Master Subscription Agreement
This agreement is between SugarCRM Inc. ("SugarCRM") and the business or other entity that has signed it ("Company").
1.1 Deployment Model. The Product is made available and licensed to the Company pursuant to the terms of this Agreement and the relevant Order Form during the Subscription Term. The Product shall either be: (a) installed by or for Company at Company's premises, or on a Company-controlled server within a third-party data center ("On-Site"), or (b) hosted by SugarCRM and provided as a service ("Sugar Cloud"). Company can migrate from one deployment model to another at any time during the Subscription Term, subject to any applicable SugarCRM migration fees and any terms and conditions that apply to the new deployment model.
1.2 Use of the Product.
1.2.2 Usage Limits. SugarCRM will provide Company with a key enabling the Subscription Users for which Company has paid the applicable fees to access the Product. Company agrees to only allow said Subscription Users to access the Product and to not share user names, passwords, or log-in information with other persons or entities. Company administrator(s) may reassign a Subscription User account during the Subscription Term if a former Subscription User no longer requires access to or use of the Product. Company shall notify SugarCRM in writing immediately of any unauthorized use of, or access to, the Product or any Subscription User account or password thereof. Users of external applications accessing functionality or data stored inside the Product require a Subscription for each user who accesses the functionality or data.
1.3 Support. During the Subscription Term, and where Company purchases the subscriptions directly from SugarCRM, SugarCRM will provide Company with SugarCRM's standard level of support at no additional charge as indicated at https://www.sugarcrm.com/page/support-offerings/en or its successor url (the "Support Services"). If Company purchases subscriptions through an Authorized Partner, then Company shall instead obtain support services directly from that Authorized Partner.
1.4 Company Responsibilities. Company hereby assumes sole responsibility for: (a) Subscription Users' use of the Product in accordance with the SugarCRM product documentation, (b) ensuring that only Subscription Users use the Product, (c) the accuracy, integrity, and legality of Company Data and the means by which it acquires and uses such data (d) determining the suitability of the Product for Company's business, (e) complying with any and all regulations and laws applicable to the Company Data and Company's use of the Product, and (f) if consent must be obtained from Subscription Users under GDPR or other data privacy laws, obtaining and storing records of the required consent from each such user.
1.5 Restrictions. Company hereby agrees to not directly or indirectly do any of the following: (a) sublicense, resell, rent, lease, distribute, market, commercialize or otherwise transfer rights or usage to all or any portion of the Product, or provide the Product on a timesharing, service bureau or other similar basis, (b) remove or alter any patent, copyright, trademark or other proprietary notice in the Product or documentation, (c) modify, remove or disable any portion of the Critical Control Software, (d) use or modify the Product in any way that would subject the Product, in whole in or in part, to a copyleft license, (e) attempt to gain unauthorized access to, or disrupt the integrity or performance of, the Product or the data contained therein, (f) use the Product or permit it to be used for purposes of product evaluation, benchmarking or other comparative analysis intended for publication without SugarCRM's prior written consent (g) use the Product in violation of applicable laws governing data protection and privacy, (h) violate third-party rights in connection with the use of the Product, (i) file or participate in an examination proceeding or other challenge to the validity of a patent that covers the Product.
1.6 Third-Party Contractors. Company may use third-party contractors to assist with the installation, use and modification of the Product for Company's own internal business use. Company shall have a written contract in place with each such contractor that contains terms and conditions no less protective of the Product and of SugarCRM's Confidential Information and intellectual property than those contained in this Agreement. Company further agrees to have all such contractors disclaim and assign any and all rights, title and interests (including all intellectual property rights) in modifications of the Product to and in SugarCRM. Company assumes responsibility for such contractors' compliance with the terms of this Agreement.
2 Third-Party Software and Modules.
2.1 The Product utilizes or includes certain Third-Party Software. Company acknowledges that its use of Third-Party Software in conjunction with use of the Product is governed by the applicable third party's terms and conditions and privacy policies.
2.2 Company may, by means of agreements solely between Company and third parties, acquire rights to and use Third-Party Modules to add functionality to the Product, provided that such use is limited to internal use by Company in a manner that does not violate any provisions of this Agreement. SugarCRM does not warrant or support Third-Party Modules.
3 Proprietary Rights.
3.1 Ownership of Product and Modifications. The parties agree that SugarCRM owns all right, title, interest and intellectual property in and to the Product and Modifications thereof ("SugarCRM Property"). No rights or use rights are granted to Company in the SugarCRM Property except as expressly provided herein.
