{"metadata":{"SugarCRMFlavor":"ENT","SugarCRMVersion":"10.2.0","SugarCRMHost":"brossetto1020ent.odd.sugarcrm.io","SugarCRMUrl":"https:\/\/brossetto1020ent.odd.sugarcrm.io","Name":"SugarCRM Business Process Management Suite","Version":"0.1","ExportDate":"2020-10-20 06:40:50"},"project":{"name":"Case Closure on Customer Request","description":"Automatically closes a case if the customer requests to have it closed via the Request To Close button in the Sugar Portal.","prj_uid":"9881e900-12d9-11eb-a017-fac37aafaad5","prj_target_namespace":null,"prj_expression_language":null,"prj_type_language":null,"prj_exporter":null,"prj_exporter_version":null,"prj_author":null,"prj_author_version":null,"prj_original_source":null,"prj_status":"INACTIVE","prj_module":"Cases","prj_run_order":1,"sync_key":null,"acl_team_set_id":null,"assigned_user_id":"1","process":{"name":"Case Closure on Customer Request","description":"Automatically closes a case if the customer requests to have it closed via the Request To Close button in the Sugar Portal.","pro_uid":"98875d54-12d9-11eb-8cc9-fac37aafaad5","pro_type":"NONE","pro_is_executable":0,"pro_is_closed":0,"pro_is_subprocess":0,"sync_key":null},"diagram":{"name":"Case Closure on Customer Request","description":"Automatically closes a case if the customer requests to have it closed via the Request To Close button in the Sugar Portal.","dia_uid":"98834214-12d9-11eb-9871-fac37aafaad5","prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","dia_is_closable":0,"sync_key":null,"assigned_user_id":"1","activities":[{"id":"988a124c-12d9-11eb-ae1e-fac37aafaad5","name":"Close Case","act_uid":"8922214845f8ee86e203d56021988724","prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","pro_id":"98875e62-12d9-11eb-a4bf-fac37aafaad5","act_type":"TASK","act_is_for_compensation":0,"act_start_quantity":1,"act_completion_quantity":0,"act_task_type":"SCRIPTTASK","act_implementation":null,"act_instantiate":0,"act_script_type":"CHANGE_FIELD","act_script":null,"act_loop_type":"NONE","act_test_before":null,"act_loop_maximum":0,"act_loop_condition":null,"act_loop_cardinality":0,"act_loop_behavior":null,"act_is_adhoc":0,"act_is_collapsed":0,"act_completion_condition":null,"act_ordering":"PARALLEL","act_cancel_remaining_instances":1,"act_protocol":null,"act_method":null,"act_is_global":0,"act_referer":null,"act_default_flow":null,"act_master_diagram":null,"sync_key":null,"bound_bou_uid":"4425318515f8ee86e21a682025491745","bound_prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","bound_dia_id":"98834340-12d9-11eb-b823-fac37aafaad5","bound_element_id":"98834340-12d9-11eb-b823-fac37aafaad5","bound_bou_element":"988a124c-12d9-11eb-ae1e-fac37aafaad5","bound_bou_element_type":"bpmnActivity","bound_bou_x":218,"bound_bou_y":46,"bound_bou_width":35,"bound_bou_height":35,"bound_bou_rel_position":0,"bound_bou_size_identical":0,"bound_bou_container":"bpmnDiagram","bound_sync_key":null,"def_pro_id":"98875e62-12d9-11eb-a4bf-fac37aafaad5","def_act_type":"TASK","def_act_duration":0,"def_act_duration_unit":"DAYS","def_act_send_notification":0,"def_act_assignment_method":"balanced","def_act_assign_team":null,"def_act_assign_user":null,"def_act_value_based_assignment":null,"def_act_reassign":0,"def_act_reassign_team":null,"def_act_adhoc":0,"def_act_adhoc_behavior":null,"def_act_adhoc_team":null,"def_act_response_buttons":null,"def_act_last_user_assigned":null,"def_act_field_module":"Cases","def_act_fields":"[{\"name\":\"Status\",\"field\":\"status\",\"value\":\"Closed\",\"type\":\"DropDown\"}]","def_act_params":"{\"module\":\"Cases\"}","def_act_readonly_fields":null,"def_act_expected_time":null,"def_act_required_fields":null,"def_act_related_modules":null,"def_act_service_url":null,"def_act_service_params":null,"def_act_service_method":null,"def_act_update_record_owner":null,"def_act_set_by_avl":0,"def_act_avl_count":0,"def_act_avl_type":null,"def_act_avl_before_type":null,"def_act_reserve_user":null,"def_execution_mode":"DEFAULT","def_sync_key":null}],"events":[{"id":"988ebc16-12d9-11eb-90de-fac37aafaad5","name":"Case Requested to be Closed","evn_uid":"7482716395f8ee86e27b3c3025706576","prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","pro_id":"98875e62-12d9-11eb-a4bf-fac37aafaad5","evn_type":"START","evn_marker":"MESSAGE","evn_is_interrupting":1,"evn_attached_to":null,"evn_cancel_activity":0,"evn_activity_ref":null,"evn_wait_for_completion":1,"evn_error_name":null,"evn_error_code":null,"evn_escalation_name":null,"evn_escalation_code":null,"evn_condition":null,"evn_message":null,"evn_operation_name":null,"evn_operation_implementation":null,"evn_time_date":null,"evn_time_cycle":null,"evn_time_duration":null,"evn_behavior":"CATCH","sync_key":null,"bound_bou_uid":"1194126885f8ee86e2954b0008076395","bound_prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","bound_dia_id":"98834340-12d9-11eb-b823-fac37aafaad5","bound_element_id":"98834340-12d9-11eb-b823-fac37aafaad5","bound_bou_element":"988ebc16-12d9-11eb-90de-fac37aafaad5","bound_bou_element_type":"bpmnEvent","bound_bou_x":92,"bound_bou_y":45,"bound_bou_width":33,"bound_bou_height":33,"bound_bou_rel_position":0,"bound_bou_size_identical":0,"bound_bou_container":"bpmnDiagram","bound_sync_key":null,"def_prj_id":"b9a61720-1214-11eb-86d6-0242ac120006","def_pro_id":"98875e62-12d9-11eb-a4bf-fac37aafaad5","def_evn_status":"ACTIVE","def_evn_type":"START","def_evn_module":"Cases","def_evn_criteria":"[{\"expType\":\"MODULE\",\"expSubtype\":\"Checkbox\",\"expLabel\":\"Cases (Request Close changes to true)\",\"expValue\":\"true\",\"expOperator\":\"changes_to\",\"expModule\":\"Cases\",\"expField\":\"request_close\"}]","def_evn_params":"allupdates","def_evn_script":null,"def_execution_mode":"DEFAULT","def_sync_key":null},{"id":"98927d24-12d9-11eb-b400-fac37aafaad5","name":"Notify Case