SugarCRM SupportResourcesSupported Platforms

Supported Platforms

Sugar 7.9.x Supported Platforms

Please note that while the below components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.

Server Requirements
Component Supported Versions Comments
Platform    
Linux/Unix/Mac OS Any platform version that supports PHP from http://php.net Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance.
Windows Windows Server 2012 R2  
PHP 5.6, 7.1 Support for PHP 7.1 is in Beta for Windows server environments. Please refer to the 7.9.1.0 Release Notes for specific known issues.
Database    
MySQL 5.6, 5.7 MySQL 5.6.35 or greater is recommended for instances containing more than 500,000 email address records
DB2 LUW 10.5

Supported for Sugar Ultimate and Enterprise editions only

Oracle 12c

Supported for Sugar Ultimate and Enterprise editions only

SQLServer 2012, 2014

Sugar only supports the use of SQL Server in conjunction with Windows server environments and the Microsoft SQL Server Driver for PHP. Please use the driver version corresponding with your version of PHP. For more information, please refer to Microsoft's System Requirements for the PHP SQL Driver documentation.

Web Server    
Apache 2.4  
IIS 8.5  
Applications Supported Versions Sugar Version(s)  
Elasticsearch 1.7.5 7.9.0.0 - 7.9.2.0 For more information, see:
http://www.elasticsearch.org/download/
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome   59 7.9.1.0 - 7.9.2.0  
58 7.9.0.1  
57 7.9.0.0  
Firefox   54 7.9.1.0 - 7.9.2.0  
53 7.9.0.0 - 7.9.0.1  
Internet Explorer 11 7.9.0.0 - 7.9.2.0 Compatibility mode not supported
Safari 10 7.9.0.0 - 7.9.2.0 Private Browsing mode not supported 

For an updated list of supported Sugar versions, please refer to the Supported Versions page. 

Sugar 7.8.x Supported Platforms

Please note that while the below components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.

Server Requirements
Component Supported Versions Comments
Platform    
Linux/Unix/Mac OS Any platform version that supports PHP from http://php.net Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance.
Windows Windows Server 2012, Windows Server 2012 R2  
PHP 5.6  
Database    
MySQL 5.6  
DB2 LUW 10.5

Supported for Sugar Ultimate and Enterprise editions only

Oracle 11g R2, 12c

Supported for Sugar Ultimate and Enterprise editions only

SQLServer 2012, 2014 Requires using version 3.2 of the Microsoft SQL Server Driver for PHP which is only supported on Windows servers.
Web Server    
Apache 2.2, 2.4 For Apache 2.2, use 2.2.12 or above
IIS 8.0, 8.5  
Applications Supported Versions Sugar Version(s)  
Elasticsearch 1.4.4, 1.7.5 7.8.0.0 - 7.8.2.2 For more information, see:
http://www.elasticsearch.org/download/
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome  59 7.8.2.2  
58 7.8.2.1   
56 7.8.1.0 - 7.8.2.0  
55 7.8.0.1  
54 7.8.0.0  
Firefox  54 7.8.2.2  
53 7.8.2.1   
52 7.8.2.0  
51 7.8.0.1 - 7.8.2.0  
50 7.8.0.1 - 7.8.1.0  
48, 49 7.8.0.0  
Internet Explorer 11 7.8.0.0 - 7.8.2.2 Compatibility mode not supported
Safari 10 7.8.0.0 - 7.8.2.2 Private Browsing mode not supported 

For an updated list of supported Sugar versions, please refer to the Supported Versions page. 

Sugar 7.7.x Supported Platforms

Please note that while the below components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.

Server Requirements
Component Supported Versions Comments
Platform    
Linux/Unix/Mac OS Any platform version that supports PHP from http://php.net Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance.
Windows Windows Server 2012, Windows Server 2012 R2  
PHP 5.3, 5.4, 5.5, 5.6 For PHP 5.3, use PHP 5.3.25 or above
Database    
MySQL 5.5, 5.6  
DB2 LUW 10.5

Supported for Sugar Ultimate and Enterprise editions only

Oracle 11g R2, 12c

Supported for Sugar Ultimate and Enterprise editions only

SQLServer 2008 R2, 2012 Requires using version 3.2 of the Microsoft SQL Server Driver for PHP which is only supported on Windows servers.
Web Server    
Apache 2.2, 2.4 For Apache 2.2, use 2.2.12 or above
IIS 8.0, 8.5  
Applications Supported Versions Sugar Version(s)  
Elasticsearch 1.4.4 7.7.0.0 - 7.7.2.3 For more information, see:
http://www.elasticsearch.org/download/
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome  59 7.7.2.3  
58 7.7.2.2   
55 7.7.2.1  
53 7.7.2.0  
52 7.7.1.1 - 7.7.1.2  
51 7.7.1.0  
49 7.7.0.0  
Firefox  54 7.7.2.3  
53 7.7.2.2   
50, 51 7.7.2.1   
48, 49 7.7.2.0   
46, 47 7.7.1.0 - 7.7.1.2  
44, 45 7.7.0.0   
Internet Explorer 11 7.7.0.0 - 7.7.2.3 Compatibility mode not supported
Safari 10 7.7.2.2 - 7.7.2.3 Private Browsing mode not supported 
9 7.7.0.0 - 7.7.2.1 
8 7.7.0.0

For an updated list of supported Sugar versions, please refer to the Supported Versions page. 

Sugar 6.5.x Supported Platforms

Please note that, while the following components are necessary for running the Sugar application, it is outside the scope of our support to assist with the upgrading and maintenance of these components.

Server Requirements
Component Supported Versions Comments
Platform    
Linux/Unix/Mac OS Any platform version that supports PHP from http://php.net

Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance.

IBM i Any IBM i version that runs the latest Zend Server for IBM i DB2 is not supported on IBM i
Windows Windows Server 2003, 2008, Windows 7 Sugar does not support any specific NAS or SAN devices. Performance, throughput, and configuration issues should be addressed by your storage vendor. Sugar performs testing with the NFS protocol and Linux-based clients and achieves acceptable levels of performance.
PHP 5.2, 5.3 No support for PHP 5.2.0, 5.2.1, 5.2.7, 5.2.16, 5.3.5, 5.3.7, 5.3.11, 5.3.15, 5.3.19, or 5.3.24
Database    
MySQL 5.1, 5.5  
SQL Server 2005, 2008, 2008 R2 (Express, Standard, Workgroup, Enterprise) Requires using version 2.0.1 or 3.0.1 of the Microsoft SQL Server Driver for PHP which are only supported on Windows servers.
Oracle 10g, 11g, 11g R2 Supported for Sugar Ultimate and Enterprise editions only. Deployments using RAC are supported, but SugarCRM cannot provide troubleshooting or guidance around RAC configuration or cluster issues.
DB2 LUW 9.7, 10.1, 10.5 Supported for Sugar Ultimate and Enterprise editions only
Web Server    
Apache 2.0, 2.2  
IIS 7.0, 7.5 Requires using FastCGI and non-thread-safe binaries
Applications Supported Versions Sugar Version(s)  
elasticsearch 0.90.10 6.5.16 - 6.5.26

For more information, see:

http://www.elasticsearch.org/download/

0.19.3 6.5.0 - 6.5.15
End User Requirements
Client Browser Supported Versions Sugar Version(s) Comments
Google Chrome 58 6.5.26  
55 6.5.25  
51 6.5.24  
45 6.5.23  
43 6.5.22  
42 6.5.21  
38 6.5.20  
37 6.5.18  
29 6.5.16 - 6.5.17  
28 6.5.15  
27 6.5.14  
26 6.5.13  
25 6.5.12  
24 6.5.10 - 6.5.11  
23 6.5.9  
22 6.5.8  
21 6.5.3 - 6.5.7  
20 6.5.1 - 6.5.2  
19 6.5.0  
Firefox 53 6.5.26  
50, 51 6.5.25   
46, 47 6.5.24  
40, 41 6.5.23  
38, 39 6.5.22  
37, 38 6.5.21  
32, 33 6.5.20  
31, 32 6.5.18  
23 6.5.15 - 6.5.17  
22 6.5.15 - 6.5.16  
21 6.5.14  
20 6.5.13 - 6.5.14  
19 6.5.12 - 6.5.13  
18 6.5.10 - 6.5.12  
17 6.5.9 - 6.5.11  
16 6.5.8 - 6.5.9  
15 6.5.5 - 6.5.8  
14 6.5.3 - 6.5.7  
13 6.5.1 - 6.5.4  
12 6.5.0 - 6.5.2  
11 6.5.0  
Internet Explorer 11.0 6.5.23 - 6.5.26 Compatibility mode not supported 