3.2 Feedback. The parties agree that SugarCRM has unlimited rights to use and commercially exploit any feedback from Company about the SugarCRM Property or related services, as long as SugarCRM does not disclose Company's Confidential Information in so doing.
4 Company Data, Usage Data and Regulated Data
4.1 The parties agree that, as between them, Company owns the Company Data.
4.2 Processing of Company Data. Company hereby assumes sole responsibility for entering Company Data (including personal data) into the Product. Company grants SugarCRM the non-exclusive right to use, access and process all Company Data to the extent necessary for SugarCRM to provide the Product to Company and to perform its obligations under this Agreement, including technical support.
4.1.3 Security. SugarCRM will have in place and will maintain throughout the Subscription Term appropriate security measures to protect against accidental or unauthorized access, destruction, loss, alteration or disclosure of the Company Data.
4.2 Usage Data. SugarCRM may collect, use, process, store, and analyze Usage Data in order to create and/or compile anonymized and aggregated statistics about the Products and customer use thereof.
4.3 Regulated Data in Relation to Products. The Sugar Cloud service is not configured to receive or store government-regulated, controlled or similarly restricted data ("Regulated Data"), including without limitation technical data controlled by International Traffic in Arms Regulations and personal health information under HIPAA. Company agrees that neither Company nor any Subscription Users will use the Sugar Cloud version of the Product to store Regulated Data or provide access to or submit or transmit any Regulated Data to SugarCRM when requesting Support Services or otherwise. SugarCRM reserves the right to suspend or terminate the Subscription immediately if Company is found to be in violation of this Section.
5.1 Fees and Payment. Company agrees to pay all fees specified in the relevant Order Form, and Company further agrees that such fees are: (a) exclusive of taxes – see section 5.6 hereof, (b) fixed during the applicable Subscription Term, (c) quoted and payable in United States dollars (unless expressly agreed otherwise in an Order Form), (d) based upon the number of Subscription Users purchased, even if actual usage is lower, and (e) non-cancelable and non-refundable. Fees are due 30 days from the invoice date, unless otherwise noted in an Order Form.
5.2 Purchases from Authorized Partner. If Company purchases a Subscription to the Product from an Authorized Partner, Company (a) appoints Authorized Partner to act as Company's representative in the procurement and management of the Product and agrees that SugarCRM may deal with the Authorized Partner on that basis, and (b) Company will submit payment to the Authorized Partner, and the Authorized Partner will in turn submit payment to SugarCRM on Company's behalf in accordance with its agreement with SugarCRM.
5.3 Additional Subscription Users. Additional Subscription Users may be added during a Subscription Term at the then-current Subscription User Subscription fee, pro-rated beginning in the initial month in which Subscription Users are added through the remaining then-current Subscription Term, such that the Subscription Term runs concurrently for all Subscriptions.
5.4 Renewal. Fees for any renewals of this Agreement shall be set at the then-current SugarCRM list price, unless otherwise stated on the Order Form or agreed to in writing by SugarCRM.
5.5 Overdue Charges. Undisputed overdue amounts will accrue interest at a rate of 1.0% per month, or the rate specified by law, whichever is lower. SugarCRM may, without limiting its rights and remedies, suspend Company's use of the Product and Support Services until overdue amounts are paid in full.
5.6 Taxes. Fees specified in quotes and Order Forms do not include any Taxes (see definition at 12.15 below). Company is solely responsible for payment of all Taxes associated with its purchases hereunder, excluding any Taxes based on SugarCRM's net income or property.
5.7 Use Reporting. Company shall maintain accurate records necessary to verify the number of Subscription Users. Within 30 days of delivery of a written request by SugarCRM, Company shall provide SugarCRM or its third-party appointee with (i) copies of such records or (ii) alternatively at SugarCRM's sole discretion, a report regarding the Product being utilized by Company and the number of Subscription Users authorized to use the Product. If Company has more Subscription Users than Company has paid for, Company shall immediately pay the applicable fees for the additional Subscription Users, commencing on the effective date of the applicable Order Form through the remainder of the then-current Subscription Term, in addition to reasonable auditing firm costs incurred by SugarCRM in reviewing such records.
6 Term and Termination.
6.1 Term. This Agreement commences on the Effective Date and continues through the Subscription Term until all Subscriptions hereunder have expired or have been terminated. The Subscription Term shall be as specified in the applicable accepted Order Form.
