SugarCRM regularly retires older versions of the Sugar application in order to be able to focus on delivering higher quality in the latest and upcoming product releases. See below for the list of currently supported versions and their end-of-life (EOL) plan.
The Sugar End of Support plan applies to all On-Site versions and editions of the Sugar application, Sugar mobile solutions, and the Sugar Plug-ins and extensions. Currently, only the latest released versions of the Sugar Plug-ins for Microsoft Outlook, Word, Excel, and IBM Lotus Notes are supported.
After the End of Support dates below have passed, SugarCRM will no longer provide customer support, maintenance patches, or bug fixes for the listed versions.
|Sugar 6.5.x||12 months from the GA release of 7.7.0|
|Sugar 7.1.x||3 months from the GA release of 7.2.0|
|Sugar 7.2.x||3 months from the GA release of 7.5.0|
|Sugar Mobile Plus||12 months from the GA release of 7.7.0|
Versions earlier than 6.5 are no longer supported. Please visit this page regularly for updates.
Upgrading to Supported Versions
To upgrade to the latest supported version, find upgrade packages on SugarForge if you use Community Edition or Download Manager for all other editions. After downloading the appropriate upgrade files, upload and install them using the Upgrade Wizard in the Administration page in your Sugar instance. The most current versions of the Sugar plug-ins and extensions can also be found within the Download Manager.
If you run into any issues with upgrading your commercial edition of Sugar, you can contact SugarCRM Support team by submitting a new case within the Case Tracker.