | 49 or higher | |
| Firefox | 45 or higher | |
| Internet Explorer | 11 or higher | Compatibility mode not supported |
| Safari | 9 or higher | Private Browsing mode not supported |
| Edge | 13 or higher |
Note: Sugar Market is not currently supported in any mobile browser.
W-Systems Supported Platforms
| Compatibility Matrix | Works with 11.0.x | Works with 11.2.x | Works with 11.3.x | Works with 12.0.x |
| Sugar Connector to DocuSign | 4.03 | 4.04 | 4.05 | * |
| wActivities | 7.00 | 7.05 | 8.03 | |
| wBenchmark | 6.03 | 6.05 | 6.10 | 7.01 |
| wCalendar | 7.02 | * | * | * |
| wDocs | 5.10 | 5.12 | 5.19 | * |
| wDrive | 4.04 | 4.09 | 4.17 | * |
| wMaps | 8.22 | 8.23 | 8.38 | * |
| wTools: Colored Fields | 5.02 | 5.08 | 5.08 | 6.00 |
| wTools: Create Note Function in ListView | 5.00 |
5.00 | 5.00 | 6.00 |
| wTools: Double Click to Edit List View Row | 5.02 | * | * | * |
| wTools: Drill Down Report Chart Dashlet | 10.25 | 10.47 | 10.50 |
11.00 |
| wTools: wEmbeddedContentField | 5.05 | 5.09 | 5.11 | 6.00 |
| wTools: wGauge | 5.04 | 5.06 | 5.10 |
6.00 |
| wTools: wNotificationTextFieldType | 5.00 | 5.01 | 5.02 | 6.00 |
| wTools: wRecordButtons | 6.08 | * | * | * |
| wTools: wSparklineListDashlet | 5.00 | 5.00 | 5.02 | 6.01 |
| wUserUtils | 8.01 | * | * | * |
* Available in the core product for this version.
For the current list of supported Sugar versions, please refer to the Supported Versions page.
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