6.2 Termination by Company or SugarCRM. Either party may terminate this Agreement and any then-current Order Form prior to the end of a Subscription Term if the other party: (i) materially breaches its obligations hereunder and, where such breach is curable, such breach remains uncured for 30 days following written notice of the breach or (ii) becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors.
6.3 Effect of Termination. Except as expressly set forth in this Agreement, no refunds of payments will be made in the event of termination, unless termination of this Agreement is a result of a material and uncured breach by SugarCRM as set forth in Section 6.2, in which case Company will be entitled to a refund of the pro-rata portion of fees associated with such breach from the date of termination to the end of the Subscription Term. Upon expiration or termination of this Agreement, the rights granted under this Agreement and any then-current Order Forms will be immediately revoked and SugarCRM may immediately deactivate Company's account. SugarCRM shall be entitled to keep copies of Company Data solely to the extent necessary for the performance of its obligations under this Agreement. In no event shall any termination relieve Company of the obligation to pay any fees payable to SugarCRM for any period prior to the effective date of termination, unless otherwise stated in this Agreement.
6.4 Surviving Provisions . Sections 1.5, 3, 6.3, 7, 8, 10, 11 and 12, and Exhibit A section B8, shall survive termination or expiration of this Agreement.
Confidentiality. During the Term of this Agreement, the parties may share private, proprietary, or otherwise confidential information with each other. The parties therefore agree as follows:
(a) Such information shall be considered "Confidential Information" if it (i) is marked or indicated by the disclosing party as confidential, or (ii) should reasonably be considered as confidential. Confidential Information does not include information that: (a) was already known to the Recipient through no wrongful act of Recipient or its agents or the party that disclosed it to Recipient, or (b) was already in the public domain through no wrongful act of the Recipient or its agents, or (c) is independently developed by the Recipient without reference to any Confidential Information disclosed hereunder.
(b) The party receiving Confidential Information (the "Recipient") will (i) protect Confidential Information from disclosure to third parties, using the same care and diligence that the Recipient uses to protect its own proprietary and confidential information, but in no case less than reasonable care; (ii) disclose Confidential Information to its employees, officers, directors, or agents on a need-to-know basis and only to the extent necessary to fulfill the purposes of this Agreement, and (iii) ensure that each such person abides by the terms of this Agreement and this section 7 in particular.
(c) The Recipient will promptly notify the disclosing party in writing of any (i) disclosure of Confidential Information in violation of this Agreement, and (ii) subpoena, demand, court order, or other legal demand requiring production or disclosure of Confidential Information in sufficient time for the disclosing party to seek to prevent such production or disclosure.
(d) Confidential Information disclosed under this Agreement shall be and remain the sole property of the disclosing party.
(e) Upon expiration or termination of this Agreement, the Recipient will comply with any request from the disclosing party to promptly return or destroy all copies of Confidential Information disclosed hereunder, provided, however, that the Recipient shall be entitled to retain archival or back-up copies of Confidential Information solely for legal, regulatory, compliance, or reasonable document-retention purposes.
(f) The parties agree that the disclosing party will suffer irreparable injury if its Confidential Information is disclosed in violation of the terms of this Agreement. The parties therefore agree that the disclosing party shall be entitled to obtain injunctive relief against a threatened breach or continuation of any such breach.
8.1 SugarCRM Warranty. SugarCRM warrants that the Product will perform materially in accordance with the online user specifications for the Product. If the Product does not conform to such warranty, and Company notifies SugarCRM of the same in writing within 30 days of becoming aware of such issue, SugarCRM will use commercially reasonable efforts to repair or replace the non-conforming portions of the Product. Company agrees that SugarCRM will not be responsible for any non-conformance resulting from or caused by any of the following: (i) malicious code present in the Company Data, (ii) modification of the Product, unless the same was made done pursuant to SugarCRM's specific written instruction, (iii) hardware or software not supplied by SugarCRM. Company's sole and exclusive remedy for an uncured breach of the warranty contained in this Section 8.1 shall be to terminate the Agreement and, where Company exercises such right of termination, have SugarCRM refund to Company the pro rata portion of any pre-paid Subscription fees from the effective date of such termination to the end of the Subscription Term.
8.2 Mutual Warranty. Each party warrants to the other party that it has the legal power and authority to enter into this Agreement.
