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Creating an Action Button

Overview

Action Buttons are custom buttons that can be added to records to enable users to perform quick actions directly from records such as sending an email, creating or editing a related record, and opening an external web page. Action Buttons are implemented as a field type in Studio and are easily configurable with Sugar Logic and SugarBPM. This article provides information on stock Action Buttons and steps to implement several use-case examples. For more information on Action Buttons, please refer to the Studio documentation in the Administration Guide.

The following stock buttons are described:

The following use cases are included in this article:

Prerequisites

  • You must have administrator or developer access in Sugar to create and manage fields in Studio as required by this article.
  • Before performing the steps in this article, it is recommended that you have a basic understanding of Studio.

Stock Action Buttons: Assign, Claim, and Close

Sugar version 14.0 and higher comes with three Action Buttons for the Cases module. These buttons are editable in Studio and can help as a point of reference if you wish to modify them or create similar actions in other modules. All three buttons are found in Studio > Cases > Fields if you wish to modify them.

The Claim button allows the user to assign a case to themselves when they click the button. This is accomplished with a new Sugar Logic formula, isOwner that is also available in version 14.0 and higher.
action button claim studio edit view

"Close" is used to quickly change a case's status field to "Closed" when clicked. This can be easily copied to be used with other modules to perform an action when a field does or does not have a specific value.
action-close-button-studio-edit-view

Lastly, "Unassign" is an Action Menu option that appears in the Actions menu next to the Edit button on record view. This Action Menu option allows you to make the assigned user empty when clicked. Then, this could be used, for example, to trigger a process definition when the criteria is met.
action-button-unassign-menu-option-edit-view

Use Case: Escalating a Case

Provide your Support team with a one-step method of case escalation with an Action Button that updates the Priority field to "High" and the Assigned To field to the manager. While you can also define a SugarBPM process for case escalation, utilizing an Action Button in this way does not require BPM knowledge and allows your Support reps to instantly escalate a case while engaged with a customer on the phone.

To create a button for case escalation:

  1. Create a new field in the Cases module. For this example, configure the field with the following settings:
    • Data Type: ActionButton
    • Field Name: escalate
    • Display Label: Escalate
      Configure action button
  2. Click "Configure Buttons" at the bottom of the field settings to open the button configuration drawer.
  3. Configure the button using the following settings:
    • Properties: In this example, we set the following properties:
      • Button Text: Escalate
      • Show Button Text: Enabled
      • Color scheme: Red
      • Tooltip: Priority = high and assign to manager
      • Show Icon: Enabled
      • Icon: sicon-arrow-up
    • Display Settings: In this example, we set the following display settings:
      • Type: Button
      • Size: Default
      • Display in Header: Enabled
    • Action: In this example, we set the following display settings:
      • Action: Update Record
      • Fields: Priority = High
      • Fields: Assigned to = Support Manager for the company (Will Westin in this example).Action button configuration
  4. Save the configuration and then save the field. The button now appears on the case record view.
    Escalate example

The new field is added to the Cases module with "_c" appended to its name to identify it as a custom field. In case records, users can now click the Escalate button in the header to automatically change the record status to "high" and assign it to the manager, Will Westin.

Use Case: Rejecting a Lead

Enable your Sales team to quickly update a lead record to reject the lead, assign the record to the regional sales manager, set the status to "Dead", and add "no purchase potential" to the Description field.

To create a button for lead rejection:

  1. Create a new field in the Leads module. For this example, configure the field with the following settings:
    • Data Type: ActionButton
    • Field Name: reject
    • Display Label: Reject
      Configure the action button field
  2. Click "Configure Buttons" at the bottom of the field settings to open the button configuration drawer.
  3. Configure the button using the following settings:
    • Properties: In this example, we set the following properties:
      • Button Text: Reject
      • Show Button Text: Enabled
      • Color scheme: HighViz
      • Tooltip: Assign to regional sales mgr, status = Dead, no purchase potential
      • Show Icon: Enabled
      • Icon: sicon-thumbs-down
    • Display Settings: In this example, we set the following display settings:
      • Type: Button
      • Size: Default
      • Display in Header: Enabled
    • Action: In this example, we set the following display settings:
      • Action: Update Record
      • Fields: Assigned to = Regional Sales Manager (Sally Bronsen in this example)
      • Fields: Status = Dead
      • Fields: Description = "No purchase potential".
        Action button configuration
  4. Save the configuration and then save the field. The button now appears on the leads record view.
    Reject example

The new field is added to the Leads module with "_c" appended to its name to identify it as a custom field. In lead records, users can now click the Reject button in the header to automatically change the record status to "Dead", assign it to the Regional Sales Manager, and add a "No purchase potential" note to the description.

