Including or Excluding Previous Recipients in a Nurture Campaign

Overview

It can be useful to leverage your participant lists from a previous nurture by including or excluding them in new nurture campaigns. This article explains how to use your existing lists in new nurtures.

Identifying Recipients

To use a previous list in a nurture campaign:

1. Create the nurture campaign, as described in the Sugar Market User Guide.
2. On Step 4 of the builder, select "Nurtures" as the list type, and then select the specific nurture from the list below.
3. Drag the list name to the Include or Exclude column, and then expand the three-dot menu.
4. Select one of the following qualifiers:
   • Currently and Previously Enrolled: Contacts that are members of the nurture, or were members of the nurture in the past. To select currently enrolled members that are in the process of flowing through the nurture, use the Active qualifier instead.
   • Completed: Contacts that have flowed through and reached the terminating step in the nurture.
   • Active: Contacts that are currently flowing through the nurture.
   • Removed: Contacts that were removed from the nurture by any method, including manually and by a trigger.
     
5. Continue creating the nurture.

This method can also be employed for Email campaigns.