SugarCRM SupportPoliciesSupported Platforms

Supported Platforms

Sugar 12.2.x Supported Platforms

 This release is only available for SugarCloud customers.
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome 105 12.2.0  
Microsoft Edge 105 12.2.0 Microsoft Edge is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.
Firefox 104 12.2.0  
Safari 15 12.2.0

Private Browsing mode not supported.

Safari is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.

For an updated list of supported Sugar versions, please refer to the Supported Versions page.

Sugar 12.1.x Supported Platforms

 This release is only available for SugarCloud customers.
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome 102 12.1.0  
Microsoft Edge 102 12.1.0 Microsoft Edge is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.
Firefox 101 12.1.0  
Safari 15 12.1.0

Private Browsing mode not supported.

Safari is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.

For an updated list of supported Sugar versions, please refer to the Supported Versions page.

Sugar 12.0.x Supported Platforms

Please note that, while the following components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.

Server Requirements
Component Supported Versions Comments
Platform    
Linux/Unix/Mac OS Any platform version that supports PHP from http://php.net Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance.
Windows Windows Server 2016, 2019  
PHP 7.4, 8.0  
Database    
MySQL 5.7, 8.0  
DB2 11.1, 11.5

Supported for Sugar Enterprise only

Oracle 19

Supported for Sugar Enterprise only

SQL Server 2017

Sugar only supports the use of Microsoft SQL Server in conjunction with the following:

  • Windows Server Environment
  • IIS Web Server
  • Microsoft SQL Server Driver for PHP

Please use the driver version that corresponds with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation.

Web Server    
Apache 2.4  
IIS 10 Sugar only supports IIS with the Microsoft SQL Server database
Applications Supported Versions Sugar Version(s)  
Elasticsearch 7.16.3 12.0.0 - 12.0.1 For more information, see:
https://www.elastic.co/downloads/elasticsearch
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome   103 12.0.1  
100 12.0.0  
Microsoft Edge 103 12.0.1 Microsoft Edge is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.
100 12.0.0
Firefox   102 12.0.1  
98 12.0.0  
Safari  15 12.0.0 - 12.0.1

Private Browsing mode not supported. 

Safari is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.  

For an updated list of supported Sugar versions, please refer to the Supported Versions page. 

Sugar 11.3.x Supported Platforms

 This release is only available for SugarCloud customers.
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome 96 11.3.0  
Microsoft Edge 96 11.3.0 Microsoft Edge is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.
Firefox 95 11.3.0  
Safari 14 11.3.0

Private Browsing mode not supported.

Safari is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.

For an updated list of supported Sugar versions, please refer to the Supported Versions page.

Sugar 11.0.x Supported Platforms

Please note that, while the following components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.

Server Requirements
Component Supported Versions Comments
Platform    
Linux/Unix/Mac OS Any platform version that supports PHP from http://php.net Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance.
Windows Windows Server 2016  
PHP 7.3, 7.4  
Database    
MySQL 5.7, 8.0  
DB2 11.1, 11.5

Supported for Sugar Enterprise only

Oracle 19

Supported for Sugar Enterprise only

SQL Server 2017

Sugar only supports the use of Microsoft SQL Server in conjunction with the following:

  • Windows Server Environment
  • IIS Web Server
  • Microsoft SQL Server Driver for PHP

Please use the driver version that corresponds with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation.

Web Server    
Apache 2.4  
IIS 10 Sugar only supports IIS with the Microsoft SQL Server database
Applications Supported Versions Sugar Version(s)  
Elasticsearch 7.16.1 11.0.0 - 11.0.4 For more information, see:
https://www.elastic.co/downloads/elasticsearch
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome   103 11.0.4  
97 11.0.3  
92 11.0.2  
90 11.0.1  
88 11.0.0  
Microsoft Edge 103 11.0.4 Microsoft Edge is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.
97 11.0.3
92 11.0.2
90 11.0.1
88 11.0.0
Firefox   102 11.0.4  
96 11.0.3  
91 11.0.2  
88 11.0.1  
86 11.0.0  
Safari  14 11.0.0 - 11.0.4

Private Browsing mode not supported. 

