SugarCRM SupportResourcesContacting SugarCRM

Contacting SugarCRM

If you have a relationship with a SugarCRM partner, you should contact them directly for support requests, additional licenses, license extensions, and renewals. Your partner is also the point of contact for implementing, maintaining, and troubleshooting code customizations to your Sugar instance.

SugarCRM's main phone number is +1 877 842-7276. You can reach specific groups within Sugar via the following methods:

Inquiry Group Contact Info
  • Purchasing Sugar
  • Purchasing extended support
Sales sales@sugarcrm.com
  • Subscriptions and renewals
  • Expired download keys
Customer Success Team  customersuccess@sugarcrm.com
  • Sugar Exchange
Product Marketing  isv@sugarcrm.com
  • Invoices and Receipts
Accounts Receivable ar@sugarcrm.com
  • Training
  • Certification
Sugar University  Training Offerings
  • Best practices
  • How-to questions
  • Implementation examples
Community SugarCRM Community
  • Mobile SDK support
Community Mobile Developers Community
  • Product concerns
  • On-Demand requests
Sugar Support Working With Sugar Support

Last modified: 11/20/2017 11:29am