8.3 Disclaimer of Warranties. SUBJECT TO SECTIONS 8.1 AND 8.2 HEREOF, SUGARCRM DISCLAIMS ALL IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
(a) SugarCRM will defend Company against claims that the Product infringes a third party's U.S. patent, trademark, or copyright, and SugarCRM will indemnify Company against damages and costs (including reasonable attorneys' fees) finally awarded by a court of competent jurisdiction, or paid in a settlement of the claim approved in writing by SugarCRM.
(b) SugarCRM will have no obligation to defend or indemnify for claims that arise from Company's (i) modification of the Product, or use or combination of the Product with software, hardware, data, or processes not provided by SugarCRM, if the Product would not infringe but for such use, combination, or modification, unless the same was made done pursuant to SugarCRM's specific written instruction, or (ii) continued use of the Product after being notified that SugarCRM has taken one or more of the measures set forth in section 9(c)(i) or (ii).
(c) In the event that SugarCRM believes or it has been legally determined that the Product or any part thereof may or does violate third-party intellectual property rights, SugarCRM may, in its sole discretion: (i) procure for Company the right to continue using such Product or any applicable part thereof, or (ii) modify or replace such Product or the subject part thereof with a non-infringing version (or part thereof). If SugarCRM determines in its sole discretion that (i) or (ii) of this section (c) are not commercially feasible, Company shall have the right to terminate this Agreement solely with respect to the infringing product; in the case of such a termination, SugarCRM will refund to Company the pro rata unused portion of any pre-paid Subscription fees for the infringing product.
(d) Company will defend SugarCRM against claims or proceedings alleging that Company Data or SugarCRM's transmission or hosting thereof infringes or violates the rights of a third party or violates data privacy or protection laws, and Company will indemnify Sugar against damages and costs (including reasonable attorneys' fees) finally awarded by a court of competent jurisdiction or assessed by a governmental entity or in a settlement of the claim approved in writing by Company.
(e) Conditions. Neither party shall be required to defend or indemnify the other unless the party seeking a defense or indemnification (the "Requestor") (i) notifies the other party within ten (10) calendar days of the claim being served on the Requestor, (ii) gives sole control of the defense and settlement of the claim to the other party, and (iii) provides all information and assistance reasonably requested by the other party in defending or settling such claim at the Requestor's expense.
10 Limitation of Liability.
10.1 Limitation on All Damages. EXCEPT FOR THE PARTIES' INDEMNITY OBLIGATIONS, A BREACH OF SECTION 1.5 OR SECTION 7 HEREOF, AND COMPANY'S OBLIGATIONS TO PAY FEES UNDER ANY ORDER FORM ISSUED UNDER THIS AGREEMENT, IN NO EVENT SHALL EITHER PARTY'S LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED IN THE AGGREGATE THE TOTAL AMOUNT PAID BY COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING WHEN THE CLAIM AROSE.
10.2 Disclaimer of Consequential Damages. EXCEPT AS MAY BE PROHIBITED BY LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY LOST PROFITS OR LOST REVENUE OR FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING UNDER THIS AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING.
10.3 Scope of Limitations on Liability. THE LIMITATIONS SET FORTH IN THIS SECTION 10 SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY ON WHICH CLAIMS ARE BROUGHT.
11.1 Publicity. SugarCRM may include the Company name on a customer list and Company shall cooperate with SugarCRM in connection with any publicity regarding Company's use of the Product and/or services.
11.2 United States Government Users. The Product was fully developed at private expense and is commercial computer software as defined in FAR 2.101. Any related documentation, technical data, or services are also commercial. In accordance with FAR 12.212 and DFARS 227.7202, all rights conferred in the Product, related documentation, technical data, services, or any deliverable to the United States Government are specified in this Agreement. All other uses are prohibited and no ownership rights are conferred.
11.3 Export Compliance. The Product is subject to certain export control laws and regulations, including those of the United States Government. Company agrees to fully cooperate with SugarCRM in securing any legally-required export licenses and authorizations. Company agrees to comply with all such laws and regulations relating to the Product. Company agrees to make its records available to SugarCRM upon reasonable request to permit SugarCRM to confirm Company's compliance with its obligations as set forth in this Section. Company will not permit any Subscription User to use the Product in any U.S.-embargoed country or region. Company represents that it is not named on any U.S.-government sanctioned or denied party list.