Owner","evn_uid":"8521772735f8ee86e2db570074683628","prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","pro_id":"98875e62-12d9-11eb-a4bf-fac37aafaad5","evn_type":"END","evn_marker":"MESSAGE","evn_is_interrupting":1,"evn_attached_to":null,"evn_cancel_activity":0,"evn_activity_ref":null,"evn_wait_for_completion":1,"evn_error_name":null,"evn_error_code":null,"evn_escalation_name":null,"evn_escalation_code":null,"evn_condition":null,"evn_message":null,"evn_operation_name":null,"evn_operation_implementation":null,"evn_time_date":null,"evn_time_cycle":null,"evn_time_duration":null,"evn_behavior":"THROW","sync_key":null,"bound_bou_uid":"1333399405f8ee86e2e8da4094361081","bound_prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","bound_dia_id":"98834340-12d9-11eb-b823-fac37aafaad5","bound_element_id":"98834340-12d9-11eb-b823-fac37aafaad5","bound_bou_element":"98927d24-12d9-11eb-b400-fac37aafaad5","bound_bou_element_type":"bpmnEvent","bound_bou_x":347,"bound_bou_y":45,"bound_bou_width":33,"bound_bou_height":33,"bound_bou_rel_position":0,"bound_bou_size_identical":0,"bound_bou_container":"bpmnDiagram","bound_sync_key":null,"def_prj_id":"b9a61720-1214-11eb-86d6-0242ac120006","def_pro_id":"98875e62-12d9-11eb-a4bf-fac37aafaad5","def_evn_status":"ACTIVE","def_evn_type":"END","def_evn_module":"Cases","def_evn_criteria":"9864efa8-12d9-11eb-ac20-fac37aafaad5","def_evn_params":"{\"from\":{\"name\":\"System Email\",\"id\":\"system_email\"},\"replyTo\":{\"name\":\"System Email\",\"id\":\"system_email\"},\"to\":[{\"type\":\"user\",\"module\":\"Cases\",\"moduleLabel\":\"Cases\",\"value\":\"is_assignee\",\"user\":\"who\",\"label\":\"User who is assigned to the %MODULE%\",\"filter\":{}}],\"cc\":[],\"bcc\":[]}","def_evn_script":null,"def_execution_mode":"DEFAULT","def_sync_key":null}],"gateways":[],"artifacts":[],"flows":[{"id":"9893f956-12d9-11eb-9849-fac37aafaad5","name":null,"flo_uid":"7714940745f8ee86e301658021346495","prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","dia_id":"98834340-12d9-11eb-b823-fac37aafaad5","flo_type":"SEQUENCE","flo_element_origin":"988a124c-12d9-11eb-ae1e-fac37aafaad5","flo_element_origin_type":"bpmnActivity","flo_element_origin_port":0,"flo_element_dest":"98927d24-12d9-11eb-b400-fac37aafaad5","flo_element_dest_type":"bpmnEvent","flo_element_dest_port":0,"flo_is_inmediate":null,"flo_condition":null,"flo_eval_priority":0,"flo_x1":255,"flo_y1":62,"flo_x2":347,"flo_y2":62,"flo_state":"[{\"x\":255,\"y\":62},{\"x\":347,\"y\":62}]","sync_key":null},{"id":"9895e270-12d9-11eb-8a3c-fac37aafaad5","name":null,"flo_uid":"3646128065f8ee86e3324b6036656016","prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","dia_id":"98834340-12d9-11eb-b823-fac37aafaad5","flo_type":"SEQUENCE","flo_element_origin":"988ebc16-12d9-11eb-90de-fac37aafaad5","flo_element_origin_type":"bpmnEvent","flo_element_origin_port":0,"flo_element_dest":"988a124c-12d9-11eb-ae1e-fac37aafaad5","flo_element_dest_type":"bpmnActivity","flo_element_dest_port":0,"flo_is_inmediate":null,"flo_condition":null,"flo_eval_priority":0,"flo_x1":125,"flo_y1":62,"flo_x2":216,"flo_y2":62,"flo_state":"[{\"x\":125,\"y\":62},{\"x\":216,\"y\":62}]","sync_key":null}]},"definition":{"id":"98875e62-12d9-11eb-a4bf-fac37aafaad5","name":null,"date_entered":"2020-10-19 14:09:38","date_modified":"2020-10-20 