Safari is not compatible with the SugarLive and Sugar Portal Chat functionality available in the Sugar Serve product.  

13 11.0.0 - 11.0.3

For an updated list of supported Sugar versions, please refer to the Supported Versions page. 

Sugar Discover Supported Platforms

Sugar Product Sugar Deployment Browser Versions

12.0.x, 12.1.x, 12.2.x Sugar Sell Advanced 1
11.3.x Sugar Sell

SugarCloud instances with SugarIdentity enabled For information regarding the supported browser versions, please refer to the Supported Platforms page specific to your version of Sugar.

1 For customers that purchased Sugar Discover before March 2022. 

SugarCloud Services Supported Platforms

SugarCloud Services Application Versions Browser Versions
SugarCloud Insights Sugar 11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x For information regarding the supported browser versions, please refer to the Supported Platforms page specific to your version of Sugar.
SugarIdentity Sugar 11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x
Sugar Plug-in for Outlook (latest released version)
Sugar Connect (latest released version)
Sugar Discover (latest released version)
SugarCRM mobile app (latest released version)

Note: Only some SugarCloud instances use SugarIdentity. Refer to the SugarIdentity Guide to determine if yours is configured to do so. Existing customers will be notified before their instances begin using the service.

Connectors Supported Platforms

Connector Connector Version Sugar Versions
Sugar Automate 1 6.0.0 11.0.4, 12.0.1, 12.1.x, 12.2.x
Customer Journey Plug-in 2 5.10.0 11.0.0, 11.0.1, 11.0.2, 11.0.3, 11.3.x, 12.0.0
Hint 3 5.4.3 11.0.x, 11.3.x
Sugar Connector for LinkedIn Sales Navigator 1.5.0 11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x
Sugar Connector for Marketo 3.2.1 11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x

Sugar Automate was formerly named Customer Journey Plug-in. 

2 Customer Journey Plug-in is now named Sugar Automate.

Beginning with Sugar 12.0, Hint is built-in to the Sugar codebase and managed via license, so it is no longer managed as a connector.

Mobile Supported Platforms

For more information including links to download Sugar's mobile products, please refer to the Mobile Solutions page.

Mobile Solution Sugar Versions Phone Devices (OS) Tablet Devices (OS)
SugarCRM mobile app 11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x iPhone (14.0 - 16.1)
Android (10.0 - 12.0)
iPad (14.0 - 16.1)
Android (10.0 - 12.0)
Mobile browser access

11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x

Safari on iPhone (14.0 - 16.1)
Chrome on Android (10.0 - 12.0)
The desktop version of Sugar is supported for Safari on iOS and Chrome on Android, but accessing Sugar via tablet browsers is not the optimal experience.

MACS Browser Compatibility

Sugar's Mobile Application Configuration Service is supported in the following browser versions:

Browser Supported Versions Comments
Google Chrome 57  
Safari 10.1 Private Browsing mode is not supported.

 

For an updated list of supported browser versions for Sugar, please refer to the Supported Versions page.

Plug-ins Supported Platforms

Plug-in Sugar Versions Software Versions Dependencies
Sugar Connect 3

11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x

G Suite (Chrome browser only)
Outlook for Microsoft 365 on the Web 6
Outlook for Microsoft 365 (macOS) 5
Outlook for Microsoft 365 (Windows 10) 6, 7
 