11.4 Assignment. Neither party may assign any of its rights or obligations under this Agreement, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld), except in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of the party's assets. In the case of an assignment permitted under this section, the assigning party agrees to ensure that the assignee agrees in writing to the terms of this Agreement.
11.5 Relationship of the parties. SugarCRM and Company are independent entities, and nothing in this Agreement or any attachment hereto creates or will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties.
11.6 No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.
11.7 Choice of Law. This Agreement shall be governed by and construed in accordance with the laws of the State of California and the federal U.S. laws applicable therein, excluding its conflicts of law provisions. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement.
11.8 Disputes; Arbitration. The parties agree that all disputes between them shall be finally resolved by binding arbitration under the auspices of the American Arbitration Association or JAMS if Company is based in the U.S., and under the auspices of the International Chamber of Commerce (ICC) if Company is based elsewhere. Disputes over fees shall be resolved by a single neutral arbitrator; if the parties cannot agree on an arbitrator, the arbitration entity (AAA, JAMS, or ICC) shall appoint one. All other disputes shall be resolved before a panel of three neutral arbitrators, with each party selecting one arbitrator and the two arbitrators selecting the third arbitrator. The arbitrator(s) shall give a written opinion stating the factual basis and legal reasoning for their decision. The prevailing party shall be entitled to an award of its reasonable attorneys' fees and costs associated with the arbitration. Any arbitration in the U.S. shall take place in Santa Clara County, California. An arbitration award shall be enforceable in a court of competent jurisdiction over the parties. No legal action shall be initiated or filed more than one (1) year after the cause of action arises. Notwithstanding the foregoing, any (a) request by a party for injunctive relief shall be brought before a court of competent jurisdiction and not through arbitration, nor shall arbitrators have the authority to issue injunctive relief, and (b) claim of breach of Section 7(b) or (c) hereof may be separately brought before and decided by a court of competent jurisdiction; the parties hereby voluntarily waive a trial by jury of all such claims.
11.8 Manner of Giving Notice. Notices regarding this Agreement shall be in writing and addressed to Company at the address or email address(es) Company provides, or, in the case of SugarCRM, to email@example.com.
11.9 Force Majeure. Neither party shall be liable to the other for any delay or failure to perform hereunder (excluding payment obligations which may be delayed but not excused) due to circumstances beyond such party's reasonable control, including acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (excluding those involving such party's employees), service disruptions involving hardware, software or power systems not within such party's reasonable control, and denial of service attacks.
11.10 Official Language. Except as prohibited by law, the only binding versions of the document(s) that comprise this Agreement are the English versions, notwithstanding any actual or apparent agreement to non-English versions of the Agreement. Any translations of such documents are provided for convenience only, and may not reflect the final version of said documents.
11.11 Entire Agreement. The Agreement represents the entire agreement of the parties concerning the subject matter thereof and is intended to be the final expression of their parties' agreement and intent. The Agreement supersedes all prior and contemporaneous agreements, proposals, and representations, whether written or oral. The parties agree that any terms or conditions stated or referenced on Company's purchase order form(s) or related documents that contradict the SugarCRM-issued Order Form and documents are null and void. No amendment or waiver of any provision of the Agreement shall be effective unless in writing and signed by both parties.
11.12 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, such provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions shall remain in effect.
11.13 This Agreement may be executed in counterparts.
12.1 "Affiliate" means a company that is controlled by, is under common control with, or that controls a party hereto.
12.2 "Agreement" includes this Master Subscription Agreement, the Order Form, the Data Processing Agreement between the parties if any, and any SugarCRM terms and conditions incorporated by reference in those documents, and does not include non-English translations of any of said documents except to the extent they may be required by law.
12.3 "API" means application programming interfaces provided by SugarCRM as part of the Product or which is made available by a third party, which set forth rules and specifications that Third-Party Modules may utilize to access Company Data.
12.4 "Authorized Partner" means a company that is in good standing under SugarCRM's partner or reseller program.
12.5 "Company Data" means any data, information or material stored by Company in the Product.
12.6 "Critical Control Software" means software with functionality that reports the number of authorized Subscription Users, and provide SugarCRM (and Authorized Partners, where applicable) with the ability to monitor certain usage of the Product.
12.7 "Malicious Code" means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents, or programs.
12.8 "Modifications" means the Product as changed, enhanced, or customized to enable Company to use the Product in Company's unique environment or instance.