13:40:41","created_by":"1","description":null,"deleted":0,"pro_module":"Cases","pro_status":"INACTIVE","pro_locked_variables":null,"pro_terminate_variables":null,"execution_mode":"SYNC","sync_key":null},"dynaforms":[{"id":"9896741a-12d9-11eb-85fb-fac37aafaad5","dyn_uid":"9728826105f8d9e231b5b18059791210","pro_id":"98875e62-12d9-11eb-a4bf-fac37aafaad5","prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","dyn_module":"Cases","dyn_view_defs":"{\"BpmView\":{\"templateMeta\":{\"maxColumns\":\"2\",\"widths\":[{\"label\":\"10\",\"field\":\"30\"},{\"label\":\"10\",\"field\":\"30\"}]},\"panels\":{\"lbl_case_information\":[[{\"name\":\"case_number\",\"type\":\"readonly\"}],[\"priority\",\"account_name\"],[\"business_center_name\"],[\"status\",\"follow_up_datetime\"],[\"type\",\"source\"],[{\"name\":\"name\",\"displayParams\":{\"size\":75}}],[{\"name\":\"description\",\"nl2br\":true}],[{\"name\":\"resolution\",\"nl2br\":true},\"resolved_datetime\"],[{\"name\":\"portal_viewable\",\"label\":\"LBL_SHOW_IN_PORTAL\",\"hideIf\":\"empty($PORTAL_ENABLED)\"}]],\"LBL_PANEL_ASSIGNMENT\":[[\"assigned_user_name\",{\"name\":\"team_name\",\"displayParams\":{\"required\":true}}]]}}}","sync_key":null},{"id":"d8900626-12d9-11eb-8ceb-fac37aafaad5","dyn_uid":"6472807295f8ee8d9851830091424024","pro_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","prj_id":"9881ea9a-12d9-11eb-afd6-fac37aafaad5","dyn_module":"Cases","dyn_view_defs":"{\"BpmView\":{\"templateMeta\":{\"maxColumns\":\"2\",\"widths\":[{\"label\":\"10\",\"field\":\"30\"},{\"label\":\"10\",\"field\":\"30\"}]},\"panels\":{\"lbl_case_information\":[[{\"name\":\"case_number\",\"type\":\"readonly\"}],[\"priority\",\"account_name\"],[\"business_center_name\"],[\"status\",\"follow_up_datetime\"],[\"type\",\"source\"],[{\"name\":\"name\",\"displayParams\":{\"size\":75}}],[{\"name\":\"description\",\"nl2br\":true}],[{\"name\":\"resolution\",\"nl2br\":true},\"resolved_datetime\"],[{\"name\":\"portal_viewable\",\"label\":\"LBL_SHOW_IN_PORTAL\",\"hideIf\":\"empty($PORTAL_ENABLED)\"}]],\"LBL_PANEL_ASSIGNMENT\":[[\"assigned_user_name\",{\"name\":\"team_name\",\"displayParams\":{\"required\":true}}]]}}}","sync_key":null}]},"dependencies":{"email_template":[{"id":"9864efa8-12d9-11eb-ac20-fac37aafaad5","name":"Case Automatically Closed by Customer","date_entered":"2020-10-20 13:38:53","date_modified":"2020-10-20 13:38:53","modified_user_id":"1","created_by":"1","description":"Notify the case owner that their case was automatically closed based on the customer's request.","deleted":0,"from_name":null,"from_address":null,"subject":"Case automatically closed: Case #{::Cases::case_number::}","body":null,"body_html":"<p>The following case was automatically closed because the customer requested to have it closed:<\/p>\n<p>\u00a0<\/p>\n<p>Case #:\u00a0{::Cases::case_number::}<\/p>\n<p>Subject:\u00a0{::Cases::name::}<\/p>\n<p>Account:\u00a0{::accounts::name::}<\/p>\n<p>\u00a0<\/p>\n<p>Link to case:\u00a0{::href_link::Cases::name::}<\/p>","type":null,"base_module":"Cases","text_only":null,"published":null,"sync_key":null,"team_id":"1","team_set_id":"1","acl_team_set_id":null,"assigned_user_id":"1","tn_name":"Global","tn_name_2":null,"my_favorite":0,"following":0}]}}