Use Case: Adding a Call Record to an Opportunity

Using an Action Button in an opportunity record can provide quick creation of calls associated with the opportunity. For example, automatically create a call record with the Status field set to "Held", Direction set to "Outbound", and Subject populated with the name of the opportunity.

To create a button that adds a call record:

  1. Create a new field in the Opportunities module. For this example, configure the field with the following settings:
    • Data Type: ActionButton
    • Field Name: logcall
    • Display Label: Logcall
      Add log call field
  2. Click "Configure Buttons" at the bottom of the field settings to open the button configuration drawer.
  3. Configure the button using the following settings:
    • Properties: In this example, we set the following properties:
      • Button Text: Log Call
      • Show Button Text: Enabled
      • Color scheme: Teal
      • Tooltip: Log a call for this opportunity
      • Show Icon: Enabled
      • Icon: sicon-note
    • Display Settings: In this example, we set the following display settings:
      • Type: Button
      • Size: Default
      • Display in Header: Enabled
    • Action: In this example, we set the following display settings:
      • Action: Create Record
      • Module: Calls
      • Preset: Status = Held
      • Preset: Direction = Outbound
      • Preset From Parent: Subject
        • Then set From Parent Field to "Opportunity Name".
          Log call configuration
  4. Save the configuration and then save the field. The button now appears on the opportunity record view.
    Log call button

The new field is added to the Opportunities module with "_c" appended to its name to identify it as a custom field. In opportunity records, users can now click the Log Call button in the header to automatically create a call record with a status of "Held", direction set to "Outbound", and add the opportunity name populated in the description.

Use Case: Accessing Supporting Documents from a Quote

Use an Action Button to provide a link to external systems that contain supporting documentation. For example, link to design documents located in a corporate intranet from a quote record to provide user access to all information directly where it is needed.

To create a button that links to supporting documents:

  1. Create a new field in the Quotes module. For this example, configure the field with the following settings:
    • Data Type: ActionButton
    • Field Name: designdocs
    • Display Label: Designdocs
      Create design docs field
  2. Click "Configure Buttons" at the bottom of the field settings to open the button configuration drawer.
  3. Configure the button using the following settings:
    • Properties: In this example, we set the following properties:
      • Button Text: Design Docs
      • Show Button Text: Enabled
      • Color scheme: Pink
      • Tooltip: Link to design doc on Sharepoint
      • Show Icon: Enabled
      • Icon: sicon-document
    • Display Settings: In this example, we set the following display settings:
      • Type: Button
      • Size: Default
      • Display in Header: Enabled
    • Action: In this example, we set the following display settings:
      • Action: Open URL (e.g., https://yourorg.sharepoint.com/sites/northeast/design)
      • URL: Location of your document.Design docs configuration
  4. Save the configuration and then save the field. The button now appears on the quotes record view.
    Design docs example button

The new field is added to the Quotes module with "_c" appended to its name to identify it as a custom field. In quote records, users can now click the Design Docs button in the header to automatically open a new browser window that directs to the location of your design documents.

Use Case: Emailing a Team

Including an email Action Button can be a time saver in any module. This type of Action Button enables users to quickly send email to a predetermined recipient list using an email template or process email template.

To create a button that launches an email to a team:

    1. Create a new field in the Meetings module. For this example, configure the field with the following settings:
      • Data Type: ActionButton
      • Field Name: emailteam
      • Display Label: Emailteam
        Add email team field
    2. Click "Configure Buttons" at the bottom of the field settings to open the button configuration drawer.
    3. Configure the button using the following settings:
      • Properties: In this example, we set the following properties:
        • Button Text: Email Team
        • Show Button Text: Enabled
        • Color scheme: Green
        • Tooltip: Email update to northeast team
        • Show Icon: Enabled
        • Icon: sicon-email
      • Display Settings: In this example, we set the following display settings:
        • Type: Button
        • Size: Default
        • Display in Header: Enabled
      • Action: In this example, we set the following display settings:
        • Action: Compose Email
        • Template: "Meeting Notifications Emails"
        • Email to: Comma-separated list of team members' email addresses within quotation marks (e.g., "will@example.com, sally@example.com, jim@example.com")
          Email team configuration
    4. Save the configuration and then save the field. The button now appears on the meeting record view.
      Email team button example

The new field is added to the module with "_c" appended to its name to identify it as a custom field. Users can now click the Email Team button in the header to automatically open their default email client with the designated email template and recipient list. After the email is sent, it will be linked in the record's Emails subpanel.

Including an email Action Button can be a time saver in any module. This type of Action Button enables users to quickly send an email to a contact's primary email using an email template or process email template.