12.9 "Order Form" means (i) a document for purchases of Subscriptions hereunder, prepared by SugarCRM or an Authorized Partner, that is signed by Company and that is accepted by SugarCRM, (ii) the documentation associated with Company's purchase via SugarCRM's website store including any order confirmations sent by SugarCRM, and (iii) subject to Section 11.13, a Company prepared purchase order, if accepted by SugarCRM.
12.10 "Product" means the CRM products developed by SugarCRM and licensed to Company for Company's use during the Subscription Term, and does not include products developed by other parties.
12.11 "Subscription" means Company's right to use the Product for the Subscription Term, per the terms of the Agreement and the related Order Form(s).
12.12 "Subscription Term" means the period of time which Company may access the applicable Product as set forth in an Order Form.
12.13 "Subscription User" means an individual employee, contractor or agent of Company authorized to use the applicable Product for which a Subscription has been purchased and who has been given a user identification and password.
12.14 "Taxes" means any direct or indirect local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including VAT (subject to reverse charge), GST (subject to reverse charge), excise, sales, use or withholding taxes.
12.15 "Third-Party Modules" means software developed by a third party that may add functionality to the Product, the use of which software is governed by the applicable terms and conditions specified by such third party.
12.16 "Third-Party Software" means applications or software products, modules, or add-ons that are developed by third parties, and that may interoperate with the Product, the use of which software is governed by the applicable terms and conditions specified by such third party.
12.17 "Usage Data" means diagnostic and usage related content from the computer, mobile phone or other devices the Company's Subscription Users use to access the Product and may include, but is not limited to, IP addresses, internet service, location, type of browser, modules and features that are used and/or accessed, and licensing, system and service performance data. Usage Data does not include Company Data.
(a) "Portal" means a Software module provided by SugarCRM that is designed to communicate with the Product.
(b) "Portal User" means an individual who is an employee of one of Company's customers, who is permitted to access and use the Portal. A Subscription User, Company and/or Affiliate employee, contractor or agent shall not be a Portal User.
2. Where applicable, Company shall have a non-exclusive, revocable, non-transferable right to access and use the Portal in a development and production environment during the Subscription Term, in each case solely for Company's own internal business purposes and limited to the number of concurrent Portal Users as indicated by the Product version that is purchased by Company. Concurrent usage is measured by the number of Portal Users logged in at any one point in time. Portal User accounts cannot be shared or used by more than one individual. Notwithstanding anything to the contrary in this Exhibit A, one (1) Company employee may access and use the Portal for administration purposes only (i.e., to provide access to Portal Users).
3. Company shall be responsible for any acts or omissions of Company's Portal Users and Company's Portal Users' compliance with all of the terms of this Agreement.
http://support.sugarcrm.com/Resources/Sugar_Cloud_Policy_Guide/index.html or its successor url.
2. Software Releases. During the Subscription Term, if Company has paid the applicable fees and is in compliance with the terms and conditions of the Agreement, SugarCRM shall provide automatic updates to Company's instance of the Product with Software Releases. "Software Releases" may be comprised of Maintenance Releases and/or Feature Releases (as defined below).
"Maintenance Releases" means an update to the Product which includes fixes to known defects and does not intentionally introduce any new or modified application behavior.
"Feature Releases" means a software update which includes both fixes to known defects and introduces new or modified application behavior or changes the available features or functionality of the Product.
3. Customizations. If Company decides to customize the Product for Company's environment, Company agrees that such customization will be Sugar-certified customizations using the Sugar Module Loader (or other SugarCRM-approved method) and compliant with established industry security standards.
4. Development. Company agrees that it will not, directly or indirectly, conduct any activity that will degrade performance beyond an acceptable level, including but not limited to: (a) conducting automated functionality tests or load tests on the Product against Company's staging and/or testing environments, (b) creating Internet links to the Product, and/or (c) deploying custom modifications that adversely impact the SugarCRM infrastructure due to incompatible code, inefficient code or architecture practices. Company also agrees not to "frame," "fork" or "mirror" any part of the Product on any other device. If Company does any of the foregoing, SugarCRM shall have the right to terminate or suspend Company's account and access to the Product without any refund or credit until Company corrects such violation to SugarCRM's reasonable satisfaction.
5. Data Storage. With respect to Sugar Cloud, the maximum disk storage space, including any replication(s) of Company's environment (i.e., sandbox) will be determined based on the Product purchased by Company (the "Storage Limit"). If the amount of storage required by Company exceeds the Storage Limit, SugarCRM shall invoice Company the then-current storage fees for such excess use. Company agrees to pay such data storage fee within thirty (30) days of invoice.
