SugarCRM SupportResources


Supported Versions and Platforms

  • Supported Versions : View the current list of supported versions and their planned end-of-support dates.
  • Supported Platforms : View the hosting and end-user components which are supported for each of Sugar's supported versions as well as mobile apps, plug-ins, and connectors.

On-Demand Hosting Information

  • On-Demand Offerings : Learn about the On-Demand services available with your Sugar subscription.
  • On-Demand Policy Guide : View important policies for instances hosted on Sugar's on-demand environment.
  • On-Demand Status : Quickly check the status of our On-Demand environment and other SugarCRM websites. In the unlikely event of an outage, this site will contain all the latest updates and it will be readily available during those outages.

Customer Resources

  • Support Offerings : Learn about the Sugar Support services available with your Sugar subscription.
  • Manage My Account : Manage your contact information and view your subscription information.
  • View Orders : View all orders you have placed with SugarCRM under the Orders tab.
  • Download Purchased Software : Download installation and upgrade files for on-site deployments as well as plug-in installation files.
  • Bug Portal : View past and current product defects and enhancement requests.
  • Case Portal : If you are unable to find a solution on our support site or community, submit a ticket so that a member of our support team can assist you as soon as possible.



  • Accessibility : View the Voluntary Product Accessibility Template for each version of Sugar for information about our compliance with the accessibility standards contained in Section 508 of the Rehabilitation Act of 1973.

Terms and Licenses


Last modified: 06/28/2017 12:35pm