SugarCRM SupportKnowledge BaseTroubleshootingClearing Browser Cache

Clearing Browser Cache

Overview

Sugar uses your internet browser's cache to optimize page-load speeds and general performance by saving and reloading visited pages instead of pulling the same data over and over again each time you revisit a page or site. If you tend to open Sugar pages in multiple tabs, frequently update records, or make system-wide changes, you run the risk of viewing a cached version of Sugar and not seeing the most recent changes. When you experience unexpected behavior in the application, try clearing your cache as a first defense.

Please refer to the Supported Platforms page to confirm that you are using a supported browser for your version and edition of Sugar.

Steps to Complete

Your browser's cache may be storing information that prevents new changes from being displayed in Sugar. Clearing the browser's cache can relieve this issue. 

The sections below cover the following browsers:

To clear your cache, please refer to the steps in the section that corresponds to your browser and operating system.

Chrome

The steps below cover clearing the browser cache in Chrome. The steps are the same for Mac and Windows.

  1. Click on the three-dot icon on the browser toolbar. Some older versions of Chrome may use a three-bar icon instead.
  2. Select "More Tools" then "Clear Browsing Data...".
    chrome-menu
    Note: Alternatively, you may use a keyboard shortcut to open the Clear Browser Data options. For Mac OS, press Cmd+Shift+Delete; for Windows, press Ctrl+Shift+Delete.
  3. Complete the Clear Browser Data window:
    • Set the timeframe next to "Obliterate the following items from" to "the beginning of time".
    • Put a checkmark in the checkbox next to "Cached images and files ".
    • Optionally, select any other options that you would like to clean up on your computer.
    • Click the Clear Browsing Data button to finish clearing the cache. This may take several minutes depending on how large the cache directory is.
      clear-browsing-data

After Chrome has finished clearing the cache, refresh the page you were viewing in Sugar. You may be asked to re-authenticate by entering your username and password.

Firefox

Firefox for Mac

The steps below cover clearing the browser cache in Firefox 55.x for Mac as an example:

  1. Open Firefox.
  2. Click "Firefox" on the browser's menu bar and select "Preferences".
  3. On the Preferences screen, choose "Advanced" from the left-most panel.
  4. Select the "Network" tab.
  5. In the "Cached Web Content" section, click "Clear Now".
    ff55-mac
    Note: The "Override automatic cache management" option may be checked or unchecked. There is no need to adjust this setting when you are clearing your browser cache.

After Firefox has finished clearing the cache, refresh the page you were viewing in Sugar. You may be asked to re-authenticate by entering your username and password.

Firefox for Windows

The steps below cover clearing the browser cache in Firefox 47.x for Windows as an example:

  1. Click on the three-bar Menu icon and select "Options":
    ff-47-win
  2. Click on "Advanced" and then on "Network":
    ff-47-options
  3. Next to "Cached Web Content", click on the Clear Now button:
    ff-47-clearnow
  4. After Firefox has finished clearing the cache, refresh the page you were viewing in Sugar. You may be asked to re-authenticate by entering your username and password.

Microsoft Edge

If you are using Microsoft Edge, follow the instructions in Microsoft's View and delete browser history in Microsoft Edge article, selecting "Cached Data and Files" in step 3. Once the cache has been cleared, refresh the page you were viewing in Sugar.

Internet Explorer

As of January 12, 2016, Microsoft has dropped support for all but only the most current version of Internet Explorer. Because Internet Explorer 11 is the last version of Internet Explorer, it will remain the only supported version until Microsoft announces its end of life. For more information about the termination of Microsoft's support for older versions of Internet Explorer, please refer to the announcement on Microsoft's Windows for Business website. The following steps cover clearing the browser cache in Internet Explorer 11.

  1. Open Internet Explorer.
  2. Click the gear icon on the browser toolbar.
  3. Expand the "Safety" option then click on "Delete browsing history".
    rest/v10/supp_Files/4d8d2aa2-ee5e-a234-9572-55027ff5c1cc/file/uploadfile?format=sugar-html-json&platform=base
  4. Choose "Temporary Internet Files and Website Files" and click the Delete button.
    ie11-clearcache

Safari

Safari's "Clear History" utility automatically removes cookies other cached website data. The steps below go over clearing the browser cache in Safari 10.x on Mac as an example.

  1. Open Safari.
  2. Click "History" on the browser menu bar. 
  3. Select "Clear History" from the bottom of the menu.
    safari10-clearhistory
  4. Choose to clear "all history" and then click the Clear History button.
    safari10-allhistory2

Last modified: 08/24/2017 12:02pm