6. Backup of Data. Company may submit a request to SugarCRM, to receive the number of recoveries of Company's Data from backup per calendar month free of charge (the "Recoveries") as indicated by the Product version that is purchased by Company. Additional Recoveries may be available for an additional charge at SugarCRM's then-current rate for such backup services, which rate can be ascertained by contacting a SugarCRM sales representative.
7. Replication of Environment (Sandbox). Upon Company's request to SugarCRM and at no additional charge, Company is entitled to receive the number of duplicates of Company's production environment (data application logic and configuration) ("SandBox") per calendar month, as indicated by the Product version that is purchased by Company. Any additional requests for a Sandbox shall be subject to SugarCRM's then-current fees for such services. A Sandbox is intended to be used for development, testing, or staging of any modifications to Company's production environment instance, and not for use as a production environment instance.
8. Handling of Company Data Post Termination. If Company is using Sugar Cloud as of the effective date of termination, upon written request by Company made within ninety (90) days of the effective date of expiration or termination of the Agreement (the "Post-Term Period"), SugarCRM agrees to make available to Company, a copy of Company's production environment. Further, during the Post-Term Period and upon the Company's request, SugarCRM shall grant the Company limited access to Sugar Cloud for the sole purpose of permitting the Company to retrieve Company Data, provided that the Company has paid in full all good faith undisputed amounts owed to SugarCRM. Upon expiration of the Post-Term Period, SugarCRM will have no further obligation to maintain for or provide to Company any of the Company Data and may thereafter, unless legally prohibited, delete all Company Data in its systems or otherwise in its possession or under its control.
1. License Grant. Subject to the terms of this Agreement, SugarCRM will make the Product available to Company and its Subscription Users for use at the Company's premises or on a Company-controlled server within a third-party data center, and grants Company, during the Subscription Term only, a non-exclusive, revocable, non-transferable (except as provided in Section 11.5 of the Agreement) right to install, use and modify the Product solely for Company's own internal business purposes.
2. Delivery. SugarCRM shall electronically deliver or make available the Product and the information necessary for Company's use and installation of the Product.
3. Software Releases. During the Subscription Term, SugarCRM may provide Long Term Supported Releases to the Product, from time to time. Company understands and agrees that, Company may not have immediate access to new or improved features or newer versions of the Product until the Long Term Supported Release is issued to On-Site customers by SugarCRM. "Long Term Supported Release" means a Product update that includes fixes to known defects, introduces a new or modifies existing application behavior and/or changes the available features or functionality of the Product.
4. End-of-Life Policy. Company understands and acknowledges that SugarCRM regularly retires older versions of the Product and that Support Services on the older versions of the Product are only provided to customers for a designated period of time (the "End-of-Life Policy"). The End-of-Life Policy for Product versions can be found at: http://support.sugarcrm.com/Resources/Supported_Versions/index.html or its successor url. Company understands that Support Services for the Product will end according to the End of Support Dates indicated therein and that prior to the End of Support Date for the version of the Product that Company is using, Company must upgrade to the latest supported version of the Product in order to continue receiving Support Services from SugarCRM. SugarCRM reserves the right to modify its End-of-Life Policy in the future, by providing notices of such modifications at the URL noted above.
1. Content. Hint provides access to certain data and information ("Content"), including Content regarding companies and/or individuals, which is licensed to SugarCRM from third parties ("Content Providers"). SugarCRM reserves the right to replace Content Providers and to provide different Content or cease providing certain types of Content, at its sole discretion. Company agrees that any use of Hint or the Content by Company will be in compliance with all applicable laws and regulations. Any provisions in the Master Subscription Agreement regarding SugarCRM's obligations for third-party claims or indemnification do not apply to Content.
2. License. SugarCRM grants Company a limited nonexclusive right to install the Hint module in Company's instance of Sugar and to access and use the Hint service via the Hint module during the Subscription Term. The number of users licensed and authorized to use Hint shall not exceed the number of Subscription Users indicated in the Order Form, and Company is required to purchase a subscription to Hint equal to the number of Sugar Subscription Users that it has licensed. Content may only be accessed through Hint and such Content may only be saved within the database associated with the Sugar instance. Company is required to purchase a subscription to Hint equal to the same number of Sugar Subscription Users that it has licensed. Company administrator(s) may reassign a Hint user license during the Subscription Term if a former Hint User Subscription User no longer requires access to or use of the Hint service. .