To create a button that launches an email to a contact related to a case:

    1. Create a new field in the Cases module. For this example, configure the field with the following settings:
      • Data Type: ActionButton
      • Field Name: email_primary_contact
      • Display Label: Email Primary Contact
        Configure Action Button for Email.png
    2. Click "Configure Buttons" at the bottom of the field settings to open the button configuration drawer.
    3. Configure the button using the following settings:
      • Properties: In this example, we set the following properties:
        • Button Text: Email Primary Contact
        • Show Button Text: Enabled
        • Color scheme: Ocean
        • Tooltip: Email this case's primary contact
        • Show Icon: Enabled
        • Icon: sicon-email
      • Display Settings: In this example, we set the following display settings:
        • Type: Button
        • Size: Default
        • Display in Header: Enabled
      • Action: In this example, we set the following display settings:
        • Action: Compose Email
        • Template: "Case Status Template"
        • Email to: Click the Related button above the Email To textbox and select "Contacts (Contacts)" as the related module. Click the Add button, which will add related($contacts, "") to the textbox. Between the "", type email1 to choose the primary email of the related contact. The final result is related($contacts, "email1").
          Email primary case contact.png
    4. Save the configuration and then save the field. The button now appears on the cases record view.
      Email contact final.png

The new field is added to the module with "_c" appended to its name to identify it as a custom field. Users can now click the Email Primary Contact button in the header to begin composing an email in Sugar to the primary contact from the case.

Use Case: Including a Map to Account Location

Including an Action Button that links to a specific map location can provide your Sales team with directions to the account's location in one click.

To create a button that opens a map to an account location:

  1. Create a new field in the Accounts module. For this example, configure the field with the following settings:
    • Data Type: ActionButton
    • Field Name: map
    • Display Label: Map
      Add map field
  2. Click "Configure Buttons" at the bottom of the field settings to open the button configuration drawer.
  3. Configure the button using the following settings:
    • Properties: In this example, we set the following properties:
      • Button Text: Map
      • Show Button Text: Enabled
      • Color scheme: Primary
      • Tooltip: Display map of account location in a separate window
      • Show Icon: Enabled
      • Icon: sicon-settings
    • Display Settings: In this example, we set the following display settings:
      • Type: Button
      • Size: Default
      • Display in Header: Enabled
    • Action: In this example, we set the following display settings:
      • Action: Open URL
      • Calculated: Enabled.
      • URL: In the Functions dropdown, select "concat(" and then type "https://google.com/maps/place/",. From the Fields dropdown, select the individual address fields, separating each with a comma and ending with a closing parenthesis ). The resulting formula displays in the text box:
        concat("https://google.com/maps/place/", $billing_address_street, $billing_address_city, $billing_address_state, $billing_address_postalcode)
        Map button configuration
  4. Save the configuration and then save the field. The button now appears on the meeting record view.
    Map button

The new field is added to the Accounts module with "_c" appended to its name to identify it as a custom field. In account records, users can now click the Map button in the header to automatically open a map of the account's location in a separate browser window.

Use Case: Open a Dynamic URL

Use an Action Button to provide a link a related record. For example, link from an opportunity to the related account.

To create a button that links to a related account:

  1. Create a new field in the Opportunities module. For this example, configure the field with the following settings:
    • Data Type: URL
    • Field Name: link_to_account
    • Display Label: Link To Account
    • Generate URL: Enabled, then choose the account_id field from the dropdown and click "Insert Field"
      Add Link to Account field.png
  2. Create another field in the Opportunities module. For this example, configure the field with the following settings:
    • Data Type: ActionButton
    • Field Name: view_account
    • Display Label: ViewAccount
      Configure view account button.png
  3. Click "Configure Buttons" at the bottom of the View Account field settings to open the button configuration drawer.
  4. Configure the button using the following settings:
    • Properties: In this example, we set the following properties:
      • Button Text: View Account
      • Show Button Text: Enabled
      • Color scheme: Coral
      • Tooltip: Open this opportunity's account
      • Show Icon: Enabled
      • Icon: sicon-launch
    • Display Settings: In this example, we set the following display settings:
      • Type: Button
      • Size: Default
      • Display in Header: Enabled
    • Action: In this example, we set the following properties:
      • Action: Open URL
      • Calculated: Enabled
      • URL: In the Functions dropdown, select "concat(", then select "toString" from the Functions dropdown. Now type the URL for the Accounts module on your instance (e.g., https://your-instance.com/#Accounts/) enclosed in quotation marks. Add ), and then select the custom field created above (e.g., link_to_account_c) from the Fields dropdown and then close the expression with a ).
        View Account configuration.png
  5. Save the configuration and then save the field. The button now appears on the opportunity record view.
    View Account button.png

The new field is added to the Opportunities module with "_c" appended to its name to identify it as a custom field. In opportunity records, users can now click the View Account button in the header to automatically open a new browser window that directs to the related account record.