SugarCRM SupportKnowledge BaseSchedulers


The Schedulers section includes topics covering working with and troubleshooting job schedulers available via Admin > Schedulers.


  • Creating a Batch File to Run Scheduled Jobs (in Microsoft Windows)

    You will need a batch file set up in order to run your scheduled jobs in SugarCRM.

  • Introduction to Cron Jobs

    Sugar doesn't know what time it is. So when you ask it to do things like send emails to remind your team they haven't yet performed a task, or to your customers to let them know it's time to renew, or even change the status of an account that hasn't been touched after a while - Sugar would happily oblige you if someone would just point out the time. Enter: Cron

  • Setting Up the Scheduler

    The Scheduler integrates with external UNIX systems and Windows systems to run jobs that are scheduled through those systems. In order to have your SugarCRM scheduled jobs run automatically, you will need to set up a schedule on the server that runs SugarCRM.

  • Troubleshooting Cron and Schedulers

    Scheduler Not Running Automatically

  • Troubleshooting Scheduled Reports

    Reports in Sugar can be scheduled to be emailed to users periodically based on specified date and time intervals. Each user has to schedule the report in their account in order for the reports to be delivered to them. When a user reports that they are not receiving the scheduled reports, there are several potential causes.

  • Troubleshooting Workflow Alert Emails Failing to Send

    Sugar workflows can be used to send emails when certain conditions are met. If it appears that your workflows are failing to deliver email alert messages, you should confirm that the email template, workflow definition, schedulers, and system email settings are properly configured. This article covers how to troubleshoot workflow email alert issues in these areas of Sugar.

  • Troubleshooting the Campaign Sending Scheduler

    You must be an administrator.

  • Troubleshooting the Inbound Email Scheduler

    When importing emails from group inbound email accounts, there are a few issues you may come across. This article will assist you in troubleshooting these issues.

Last modified: 08/31/2016 04:55pm