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Sugar Connect Release Notes


This document describes any new features, enhancements to existing features, fixed issues, and known issues for the current Sugar Connect release. For information on supported platforms, please refer to the Plug-Ins Supported Platforms page. For information on historical releases, please refer to the Archived Release Notes.

Sugar Connect 29.1 (August 2, 2022)

The version of the Sugar Connect sidebar you will see is

Feature Enhancements

This release of Sugar Connect addresses minor bugs and performance issues.

Sugar Connect 29.0 (July 11, 2022)

This release updates the Sugar Connect sidebar to version

Feature Enhancements

The following feature was deployed in this release of Sugar Connect:

  • Meeting location field for event scheduler: When configuring an event in the Sugar Connect Portal > Scheduler, you can now set a physical or virtual meeting location to be used for every meeting that is scheduled via the configured event link.

Fixed Issues

The following issues have been resolved in this release of Sugar Connect. Case Portal users can use the following links for more details:

  • 89900: For large data sets, Sugar Connect with Microsoft gives a JSON decode error when you attempt to archive an email.
  • 89575: Some custom modules do not display in the modules list in Sugar Connect Portal > Admin Center > Customization.
  • 89380: When you are not logged into the Sugar Connect sidebar and you select Quick Archive to Sugar, your email is not archived and you are not alerted.
  • 89379: When you select Quick Archive to Sugar for an email, save the email as a draft, and then delete the draft, the queued email is still present in the Scheduled Emails menu.
  • 89223: When using Archive with Options, the Search bar in the "This email is related to" window only shows the first 20 characters.
  • 89110: Some email template variables do not populate correctly.

Known Issues

The following are known issues in the latest release of Sugar Connect. Case Portal users can use the following links for more details:

  • 89364: In some instances, the Email Tracking Dashboard in the Sugar Connect Portal may not display charts or relevant data even when there are recently tracked emails.
  • 85861: Sugar record view layouts containing dependent fields or customizations controlling subpanel views may not display correctly in the Sugar Connect sidebar.
  • 84327: Contacts synced from Sugar are not differentiated from those created in Outlook.

Last modified: 2022-08-02 13:24:13