3. Support. Hint is supported in accordance with the standard support terms for the Sugar product. Any service level or uptime commitments contained in this Agreement with regards to Sugar do not apply to Hint.
4. Third-Party Copyrighted Materials. Certain Content may be a web site link to a third-party web site. All title and intellectual property rights in and to the content of any third-party web site that may be linked to or viewed in connection with Hint is the property of the respective third-party content owner and may be protected by applicable copyright or other intellectual property rights. Any use by Company of the third-party web site is subject to the terms and conditions provided by such third party, and no rights to any third-party web site are granted to Company.
5. Interoperation between Sugar and Hint. Hint interoperates with the Company's instance (whether On-Site or Sugar Cloud) of Sugar. Hint is a Sugar Cloud service only. SugarCRM offers Hint via servers located in the United States (or such other location(s) as SugarCRM may determine in its sole discretion) regardless of the location of Company's Sugar deployment.
7. Personal Data. Personal data is any information relating to (i) an identified or identifiable natural person and, (ii) an identified or identifiable legal entity (where such information is protected similarly as personal data or personally identifiable information under the EU GDPR and any related national laws governing data protection). If the Company is using Hint for obtaining personal data from EU data subjects, the following shall apply:
a. Company shall not use Hint for obtaining or attempting to obtain or enriching (a) personal data of any EU data subjects below the age of 16, or (b) other sensitive data such as data regarding racial or ethnic origin, political opinions, religious or philosophical believes or trade union membership, data concerning health or sex life or sexual orientation.
b. Company may only transfer any data of EU data subjects to countries outside EU if Company is in compliance with GDPR Art. 46 (1) and (2).
8. Restrictions. Company shall not (a) use the Content to determine a consumer's eligibility for (i) credit or insurance for personal, family or household purposes, (ii) employment, (iii) a government license or benefit, or (iv) any other purpose governed by the Fair Credit Reporting Act; (b) access or use Hint or the Content in order to build a similar or competitive service; (c) except as expressly permitted herein, resell, copy, reproduce, distribute, republish, download, display, post or transmit any part of Hint or the Content; (d) access Content through any means other than the Hint user interface; (e) attempt to access the Content via an API directly; (f) except to the extent SugarCRM provides the ability to automatically export data, mass export any of the Content from Hint or Sugar through automated means, including by way of example, calls to Hint or an associated API that are made more frequently than may reasonably be performed by a human user using a standard web browser; (g) modify or create derivative works based on the software, program code or user interfaces comprising Hint; (h) copy, frame or mirror Hint, other than copying or framing on Company's own intranets or otherwise for Company's own internal business purposes; or (i) reverse engineer Hint, or attempt to gain unauthorized access to the Hint service or its related systems.
9. Warranty Disclaimer. CONTENT IS PROVIDED "AS-IS," WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SUGARCRM AND CONTENT PROVIDERS DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. SUGARCRM AND CONTENT PROVIDERS DO NOT WARRANT THE COMPREHENSIVENESS, CORRECTNESS, OR ACCURACY OF THE CONTENT OR THAT ACCESS TO THE CONTENT WILL BE UNINTERRUPTED, CURRENT OR ERROR FREE. SUGARCRM AND CONTENT PROVIDERS MAKE NO WARRANTY WHATSOEVER ABOUT THE QUALITY, PROVENANCE OR LEGALITY OF CONTENT, OR THAT THE SOURCES OF ANY CONTENT HAD OR HAVE THE RIGHT OR AUTHORITY TO PROVIDE SUCH DATA TO IT OR THAT IT HAS THE RIGHT OR AUTHORITY TO PROVIDE IT TO COMPANY. COMPANY ASSUMES ALL RESPONSIBILITY AND RISK FOR ITS USE OF CONTENT.
10. Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE AGREEMENT, IN NO EVENT SHALL SUGARCRM'S OR THE CONTENT PROVIDER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE COMPANY'S USE OF HINT EXCEED THE TOTAL AMOUNT PAID BY COMPANY FOR THE HINT SERVICES UNDER THE ORDER FORM. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY LOST PROFITS OR REVENUE OR FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING UNDER THIS AGREEMENT AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW
Last modified: 2019-01-23 23:58:34