Supported Platforms
Table of contents
Sugar 6.7.x Supported Platforms
Note: Sugar 6.7.x is available for On-Demand customers only
| Client (Browser) | Supported Versions | Sugar Versions | Comments |
| Google Chrome | 24 | 6.7.0 | |
| 26 | 6.7.1 | ||
| Firefox | 17, 18 | 6.7.0 | |
| 20, 21 | 6.7.1 |
| |
| Internet Explorer | 9.0 | 6.7.0-6.7.1 | Compatibility mode not supported |
| Safari | 6.0 | 6.7.0-6.7.1 |
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Sugar 6.5.x Supported Platforms
For on-site deployments of the Sugar application, Sugar supports a variety of different software platforms at the operating system, web server, application server, database server, web browser and collaboration software levels.
Please note that while the below components are necessary for running the Sugar appliction, it is outside the scope of our support to assist with the upgrading and maintenance of these components.
| Component | Supported Versions | Comments | |
| Platform | |||
| Linux/Unix/Mac OS | Any platform version that supports PHP from http://php.net | ||
| IBM i | Any IBM i version that runs the latest Zend Server for IBM i | DB2 is not supported on IBM i | |
| Windows | Windows Server 2003, 2008, Windows 7 | ||
| PHP | 5.2, 5.3 | No support for PHP 5.2.0, 5.2.1, 5.2.7, 5.2.16, 5.3.5, 5.3.7, 5.3.11, 5.3.15, or 5.3.19 | |
| Database | |||
| MySQL | 5.1, 5.5 | ||
| SQL Server | 2005, 2008, 2008 R2 (Express, Standard, Workgroup, Enterprise) | Requires using version 2.0.1 or 3.0.1 of the Microsoft SQL Server Driver for PHP | |
| Oracle | 10g, 11g, 11g R2 | Support for Sugar Ultimate and Sugar Enterprise editions only. Deployments using RAC are supported, but SugarCRM cannot provide troubleshooting or guidance around RAC configuration or cluster issues. | |
| DB2 | LUW 9.7 | Support for Sugar Ultimate and Sugar Enterprise editions only | |
| Web Server | |||
| Apache | 2.0, 2.2 | ||
| IIS | 7.0, 7.5 | Requires using FastCGI and non-thread-safe binaries | |
| Applications | |||
| elasticsearch | 0.19.3 and above | For more information, see: | |
| Client (Browser) | Supported Versions | Sugar Version(s) | Comments |
| Google Chrome | 26 | 6.5.13 |
|
| 25 | 6.5.12 | ||
| 24 | 6.5.10 - 6.5.11 | ||
| 23 | 6.5.9 | ||
| 22 | 6.5.8 | ||
| 21 | 6.5.3 - 6.5.7 | ||
| 20 | 6.5.1 - 6.5.2 | ||
| 19 | 6.5.0 | ||
| Firefox | 20 | 6.5.13 | |
| 19 | 6.5.12 - 6.5.13 | ||
| 18 | 6.5.10 - 6.5.12 | ||
| 17 | 6.5.9 - 6.5.11 | ||
| 16 | 6.5.8 - 6.5.9 | ||
| 15 | 6.5.5 - 6.5.8 | ||
| 14 | 6.5.3 - 6.5.7 | ||
| 13 | 6.5.1 - 6.5.4 | ||
| 12 | 6.5.0 - 6.5.2 | ||
| 11 | 6.5.0 | ||
| Internet Explorer | 9.0 | All | Compatibility mode not supported |
| 8.0 | All | Compatibility mode not supported | |
| Safari | 6.0 | 6.5.6 - 6.5.13 | |
| 5.1 | 6.5.0 - 6.5.5 | ||
Recommended Stacks*
| Linux Stack | Windows Stack | |
| PHP Version | 5.3 (APC extension enabled) | 5.3 (Wincache extension installed) |
| PHP Accelerator | APC | Wincache |
| Platform | Red Hat Enterprise Linux 5 | Windows Server 2008 |
| Server | Apache 2.2 | IIS 7.5 |
| Preferred Databases | ||
| MySQL | 5.1 | 5.1 |
| SQL Server | n/a | 2008 |
| Oracle | 11g | 11g |
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
* These stack recommendations specify the version of each component which is supported by Sugar and qualifies as the most stable release available.
Mobile Supported Platforms
| Mobile Solution | Sugar Versions | Phone Devices (OS) | Tablet Devices (OS) | |
| SugarCRM Mobile | 6.7 | iPhone (5.1-6.1) | iPad (5.1-6.1): Compatibility mode | |
| SugarCRM Mobile | 6.7.1 | Android (4.0.3-4.2.2) | Android (4.0.3-4.2.2): Compatibility mode | |
| Sugar Mobile | 6.1-6.7.1 | iPhone (3.1-6.1) | iPad (5.1-6.1): Compatibility mode | |
| Sugar Mobile Plus | 6.2-6.7.1 | iPhone (5.1-6.1) | iPad (5.1-6.1) | |
| Mobile Browser Access | All | All: Mobile view only | All: Desktop view only | |
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
Plug-ins Supported Platforms
| Plug-in | Software Versions | Dependencies | |
| Lotus Notes Plug-in | Lotus Notes 7.0, 8.0, 8.5, 9.0 | ||
| MS Excel Plug-in | Excel 2007 | .Net Framework 4*, Visual Studio Tools for Office 2010 Runtime, .Net Framework 3.5 also needed for Windows XP and 8 | |
| Excel 2010 | .Net Framework 4*, Visual Studio Tools for Office 2010 Runtime | ||
| MS Outlook Plug-in | Outlook 2007 | .Net Framework 4*, Visual Studio Tools for Office 2010 Runtime, .Net Framework 3.5 also needed for Windows XP and 8 | |
| Outlook 2010 | .Net Framework 4*, Visual Studio Tools for Office 2010 Runtime | ||
| MS Word Plug-in | Word 2007 | .Net Framework 4*, Visual Studio Tools for Office 2010 Runtime, .Net Framework 3.5 also needed for Windows XP and 8 | |
| Work 2010 | .Net Framework 4*, Visual Studio Tools for Office 2010 Runtime | ||
Note: MS Excel, Outlook, and Word Plug-ins are not supported in Terminal Server environments.
* Service Pack 3 (SP3) is required for Windows XP to be able to install .Net Framework 4.
For an updated list of supported Sugar versions, please refer to the Supported Versions page.
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