10.0 6.5.16 - 6.5.23
9.0 All
8.0 6.5.0 - 6.5.15
Safari 10.0 6.5.26  
9.0 6.5.24 - 6.5.25   
7.1 6.5.23  
6.0 6.5.6 - 6.5.22  
5.1 6.5.0 - 6.5.5  

Recommended Stacks*

  Linux Stack Windows Stack
PHP Version 5.3 (APC extension enabled) 5.3 (Wincache extension installed)
PHP Accelerator APC Wincache
Platform Red Hat Enterprise Linux 5 Windows Server 2008
Server Apache 2.2 IIS 7.5
Preferred Databases
MySQL 5.1 5.1
SQL Server n/a 2008
Oracle 11g 11g

For an updated list of supported Sugar versions, please refer to the Supported Versions page.

* These stack recommendations specify the version of each component which is supported by Sugar and qualifies as the most stable release available.

Mobile Supported Platforms

For more information including links to download Sugar's mobile products, please refer to the Mobile Solutions page.

Mobile Solution Sugar Versions Phone Devices (OS) Tablet Devices (OS)
SugarCRM Mobile 7.7.x - 7.9.x iPhone (9.0 - 11.0)
Android (4.4 - 8.0)
iPad (9.0 - 11.0)
Android (4.4 - 8.0)
Mobile Browser Access 7.7.x - 7.9.x Safari on iPhone (9.0 - 11.0)
Chrome on Android (4.4 - 8.0)
The desktop version of Sugar is supported for Safari on iOS and Chrome on Android, but accessing Sugar via tablet browsers is not the optimal experience.

MACS Browser Compatibility

Sugar's Mobile Application Configuration Service is supported in the following browser versions:

Browser Supported Versions Comments
Google Chrome 57  
Safari 10.1 Private Browsing mode is not supported.

 

For an updated list of supported browser versions for Sugar, please refer to the Supported Versions page.

Connectors Supported Platforms

Connector

Connector Versions Sugar Versions Comments

Customer Journey Plug-in by Addoptify

4.2.6 - 4.5.x 7.7.x - 7.9.x  

Hint

1.0.0 7.8.x - 7.9.x  

Sugar Connector for Marketo

3.1.3 7.7.x - 7.9.x    

 

Plug-ins Supported Platforms

Plug-in Sugar Versions Software Versions Software Bits Dependencies
IBM Notes Plug-in 2.x (REST) 7.7.x - 7.9.x IBM Notes 8.5.2, 8.5.3,
9.0.1FP1 - 9.0.1FP7
   
MS Excel Plug-in 7.7.x - 7.9.x Excel 2010
Excel 2013
32-bit
64-bit
.NET Framework 4.01, 4.5
Visual Studio Tools for Office 2010 Runtime
MS Outlook Plug-in 2.x (REST) 7.7.x - 7.9.x   Outlook 2010
Outlook 2013
Office 365 (Outlook 2016, Outlook 2013)
32-bit
64-bit
.NET Framework 4.5+
Visual Studio Tools for Office 2010+ Runtime
MS Word Plug-in 7.7.x - 7.9.x Word 2010
Word 2013
32-bit
64-bit
.NET Framework 4.01, 4.5
Visual Studio Tools for Office 2010 Runtime

1 Service Pack 3 (SP3) is required for Windows XP to be able to install .NET Framework 4.

Note: MS Excel, Outlook, and Word Plug-ins are not supported in Terminal Server environments.

Note: MS Excel, Outlook, and Word Plug-ins are supported on the Windows operating system only.

For an updated list of supported Sugar versions, please refer to the Supported Versions page.