SugarCRM SupportKnowledge BaseLicense Management

License Management

The License Management section includes topics covering working with and troubleshooting license validation in Sugar.


  • Troubleshooting Firewalls with Updates and License Validation

    When trying to connect to the Sugar Updates and License Validation servers, one of the following errors may be received:

  • Troubleshooting Licenses Exceeded Message

    While utilizing SugarĀ®, you may notice the following message appear in your instance: "Warning: User licenses exceeded by 1". This article will cover the various reasons this warning message may appear and how to resolve the issue.

  • Troubleshooting License Validation

    If you cannot validate your license key through License Management by either clicking on the Validate button or following the manual validation process after moving Sugar to a new server, there are several potential causes. Admin users may see the following alert:

  • Understanding User Types and Sugar Licenses

    Your commercial edition of Sugar is purchased with a specific number of allowed users. Looking in your Users module ( Admin > User Management ) you may notice a variety of types of users. However, not all of these will count towards your total user count.

Last modified: 08/31/2016 05:05pm