SugarCRM SupportPoliciesSugarCloud Offerings

SugarCloud Offerings

Sugar customers have several options for where to host their instance. If you choose to use Sugar's cloud-hosting service, the following options are also included based on the Sugar product (e.g., Sugar Serve) purchased. For more information about these cloud services, refer to the SugarCloud Policy Guide.

Included Cloud Services Serve
Sell Premier Sell Advanced Sell Essentials
Cloud Backups for 1 Instance 1 daily daily daily twice per month
File System Storage Limits 2  15 GB + 0.25 GB/user 30 GB + 0.25 GB/user 15 GB + 0.25 GB/user 7 GB 4
Database Storage Limits 2 15 GB + 0.25 GB/user 30 GB + 0.25 GB/user 15 GB + 0.25 GB/user 7 GB 4
Cloud Sandboxes 3 2 2 2 0

Daily backups for additional SugarCloud instances can be purchased.
2 Managed Storage limits apply as a cumulative total across all production and sandbox instances. Additional storage can be purchased.
3 Additional cloud sandboxes can be purchased. 
4 Sugar Sell Essentials customers can purchase additional managed storage per user or upgrade to Sugar Sell Advanced. Please contact us for more information. 

To calculate the total amount of Managed Storage allowance for your Sugar product, take the base storage limit (e.g., 15 GB) plus an additional X GB (e.g., 0.25) for each user seat purchased for your SugarCRM subscription. For example, if your organization purchased Sugar Sell Advanced with 24 user seats, your total file system and database storage limits will be calculated as follows:

  • File System (FS) Storage: 15 GB + (24 x 0.25 GB per user) = 21 GB
  • Database (DB) Storage: 15 GB + (24 x 0.25 GB per user) = 21 GB

For information about what Sugar Support services are available for each Sugar product, please refer to the Support Offerings page.

Last modified: 2022-05-16 17:46:08