MS Excel Plug-in 2, 3

11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x

Excel 2013
Excel 2016
Excel 2019
Office 365 ProPlus  1
.NET Framework 4.0 4, 4.5
Visual Studio Tools for Office 2010 Runtime
MS Outlook Plug-in 2, 3 11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x  Outlook 2013
Outlook 2016
Office 365 1
.NET Framework 4.8+
Visual Studio Tools for Office 2010+ Runtime
MS Word Plug-in 2, 3 11.0.x, 11.3.x, 12.0.x, 12.1.x, 12.2.x Word 2013
Word 2016
Word 2019
Office 365 ProPlus 1
.NET Framework 4.0 4, 4.5
Visual Studio Tools for Office 2010 Runtime

Semi-Annual Channel
MS Excel, Outlook, and Word Plug-ins are supported on the Windows operating system only. 
3 Sugar Connect, MS Excel, Outlook, and Word Plug-ins are not supported in Terminal Server environments.
4 Service Pack 3 (SP3) is required for Windows XP to be able to install .NET Framework 4.
5 Microsoft 365 Outlook for Mac must be acquired directly from Microsoft and not from a third-party vendor. 
6 Internet Explorer is not supported with Sugar Connect.
7 On Windows versions prior to Windows 11, the WebView2 control must be installed so that Office can be used with Sugar Connect. WebView2 is automatically installed with Microsoft 365 version 2101 or later, or with a one-time purchase of Office 2021 or later. WebView2 is not automatically installed with Microsoft Edge. If you have an earlier version of Microsoft 365 or an earlier version of a one-time purchase Office, use the instructions for installing the control on the Microsoft Edge Developer WebView2 page. For Microsoft 365 builds before 16.0.14326.xxxxx, you must also create the registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\WEF\Win32WebView2 and set its value to dword:00000001. For more information, see Microsoft's Browsers used by Office Add-ins documentation.

For an updated list of supported Sugar versions, please refer to the Supported Versions page.

Sugar Market Supported Platforms

Supported CRM Versions

CRM Connector Supported CRM Versions
Microsoft Dynamics 2015
2016
365 version 9
Infor 8.2 - 8.4
SugarCRM 11.0, 11.3, 12.0, 12.1
Only supported on MSSQL and MySQL; SugarCRM on other databases is not supported (e.g., Oracle, DB2).
Sage CRM 2017
2018 R3
  2019 R1 and R2
  2021 R1.1

Salesforce

(Classic or Lightning)

Unlimited Edition
Enterprise Edition
Developer Edition
Professional Edition (only with API add-on)
Netsuite Online
Bullhorn Online

 

Supported Browser Versions

Client Browser Supported Versions Comments
Google Chrome 49 or higher  
Firefox 45 or higher  
Safari 9 or higher Private Browsing mode not supported  
Edge 13 or higher  


Note: Sugar Market is not currently supported in any mobile browser.

W-Systems Supported Platforms

Compatibility Matrix Works with 11.0.x Works with 11.3.x Works with 12.0.x
Works with 12.1.x
Works with 12.2.x
Sugar Connector to DocuSign 4.03 4.05 * * *
wActivities 7.00   8.03 8.07 8.07
wBenchmark 6.03 6.10 7.01 7.02 7.02
wCalendar 7.02 * * * *
wDocs 5.10 5.19 * * *
wDrive 4.04 4.17 * * *
wMaps 8.22 8.38 * * *
wTools: Colored Fields 5.02 5.08 6.00 6.01 6.01
wTools: Create Note Function in ListView 5.00
5.00 6.00 6.00 6.00
wTools: Double Click to Edit List View Row 5.02 * * * *
wTools: Drill Down Report Chart Dashlet 10.25 10.50

11.10

11.07

11.18

wTools: wEmbeddedContentField 5.05 5.11 6.03 6.04 6.05
wTools: wGauge 5.04 5.10

6.00

6.01

6.01

wTools: wNotificationTextFieldType 5.00  5.02 6.00 6.01 6.01
wTools: wRecordButtons 6.13 * * * *
wTools: wSparklineListDashlet 5.00  5.02 6.01 6.01 6.01
wUserUtils 8.16 * * * *

* Available in the core product for this version.

For the current list of supported Sugar versions, please refer to the Supported Versions page.